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Compare Zendesk Chat vs Freshchat vs ZoomInfo Chat

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

Zendesk Chat - Live Chat Software

Zendesk Chat

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Visit Website
Freshchat - Live Chat Software

Freshchat

(630)
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Visit Website

Overview

Description

Zendesk Chat is a top-of-the-line live chat software that enhances customer engagement. With its chat widget, which can be customized to match your brand, you can reach out to customers in ... Read More

Freshchat is an intelligent messaging system designed for a digital audience. It enhances customer service with a seamless blend of human and AI-driven assistance along many different ... Read More

Entry Level Pricing
  • Starts from $19 , Billed Yearly
  • Starts from $15 , Billed Yearly
Free Trial Availability
  • Free Trial available
  • Free Trial available
Spotsaas Score

9.0/10

9.5/10

User Ratings

4.5

(191)
Visit website
Visit website

Features

Total Features

9 Features

8 Features

Unique Features
      Visit website
      Visit website

      Pricing

      Pricing Option
          Starting From
          • $19 , Billed Yearly
          • $15 , Billed Yearly
          Pricing Pans

          • Sell Team

            Get Started

            • Email integration

            • Up to 3 paid users

            • 1 custom sales pipeline

            Show more +

          • Sell professional

            Get Started

            • Email integration

            • Unlimited paid users

            • 1 custom sales pipeline

            Show more +

          • Sell Enterprise

            Get Started

            • Email integration

            • Unlimited paid users

            • 2 sales pipelines

            Show more +

            • Browse all pricing plans

          • Free (Messaging)

            Get Started

            • Chatbots (Freddy)

            • Chatbot Analytics (Freddy)

            • Inbox Views

            Show more +

          • Growth (Messaging)

            Get Started

            • Includes features of Free plan, plus

            • Up to 2000 bot sessions/month (Free)

            • Assignment Rules

            Show more +

          • Pro (Messaging)

            Get Started

            • Includes features of Growth plan, plus

            • Up to 3000 bot sessions/month (Free)

            • WhatsApp Business (Popular)

            Show more +

            • Browse all pricing plans
          Pricing Pagezendesk-chat pricingfreshchat pricing
          View detailed pricing
          View detailed pricing

          Other Details

          Organization Types supported
          • Medium Business
          • Large Enterprises
          • Small Business
          • Freelancers
          • Individuals
          • Medium Business
          • Large Enterprises
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Mobile - Android
          • Installed - Windows
          • Installed - Mac
          • Mobile - iOS
          • Browser Based (Cloud)
          • Mobile - Windows
          • Browser Based (Cloud)
          • Mobile - Android
          • Installed - Windows
          • Installed - Mac
          • Mobile - iOS
          • Browser Based (Cloud)
          • Mobile - Windows
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
          Visit Website
          Visit Website

          User Reviews

          User Ratings

          No Reviews

          No reviews available for the product

          4.5

          (based on 191 reviews)
          Rating Distribution

          No Reviews

          No reviews available for the product

          Excellent

          338

          Very Good

          271

          Good

          12

          Poor

          3

          Terible

          6

          Expert's Review generated by AI

          Zendesk Chat is a total game-changer for businesses, providing a convenient way to engage with customers in real-time. Users appreciate features like chat allocation, profile picture ...Read more

          Freshchat has garnered high praise in the past year for its user-friendly interface and seamless customer communication capabilities. Users appreciate its easy integration with CRM systems and ...Read more

          Pros and Cons

          • Integrates well with other Zendesk products for seamless customer support management.

          • Easy to use interface, allowing for efficient communication and chat management.

          • Real-time connection and communication with customers, facilitating prompt issue resolution.

          • Provides a range of useful features like chat hours, notifications, triggers, and automations.

          • Some challenges with integration, especially when accessing CRM software behind firewalls.

          • Lack of advanced capabilities like screen sharing for both agents and customers.

          • Limited customization options in certain features like the rating system.

          • Issues with accuracy of online status at times, affecting chat availability perceptions.

          • Seamless and user-friendly interface for smooth customer interactions.

          • Easy integration with CRM and other tools.

          • Real-time chat assistance and omnichannel support.

          • Comprehensive view of support needs.

          • Occasional glitches may disrupt the system flow.

          • Limited marketplace for additional apps and connectors.

          • Some users find the interface buggy and slow to refresh.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Read reviews
          Read reviews

          Integrations

          Integration with other apps

          No Integration information available.

          Stripe Payments
          Stripe Payments

          4.5

          (2947 reviews)
          Upscope
          Upscope
          TeamViewer
          TeamViewer

          3.9

          (12204 reviews)

          Customers

          Customers

          No Customers information available.

          Dunzo

          Dunzo

          Delivery Hero

          Delivery Hero

          klarna

          klarna

          Media and Screenshots

          Screenshots

          5 Screenshots

          Freshchat Analytics screenshot

          5 Screenshots

          Videos
          video-0

          4 Videos

          video-0

          5 Videos

          Alternatives

          Alternatives
          ZoomInfo Chat - Live Chat Software
          ZoomInfo Chat
          LiveAgent - Help Desk Software
          LiveAgent

          4.7

          LiveChat - Live Chat Software
          LiveChat

          4.4

          ZoomInfo Chat - Live Chat Software
          ZoomInfo Chat
          ClickDesk - Live Chat Software
          ClickDesk

          4

          LiveAgent - Help Desk Software
          LiveAgent

          4.7

          Add to Compare

          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Zendesk Chat and Freshchat offer a Free Trial.

          Zendesk Chat is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

          Freshchat is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

          Pricing for Zendesk Chat Starts at $19/User/Month when Billed Yearly whereas for Freshchat Starts at $15/User/Month when Billed Yearly.

          Some top alternatives to Zendesk Chat includes ZoomInfo Chat, LiveAgent, LiveChat, LiveEngage, Intercom, Comm100 Live Chat, Smartchat, raychat, Freshchat, RingCentral Engage Digital and Let's Connect.

          Some top alternatives to Freshchat includes ZoomInfo Chat, ClickDesk, LiveAgent, LiveChat, Tidio Chat, DeskMoz, Zendesk Chat, Intercom, Comm100 Live Chat, Smartchat and Tiledesk.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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          Louisville, Kentucky 40223, USA

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          9931 Corporate Campus Dr
          Louisville, Kentucky 40223, USA