CommBox Reviews in February 2025: User Ratings, Pros & Cons

"Omnichannel made easy"

What do you like best about CommBox? Quick setup, out-of-the-box integrations. What do you dislike about CommBox? Go-to-Market strategy, complex sign up process. What problems is CommBox solving and how is that benefiting you? With an increasing number of Social networks and customers experiences requeriments coming from different channels, we achieve the integration of all this incomming requeriments at Commbox.

"Improved our customer service, allowed us to measure and improve agents’ performance"

What do you like best about CommBox? We love that CommBox unifies all our service channels into one interface. The platform allows us to provide our customers with more efficient service, and measure every aspect of our customer journey, CommBox’s bot responds to FAQs and solves a lot of our customers queries. The bot organizes our customer queries by topics, so our agents can solve it better and faster. We can also view our agents performance, and set goals to improve productivity and ...

"Super-efficient automation, smart routing, easy to provide IT support via WhatsApp"

What do you like best about CommBox? CommBox’s platform is super friendly. It’s so easy to use and support customers with it. We love that we can create various automation ourselves, quickly build smart chatbots for our customers and streamline our work, as well as ours. We use CommBox for two main purposes: to provide IT support via WhatsApp and enable digital engagement for our customers. IT support: customers can reach us via WhatsApp, and CommBox’s chatbot quickly collects details and ...

"Commbox’s WhatsApp Support Solution is perfect for Healthcare providers | AirDoctor"

What do you like best about CommBox? Using CommBox, our customers worldwide can book a doctor’s appointment on WhatsApp in minutes without calling us, and it’s so much easier and faster. The platform is friendly and simple to use, and has lots of features and tools, making it easy for us to support our customers on their channel of choice. What do you dislike about CommBox? The platform’s UI can be better. but overall we're happy. What problems is CommBox solving and how is that benefiting ...

"Powerful analytics tools to track efficiency, satisfaction, and agent performance"

What do you like best about CommBox? The CommBox platform is absolutely fabulous! The platform's dashboard and analytics tools allow us to track agent performance, customer satisfaction, efficiency, SLA, and other metrics that give us a complete view of our customer journey and agent performance. CommBox's platform is very intuitive and friendly. The agent interface offers many features, giving us increased productivity. We can monitor performance, and modify our work to maximize our ...

"Great conversations management interface | Ness Technologies"

What do you like best about CommBox? CommBox enables us to offer high-quality and fast IT support on digital channels. Our business customers can easily reach an IT specialist through business messaging channels like WhatsApp, and get their issues fixed fast. Using CommBox has increased our agents’ efficiency, allowing us to improve our response times, and offer better support in a shorter amount of time. What do you dislike about CommBox? Specific features take some time to develop. What ...

"Amazing WhatsApp Business solution"

What do you like best about CommBox? When it comes to customer service, CommBox is the perfect choice! Very easy set up, fast onboarding, enjoying working with them. Since switching to WhatsApp communication on CommBox, we're seeing higher satisfaction and retention rates from customers. Plus, our agents' efficiency has increased and they’re less frustrated and happier at work. What do you dislike about CommBox? The Knowledge base doesn't include videos at the moment. What problems is ...

"Great for sales and support | Quik Supermarket"

What do you like best about CommBox? At Quik Online supermarket, we use CommBox to provide our customers with a personalized shopping experience. By engaging with CommBox’s bot, customers can purchase products from our online supermarket and add them to their shopping cart. They can also share their shopping list via WhatsApp with their families. Our customer service teams are can manage all inquiries from CommBox’s inbox, improving productivity and the overall customer experience. This way ...

"Great product and very good service"

What do you like best about CommBox? Control at my call center Bot filtering Easy to use interface Mobile ability What do you dislike about CommBox? Massages cannot be sent without a template What problems is CommBox solving and how is that benefiting you? One program that hepls you control a several service platforms

"170,000 customers enjoy better service with CommBox | Ashmoret Credit Union For Teachers"

What do you like best about CommBox? CommBox’s flexibility makes handling customer inquiries easy, smooth, and fast. The platform lets us serve our customers via WhatsApp. We can provide information directly from the knowledge base, send offers and accelerate purchase processes. CommBox makes customer service better than ever for our 170,000 customers – teachers, principals, and managers in the education industry. Our customer satisfaction is constantly increasing, helping us draw in more ...