Calabrio One Reviews in January 2025: User Ratings, Pros & Cons

"Transformed our business"

What do you like best about Calabrio ONE? The software has empowered us to make better business decisions in regard to hiring. We estimate so far that our ROI has been upwards of $500,000. We now have the data we need at our fingertips, and it's so much more insightful and clear to present than the outdated Excel models we were using. It's also helped to better engage our employees. What do you dislike about Calabrio ONE? We are running an outdated version that we are outgrowing. What ...

"Transformed our business"

What do you like best about Calabrio ONE? The software has empowered us to make better business decisions in regard to hiring. We estimate so far that our ROI has been upwards of $500,000. We now have the data we need at our fingertips, and it's so much more insightful and clear to present than the outdated Excel models we were using. It's also helped to better engage our employees. What do you dislike about Calabrio ONE? We are running an outdated version that we are outgrowing. What ...

"useful to check my schedule"

What do you like best about Calabrio ONE? easy to use, really helpful to get updates throughout the day of my schedule What do you dislike about Calabrio ONE? there's nothing really much i dislike about this, just the thing that i cant use it to ask for schedule arrangements What problems is Calabrio ONE solving and how is that benefiting you? check my schedule every day and be aware of any change that can happen

"Great, easy to use, but I wish there were more reporting choices"

What do you like best about Calabrio ONE? recordings, transcriptions, and analytics What do you dislike about Calabrio ONE? There are limited reporting options; I wish producing reoccurring reports could be more customized. What problems is Calabrio ONE solving and how is that benefiting you? Calabrio has allowed my team to utilize the data to pinpoint trends in the calls. Thus, using the data to better our quality.

"Schedule managing"

What do you like best about Calabrio ONE? Calabrio is a multi-use website to access everything related to my schedule. They have made some recent updates that make it easy to request absences or adjust my availability. I love the notifications on the tabs to remind me that break is ending or a new shift is about to start. My favorite feature is the ability to arrange my lunch and breaks to move around to fit my work day. The application is straightforward to use and navigate. What do you ...

"Excellent Product"

What do you like best about Calabrio ONE? The way the system links up to MITEL and obtains all call volumes to help forecast for future years. Also the easy method of making changes to shifts once released. What do you dislike about Calabrio ONE? Unable to alter shrinkage percentage on the system for different teams due to how they work. Also planning different types of meetings other than monthly weekly or daily What problems is Calabrio ONE solving and how is that benefiting you? Calabrio ...

"Teleopti is awesome but Calabrio is the worst"

What do you like best about Calabrio ONE? The only thing I like about Calabrio ONE is their scheduling tool previously called Teleopti. The support team at Teleopti is awesome and the product is actually user experience focused. At least the old client version of it. If it wasn't for this tool I would give Calabrio a 0. What do you dislike about Calabrio ONE? Every time i interact with any other tool in their suite I'm depply dissappointed and to be honest, their products is kind of a joke. ...

"Calabrio has changed the working environment for the better (no more sheets!)"

What do you like best about Calabrio ONE? Calabrio gives employees more freedom and empowerment whilst keeping control. The ease of use is fantastic. What do you dislike about Calabrio ONE? The meetings module can sometimes be slow and/or time out. What problems is Calabrio ONE solving and how is that benefiting you? Scheduling, data accuracy, Agent visibility

"The fight between anticipation and being disappointed."

What do you like best about Calabrio ONE? There are a lot of possibilities to work with the tool and create useful reports and dashboards. I had to learn the basics of report and dashboard creation before I took the basic training. So I understand the system better than the rest of my colleagues. What do you dislike about Calabrio ONE? After trying out DX and creating many reports and dashboards, I noticed that the system has a lot of limitations. The limitations are noticeable when you ...

"some charateristics need improvement"

What do you like best about Calabrio ONE? simple scheduling procedures and shift modules What do you dislike about Calabrio ONE? forecast and reports need more enhancement What problems is Calabrio ONE solving and how is that benefiting you? meeting scheduler in web based interface