Omnichannel Customer Engagement
Omnichannel customer engagement refers to a comprehensive approach towards managing customer interactions across multiple channels or touchpoints. This means providing a seamless and consistent experience to customers, regardless of the channel they choose to interact with the company. Using an omnichannel customer engagement strategy, businesses can integrate various communication channels such as email, social media, live chat, and phone, to create a unified and personalized experience for their customers. This leads to better customer satisfaction and increased customer loyalty. The key feature of
