- Visitor Targeting
- Transfers
- Shortcut Messages
- Offline Form
- Knowledge Database
An all-in-one live chat software
Starts from $12.50/Month when Billed Yearly, also offers free forever plan
Overview
Features
Pricing
Alternatives
Media
Integrations
FAQs
Support
9.1/10
Spot Score
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"Experience the power of streamlined customer communication with Tidio Chat – the ultimate all-in-one live chat software. Say goodbye to juggling between multiple platforms because Tidio lets you respond to customers through live chat, Messenger, and email all from one ... Read More
With customizable segments that are always up-to-date, visitor targeting is utilized to deliver the right content to exemplary visitors. Businesses can customize their content and experiences for specific visitor categories via visitor targeting. It entails developing the segments you'll need to target the precise visitors you're looking for and meet your business objectives. In addition, you can be more proactive with targeted messages. They're like approaching a customer in a physical store, but online. They let you make announcements, present new items, and provide assistance to your website users. Depending on user behavior, traffic source, and traffic trends, you can build up various types of customized messaging.
When conversing with clients, live chat software gives agents capabilities that make it easier to help one another. If they require assistance from a more experienced agent, they can use transfers and supervision. As a result, there's no need to put clients on hold when in doubt. With a few clicks, agents can move talks to another agent or group. The recipient can then follow up on the case right away and respond in a matter of seconds. The configuration is simple and allows you to choose which Live chat group the chat will be migrated to and set up a message if all of the agents are unavailable.
You can use shortcuts to make commands that extend to pre-defined greetings, messages, or URLs. As an agent, shortcuts save time, but they should be used sparingly to maintain a balance between efficiency and personal tone. Visitors respond best when they feel like they're having a discussion rather than being given canned responses, in our experience. In live chat software, administrators can establish and change Team Shortcuts. All agents on the account have access to these. Any agent can create and alter Personal Shortcuts that only they have access to. When a team and a personal Shortcut have the same name, the personal Shortcut is used.
Customers can contact you using an offline form if your chat representatives aren't available 24/7. Ticketing for offline messages is created through message routing. Turning the chat widget into a contact form emailed to an agent when a visitor fills it out is an example. You probably set up an offline form on your website when you're away from the office or asleep. Customers can leave their contact information and a query in this manner, and you can reach once you're back in your Live Chat program. Unfortunately, clients are sometimes turned off by this one-way dialogue. After all, they don't want to send a message "into the void" and wait an unknown amount of time for a response.
A knowledge database is a database that is used to share and manage knowledge. It encourages knowledge accumulation, organization, and retrieval. Many knowledge bases are built on artificial intelligence, allowing them to store data and solve problems using data from previous experiences recorded in the knowledge base. Data management technologies, varying from relational databases to data warehouses, are used in knowledge management systems. Some knowledge bases are nothing more than indexed encyclopedic information, while others are interactive and respond to the user's input. A knowledge database is more than just a place to store data; it can also be used to make intelligent judgments using artificial intelligence.
With just a click of a button, co-browsing allows you to see and interact with your customer's screen in real-time. Once given screen access, the support agent might quickly identify the issue, document it, and, if possible, resolve it in one session. Not only can the agent assist the customer in reaching their goal, but they can also take complete control of their browser if necessary. Your consumer doesn't have to do anything while your agent investigates the issue straight away. They do not need to install, download, or set up any additional software. Co-browsing is also private and safe because the agent only has access to the user's browser and cannot view or interact with additional information such as the user's tabs, files, or desktop.
Some agents call in ill, while others are simply not working to their full potential. As a result, supervisors must be able to make quick decisions. Agent scheduling is the term for this. Agent scheduling aids in generating reports that compare schedules to agent performance and identifies schedule anomalies for agent evaluation and coaching. Unscheduling an agent from a shift in the schedule, evaluating a score function for each of a plurality of possible schedules that have the agent scheduled for different possible shifts, and selecting an improved schedule from among the plurality of possible schedules are all examples of methods for improving an agent schedule. The enhanced schedule is distinguished by a higher score function value.
Starts from $12.50 when Billed Yearly, also offers free forever plan
Monthly plans
Show all features
Free
Yearly - 0USD/yr.
Monthly - 0USD/mo.
3 operators available
(No credit card required)
Send up to
500 emails monthly
100 unique
reachable visitors
Communicator
$15
Yearly - 12.5 USD/yr.
Monthly - 15 USD/mo.
Billed per operator
(No credit card required)
Live Typing
Viewed Pages
Live Visitors List
Permissions
Mailing
$25
Yearly - 20.83 USD/yr.
Monthly - 25USD/mo.
3 operators available
(No credit card required)
Send up to 40k
emails monthly
Unlimited contacts
No daily sending limits
Chatbots
$39
Yearly - 32.5USD/yr.
Monthly - 39USD/mo.
3 operators available
(No credit card required)
Unlimited unique
reachable visitors/mo
Unlimited
active chatbots
Yearly plans
Show all features
Free
Yearly - 0USD/yr.
Monthly - 0USD/mo.
3 operators available
(No credit card required)
Send up to
500 emails monthly
100 unique
reachable visitors
Communicator
$12.50
/Month
Yearly - 12.5 USD/yr.
Monthly - 15 USD/mo.
Billed per operator
(No credit card required)
Live Typing
Viewed Pages
Live Visitors List
Permissions
Mailing
$20.83
/Month
Yearly - 20.83 USD/yr.
Monthly - 25USD/mo.
3 operators available
(No credit card required)
Send up to 40k
emails monthly
Unlimited contacts
No daily sending limits
Chatbots
$32.50
/Month
Yearly - 32.5USD/yr.
Monthly - 39USD/mo.
3 operators available
(No credit card required)
Unlimited unique
reachable visitors/mo
Unlimited
active chatbots
Free
Yearly - 0USD/yr.
Monthly - 0USD/mo.
3 operators available
(No credit card required)
Send up to
500 emails monthly
100 unique
reachable visitors
Communicator
$15
Yearly - 12.5 USD/yr.
Monthly - 15 USD/mo.
Billed per operator
(No credit card required)
Live Typing
Viewed Pages
Live Visitors List
Permissions
Mailing
$25
Yearly - 20.83 USD/yr.
Monthly - 25USD/mo.
3 operators available
(No credit card required)
Send up to 40k
emails monthly
Unlimited contacts
No daily sending limits
Chatbots
$39
Yearly - 32.5USD/yr.
Monthly - 39USD/mo.
3 operators available
(No credit card required)
Unlimited unique
reachable visitors/mo
Unlimited
active chatbots
Screenshot of the Tidio Chat Pricing Page (Click on the image to visit Tidio Chat 's Pricing page)
Disclaimer: Pricing information for Tidio Chat is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .
Customer Service
24/7 (Live rep)
Online
Location
London, United Kingdom
"Experience the power of streamlined customer communication with Tidio Chat – the ultimate all-in-one live chat software. Say goodbye to juggling between multiple platforms because Tidio lets you respond to customers through live chat, Messenger, and email all from one convenient place. With the ability to add unlimited operators and organize visitor lists, you can provide timely follow-ups and ultimately boost sales. Customizable widgets and multi-language support tailored to your brand elevate the customer experience. Plus, with compatibility for Android and iOS, you can stay connected with customers on the go. Try Tidio Chat for free and unlock all essential features."
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Researched by Rajat Gupta