Spot Score

Gladly

Empower Your Service Team. Elevate Your Customer Experience.

4.8

(39)

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Starts from $150/User/Month

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Overview

Features

Pricing

Alternatives

Ratings

Media

Customers

Integrations

Support

FAQs

What is Gladly?

Affiliate Disclosure

Gladly is a help desk and customer support platform that enables modern service organizations to offer exceptional customer service. It gives them the tools to automate and improve incident response and also helps them take care of their customers and businesses more efficiently. It helps team schedule appointments, keep track of customer records, resolve support tickets, and respond to emails all in one place.

Pricing

Starts from $150/User/Month

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud

Gladly software demo

View demo

Gladly Pricing

Visit website

Free Trial

Not available

Gladly Pricing

Starts from $150/User/Month

Pricing Model

Paid Plans (Subscription )

Visit website

Pricing Plans

Hero

$150

/User/Month

Communicate on all channels, out-of-the-box including voice, email, chat, and social
Natively built-in voice and IVR
All the details about a customer is available in a single view
Match customers with the best service hero with People Match
See a customer's entire conversation history, no matter what channel they come from, in a single view

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Super Hero

$180

/User/Month

Includes features of Hero plan, plus
Custom reporting with Insight Builder to simplify creating reports and dashboards
99.9% uptime to keep the business running
Increased API capacity to make it easy to work with all applications and data
Premium 24x7 Support

Explore in-depth pricing

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Disclaimer: Pricing information for Gladly is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for Gladly

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Gladly Reviews & Ratings

4.8

Excellent

Based on 39 ratings & 850 reviews

Rating Distribution

Excellent

(712)

Very Good

(138)

Good

(0)

Poor

(0)

Terible

(0)

User Review

Sandy L

02/20/24

5 out of 5

"Gladly is user friendly."

What do you like best about Gladly? The main reason why I like gladly compare to other platform is that it's easy to you use, updated or always in the ...

Sandy L

02/20/24

5 out of 5

"Gladly is user friendly."

What do you like best about Gladly? The main reason why I like gladly compare to other platform is that it's easy to you use, updated or always in the ...

Crystal D

01/29/24

5 out of 5

"Makes work fast and efficient"

What do you like best about Gladly? Gladly makes the life of a customer service representative easy. A customer's interaction is placed on one ...

Crystal D

01/29/24

5 out of 5

"Makes work fast and efficient"

What do you like best about Gladly? Gladly makes the life of a customer service representative easy. A customer's interaction is placed on one ...

View all Reviews

Gladly Customers

Porsche

Crate and Barrel

Ralph Lauren

Warby Parker

Rothy's

Tory Burch

UGG

Tumi

Samsonite

ULTA Beauty

Gladly Integrations

4.9

4.4

4.3

4.2

4.6

4.2

4.7

3.7

4.4

4.5

4.6

4.6

Medallia Experience Cloud

4.3

(191 reviews)

View all integrations

Gladly Support

Customer Service

24/7 (Live rep)

Business Hours

Online

Location

San Francisco, California

Reach out to Gladly Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Gladly is a Help Desk Software. Gladly offers Incident Management, Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Document Storage and many more functionalities.

Some top alternatives to Gladly includes Zoho Desk, Zendesk Support, ManageEngine ServiceDesk Plus, Kustomer and BoldDesk.

Yes, Gladly provides API.

No, Gladly doesn't provide mobile app.

Gladly is located in San Francisco, California

Gladly offers Subscription pricing model

Yes, Gladly can integrate with ScreenMeet, Klaviyo, Asana, Calabrio One and many more.You can find more integration for Gladly here

The starting price of Gladly is $150/User/Month

Researched by Rajat Gupta

Gladly

What is Gladly?

Pricing

Customer Type

Platform Type

Gladly software demo

Gladly Features

Gladly Pricing

Free Gladly Alternatives

Zoho Desk

Zendesk Support

ManageEngine ServiceDesk Plus

Kustomer

Freshservice

Freshdesk

HelpDesk

SysAid

Jitbit Helpdesk

Desky

Gladly Reviews & Ratings

Gladly Customers

Gladly Integrations

Gladly Support

Reach out to Gladly Social channels

Frequently Asked Questions (FAQs)