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What does 'Live Chat' mean?

Live chat is a tool that allows employees to communicate with website users or with one another in real-time. It might be text, voice, or video-based chat that team members utilize to communicate with one another and discuss or resolve any issues that have arisen. Customer service Customers can also use live chat to communicate with customer service representatives without calling them directly. For example, users can send a message in a chat box instead of waiting for an email response, and then wait for a live chat response from an agent. Live chat might be misleading because there is usually a three-minute or more wait time despite its name.

Software with Live Chat functionality

ProductFree TrialStarting PriceSpot ScoreRatingActions
RepairShopr - Auto Repair Software
RepairShopr
-9.84.5Visit Website
SysAid - Help Desk Software
SysAid
-9.84.5Visit Website
LiveAgent - Help Desk Software
LiveAgent

$15,

9.84.7Visit Website
Doxy.me
Doxy.me
-9.84.3Visit Website
TalkDesk - Call Center Software
TalkDesk
-9.84.4Visit Website
GoToWebinar - Webinar Software
GoToWebinar

$49,

9.84.2Visit Website
Crowdcast - Live Stream Software
Crowdcast

$20, Billed Yearly

9.84.4Visit Website
Zoom - Video Conferencing Software
Zoom

$12.49, Billed Yearly

9.83.7Visit Website
TeamViewer
TeamViewer
-9.83.9Visit Website
Shop Boss Pro - Auto Repair Software
Shop Boss Pro
-9.74.1Visit Website
Shop-Ware - Auto Repair Software
Shop-Ware
-9.74.9Visit Website
Help Scout - Help Desk Software
Help Scout

$20, Billed Yearly

9.74.4Visit Website
Zoho Desk - Help Desk Software
Zoho Desk

$14, Billed Yearly

9.74.4Visit Website
Gorgias - Help Desk Software
Gorgias

$10,

9.64.3Visit Website
Salesforce Service Cloud - Help Desk Software
Salesforce Service Cloud

$25,

9.64.6Visit Website