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9.3

Spot Score

Freshdesk Messaging (Formerly Freshchat) - Live Chat Software

Freshdesk Messaging (Formerly Freshchat) Reviews in January 2025: User Ratings, Pros & Cons

Effortless customer service for the digital world.

4.4

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Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings

4.4

Very Good

Based on 263 ratings & 630 reviews

Rating Distribution

Excellent

(329)

Very Good

(289)

Good

(3)

Poor

(3)

Terible

(6)

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Showing 1-10 out of 630

AN

Azra N

06/19/24

5 out of 5

"Easy to use"

What do you like best about FreshChat? very convenient to use and easy to access What do you dislike about FreshChat?

AN

Azra N

06/19/24

5 out of 5

"Easy to use"

What do you like best about FreshChat? very convenient to use and easy to access What do you dislike about FreshChat?

AN

Ace N

05/22/24

5 out of 5

"Freshchat Review"

What do you like best about FreshChat? -Direcly integrated with CRM -Easy to use

AN

Ace N

05/22/24

5 out of 5

"Freshchat Review"

What do you like best about FreshChat? -Direcly integrated with CRM -Easy to use

JR

James R

02/20/24

4.5 out of 5

"Helpful platform to increase customer experience."

What do you like best about Freshchat? Innovative user interface which helps in building customer satisfaction and to revert back on realtime which helps to build a long term business relationship..

SS

Suprit S

02/12/24

5 out of 5

"Overall Experience with Freshchat."

What do you like best about Freshchat? It is good, fast, and smooth which meets the criteria of giving the solutions to issues of the customers via different channels connected within the organisation.

SS

Suprit S

02/12/24

5 out of 5

"Overall Experience with Freshchat."

What do you like best about Freshchat? It is good, fast, and smooth which meets the criteria of giving the solutions to issues of the customers via different channels connected within the organisation.

MV

Mohan V

02/11/24

5 out of 5

"Great features and easy tool"

What do you like best about Freshchat? Based on my time using the Freshchat platform, I’d say this tool is a relatively straightforward and convenient solution for customer service. It combines live chat functionality with AI bot support and self-service solutions so that you can deliver scalable, omnichannel support to clients.

MV

Mohan V

02/11/24

5 out of 5

"Great features and easy tool"

What do you like best about Freshchat? Based on my time using the Freshchat platform, I’d say this tool is a relatively straightforward and convenient solution for customer service. It combines live chat functionality with AI bot support and self-service solutions so that you can deliver scalable, omnichannel support to clients.

BG

Bharath G

01/13/24

5 out of 5

"Amazing platform to chat"

What do you like best about Freshchat? The real time chat assistance given by freshchat is simply superb and the interface is very simple to understand which makes it very dependable.