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9.6

Spot Score

Freshbooks

Freshbooks Reviews in April 2025: User Ratings, Pros & Cons

Invoicing made easy. Anytime, anywhere.

4

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Starts from $8/month when monthly

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Freshbooks Reviews & Ratings

4

Very Good

Based on 4589 ratings & 1299 reviews

Rating Distribution

Excellent

(1014)

Very Good

(186)

Good

(46)

Poor

(18)

Terible

(35)

Expert's Review generated by AI

FreshBooks has proven to be an indispensable tool for small business owners, freelancers, and agencies seeking an easy-to-use, streamlined solution for invoicing, expense tracking, and basic accounting tasks. Its intuitive design, minimal learning curve, and robust features, such as time tracking, expense categorization, and project management, make it a standout ...Read more

Freshbooks pros and cons

  • Intuitive and user-friendly interface, making it simple to set up and use even for non-accounting experts.

  • Excellent customer support with responsive, knowledgeable, and patient account managers, frequently cited for their exceptional service.

  • Effective for small and freelance businesses, particularly for tasks like invoicing, expense tracking, and bookkeeping.

  • Offers valuable features like recurring billing, time tracking, project collaboration, and seamless payment integrations (e.g., PayPal, Stripe).

  • Reporting functionalities and customizations are less robust compared to industry giants, limiting advanced financial analysis.

  • Invoice customization options are relatively limited, which may not meet specific branding needs.

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Showing 1-10 out of 1299

JN

Jeremy N

02/07/24

5 out of 5

"FreshBooks Keeps Bookkeeping Fresh for Small Agencies"

What do you like best about FreshBooks? It was helpful to get us up and running with an online estimating/invoicing solution. What do you dislike about FreshBooks? We outgrew it after a few years. That's all. Otherwise it was really a great system. What problems is FreshBooks solving and how is that benefiting you? Like I said before, it gave us the opportunity to turn to the cloud for our accounting setup.

SB

Sue B

01/26/24

5 out of 5

"FreshBooks Helped Me Take My Business to The Next Level"

What do you like best about FreshBooks? There are so many things I like about FreshBooks, it's difficult to say what I like best about it. If I had to narrow it down to one thing I would say it's their phenomenal support. Whenever I have a question, whether it be big or small, I love the fact that I can call a number and reach a real person quickly. Support is always friendly and knowledgable. They've helped me out of a jam more than a few times. What do you dislike about FreshBooks? There ...

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JL

Jinx Lothar

12/06/23

5 out of 5

Happy time. Useful product

Had a really pleasant time while talking to one of FreshBooks' account manager. John was super talkative, polite and well trained in his profession. Having service with FreshBooks for just a little over 3 years, had few issues in the past, got solved right away. Would recommend their service to my partners.

JP

Julie Porter

11/13/23

5 out of 5

Shaq was very friendly and…

Shaq was very friendly and knowledgeable. He talked me through and demonstrated how to get the most for my businesses. Shaq was very informative and patient. Thank you Shaq

TL

Tracey Lizsa M

11/02/23

5 out of 5

"Excellent program for the cost!"

What do you like best about FreshBooks? Easy to use No learning curve App for the phone is excellent (scanning receipts) Creating invoices is simple Tracking and sorting expenses is easy What do you dislike about FreshBooks? Reporting function isn't as robust as Quickbooks BUT it is a quarter of the cost! What problems is FreshBooks solving and how is that benefiting you? Invoicing to customers, expense tracking and revenue reporting. An overall financial management program.

D

DoctorB

10/09/23

5 out of 5

More great FreshBook experience

A follow up review to the first I posted.... yet more great service from FreshBooks with another special shout out to Connor who has gone above and beyond to support me landing on the platform; and done so with patience and responsiveness. Just started using the platform and am so excited to find such a great resource. Two thumbs up for Freshbooks. I think this will be a game changer for how I invoice!

SP

Shaun Prior

09/26/23

5 out of 5

Cannot believe how helpful this is

Cannot believe how helpful this is. Powerful, comprehensive, intuitive and efficient. This will be invaluable for my business for sure. Particularly love the wealth of support especially my own dedicated account manager Connor Graham who reached out to me immediately on sign up and has been there ever since. Absolutely delighted to recommend this office suite for whatever your business needs require.

TN

Thúy Nga Trần Thị

09/14/23

5 out of 5

Quick and Helpful Supprort

Our Raj - Account Manager was really helpful in supporting us to address all the problems regarding to our payments. A great experience with Freshbook team

SC

Stephen Cox

09/11/23

5 out of 5

Cornwall

It was easy to talk and discuss things, look forward to another call in a couple of weeks.

AL

Andrew L

09/05/23

5 out of 5

"excellent accounting software"

What do you like best about FreshBooks? It has team collaboration tools so all remarks to the projects or business objectives could be times and referred during reporting cycle. Fresh Books also have build in time tracking tool which is important for small teams. It works very fast and stores reliably data. Has good options for creating reports and estimates. FB has good mobile app. What do you dislike about FreshBooks? More people should know about that awesome accounting software! Good to ...

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