Spot Score

CommBox

Streamline your support process with CommBox.

4.4

(24)

Add to compare

CommBox offers custom pricing plan

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Overview

Features

Pricing

Alternatives

Ratings

Media

Customers

Integrations

Support

FAQs

What is CommBox?

Affiliate Disclosure

CommBox is a web-based Help Desk Software. It includes the following features: ticket creation, logging of calls, one central database, knowledge base, case management, automated billing with optional credit card payment integration, customizable workflow system, work calendars, activity reports with expense tracking capabilities, complete client login with client case status search and history retrieval capabilities.

Pricing

CommBox offers custom pricing plan

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud

CommBox software demo

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CommBox Features

Show Feature Explanation

Features Score:

Self Service Portal

Live Chat

Alerts (Escalation)

Contract (SLA Management)

Known Issue Management

Surveys & Feedback

Macros (Templated Responses)

Multi-Channel Communication

Social Media Integration

Incident Management

Customizable Branding

CommBox Pricing

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Free Trial

Not available

CommBox Pricing

CommBox offers custom pricing plan

Pricing Model

Paid Plans (Quotation Based )

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Pricing Plans

CommBox

Advanced Customer Management System
Flexible Deployment Models
APIs
Omni-channel Platform Integration
Available Customization Tools

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Explore in-depth pricing

Free CommBox Alternatives

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Freshservice

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Freshdesk

Empower your support team to excel.

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LiveAgent

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SysAid

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View all CommBox alternatives

CommBox Reviews & Ratings

4.4

Very Good

Based on 24 ratings & 72 reviews

Rating Distribution

Excellent

(71)

Very Good

(1)

Good

(0)

Poor

(0)

Terible

(0)

User Review

Anonymous User

04/18/23

5 out of 5

"Omnichannel made easy"

What do you like best about CommBox? Quick setup, out-of-the-box integrations. What do you dislike about CommBox? Go-to-Market strategy, complex sign ...

Daria A

03/21/23

5 out of 5

"Improved our customer service, allowed us to measure and improve agents’ performance"

What do you like best about CommBox? We love that CommBox unifies all our service channels into one interface. The platform allows us to provide our ...

IDAN A

01/22/23

5 out of 5

"Super-efficient automation, smart routing, easy to provide IT support via WhatsApp"

What do you like best about CommBox? CommBox’s platform is super friendly. It’s so easy to use and support customers with it. We love that we can ...

Shifra S

11/21/22

5 out of 5

"Great conversations management interface | Ness Technologies"

What do you like best about CommBox? CommBox enables us to offer high-quality and fast IT support on digital channels. Our business customers can ...

View all Reviews

CommBox Customers

AIG

Bezeq

Kimberly-Clark

Clarks

HOT

Pelephone

CommBox Integrations

Salesforce

4.3

(31400 reviews)

Microsoft Dynamics 365 for Sales

(2319 reviews)

CommBox Support

Contact

+972-973-3735183

Customer Service

24/7 (Live rep)

Business Hours

Location

Glil Yam Kibbutz, Israel

Reach out to CommBox Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

CommBox is a Help Desk Software. CommBox offers Incident Management, Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Document Storage and many more functionalities.

Some top alternatives to CommBox includes Zoho Desk, Zendesk Support, ManageEngine ServiceDesk Plus, Freshservice and Little SaaS Communication.

Yes, CommBox provides API.

No, CommBox doesn't provide mobile app.

CommBox is located in Glil Yam Kibbutz, Israel

CommBox offers Quotation Based pricing model

Yes, CommBox can integrate with Salesforce

The starting price is not disclosed by CommBox. You can visit CommBox pricing page to get the latest pricing.

Researched by Rajat Gupta