Spot Score

Calabrio One

Streamline your call center operations with Calabrio One.

4.2

(219)

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Calabrio One offers custom pricing plan

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Overview

Features

Pricing

Alternatives

Ratings

Media

Support

FAQs

What is Calabrio One?

Affiliate Disclosure

The Calabrio One call center software provides a centralized place to manage all your operations, increasing agent effectiveness and efficiency, while reducing operational costs. The open architecture and XML data standards make the Calabrio platform flexible enough to do one-off integrations or light customizations, while giving you the ability to connect to all your core systems both on-premise and in the cloud.

Pricing

Calabrio One offers custom pricing plan

Customer Type

Medium Business
Small Business

Platform Type

SaaS/Web/Cloud
Installed - Windows

Calabrio One software demo

Calabrio One has not given any software demo yet

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Calabrio One Features

Show Feature Explanation

Features Score:

Call Monitoring

Auto Call Recording

Queue Management (Calls)

Concurrency Support

Inbound Call Center

Outbound Call Center

Calabrio One Pricing

Visit website

Free Trial

Not available

Calabrio One Pricing

Calabrio One offers custom pricing plan

Pricing Model

Paid Plans (Quotation Based )

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Pricing Plans

Calabrio ONE

Call recording
Quality management
Workforce Management
Calabrio Analytics
Data Management

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Calabrio One Reviews & Ratings

4.2

Very Good

Based on 219 ratings & 163 reviews

Rating Distribution

Excellent

(98)

Very Good

(51)

Good

(12)

Poor

(0)

Terible

(2)

Expert's Review generated by AI

Calabrio ONE has truly transformed businesses with its powerful suite of features. Users have reported significant increases in ROI, streamlined scheduling processes, and enhanced decision-making capabilities. The software's ability to provide insightful data, easy accessibility, and efficient scheduling tools stands out as key strengths. While some users have ...Read more

Calabrio One pros and cons

**Automation**: Empowers better business decisions, enhances ROI, and improves employee engagement.
**User-Friendly**: Easy to use, simplifies scheduling, provides real-time updates, and helpful notifications.
**Data Utilization**: Facilitates recordings, transcriptions, analytics, and trend identification in calls.
**Customizability**: Tailors to workforce planning, forecasting, shift changes, and call volume analysis.
**Resourceful**: Offers a wealth of resources like webinars, user guides, and discussions for learning and support.

**Learning Curve**: Steep for new users, especially when accessing advanced features or customizations.
**Complexity**: Some areas, like reporting and data presentation, may lack customization options and may be time-consuming.
**Marketplace Limitations**: Restricted variety in additional apps and connectors, limiting advanced functionalities.

User Review

Sara M

11/20/23

4.5 out of 5

"Transformed our business"

What do you like best about Calabrio ONE? The software has empowered us to make better business decisions in regard to hiring. We estimate so far that ...

Sara M

11/20/23

4.5 out of 5

"Transformed our business"

What do you like best about Calabrio ONE? The software has empowered us to make better business decisions in regard to hiring. We estimate so far that ...

Edder V

09/30/23

5 out of 5

"useful to check my schedule"

What do you like best about Calabrio ONE? easy to use, really helpful to get updates throughout the day of my schedule What do you dislike about ...

Anonymous User

08/09/23

4 out of 5

"Great, easy to use, but I wish there were more reporting choices"

What do you like best about Calabrio ONE? recordings, transcriptions, and analytics What do you dislike about Calabrio ONE? There are limited ...

View all Reviews

Calabrio One Support

Contact

+1 (763) 592-4600

Customer Service

24/7 (Live rep)

Location

Minneapolis, MN

Reach out to Calabrio One Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Calabrio One is a Call Center Software. Calabrio One offers Outbound Call Center, Inbound Call Center, Concurrency Support, Queue Management (Calls), Auto Call Recording and many more functionalities.

Some top alternatives to Calabrio One includes Nextiva, TalkDesk, XCALLY, CallTools and Mobcall.

No, Calabrio One doesn't provide API.

No, Calabrio One doesn't provide mobile app.

Calabrio One is located in Minneapolis, MN

Calabrio One offers Quotation Based pricing model

We don't have information regarding integrations of the Calabrio One as of now.

The starting price is not disclosed by Calabrio One. You can visit Calabrio One pricing page to get the latest pricing.

Researched by Rajat Gupta