You can resolve cases or support issues faster and more efficiently with answer templates. Answer templates (previously known as templated snippets) are reusable messages that can be copied to case or task forms to give users quick and consistent responses or display standard chat response messages in Agent Chat. Macros allow you to add dynamic content, drop-down lists, and fillable fields to templates, in addition to avoiding repetitive actions. For example, macros allow users to create templates with attachments so that they don't have to remember including a specific file every time they compose a particular letter. Instead, you can add information to the message body, fill in the Bcc, Cc, and Subject email sections, and much more.
Product | Free Trial | Starting Price | Spot Score | Rating | Actions |
---|---|---|---|---|---|
RepairShopr | - | 9.8 | 4.5 | Visit Website | |
SysAid | - | 9.8 | 4.5 | Visit Website | |
LiveAgent | $15, | 9.8 | 4.7 | Visit Website | |
Help Scout | $20, Billed Yearly | 9.7 | 4.4 | Visit Website | |
Zoho Desk | $14, Billed Yearly | 9.7 | 4.4 | Visit Website | |
Gorgias | $10, | 9.6 | 4.3 | Visit Website | |
Salesforce Service Cloud | $25, | 9.6 | 4.6 | Visit Website | |
osTicket | $9, | 9.6 | 4.3 | Visit Website | |
TeamSupport | - | 9.6 | 4.4 | Visit Website | |
Jitbit Helpdesk | $24.92, Billed Yearly | 9.5 | 4.4 | Visit Website | |
Freshdesk | $15, Billed Yearly | 9.5 | 4 | Visit Website | |
HelpDesk | $29, Billed Yearly | 9.4 | 4.3 | Visit Website | |
Vision Helpdesk | $12, Billed Yearly | 9.4 | 4.4 | Visit Website | |
LiveHelpNow | $9, | 9.3 | 4.3 | Visit Website | |
Helpshift | - | 9.3 | 4.1 | Visit Website |