Calabrio One

"useful to check my schedule"

What do you like best about Calabrio ONE? easy to use, really helpful to get updates throughout the day of my schedule What do you dislike about Calabrio ONE? there's nothing really much i dislike about this, just the thing that i cant use it to ask for schedule arrangements What problems is Calabrio ONE solving and how is that benefiting you? check my schedule every day and be aware of any change that can happen

"Schedule managing"

What do you like best about Calabrio ONE? Calabrio is a multi-use website to access everything related to my schedule. They have made some recent updates that make it easy to request absences or adjust my availability. I love the notifications on the tabs to remind me that break is ending or a new shift is about to start. My favorite feature is the ability to arrange my lunch and breaks to move around to fit my work day. The application is straightforward to use and navigate. What do you ...

"Excellent Product"

What do you like best about Calabrio ONE? The way the system links up to MITEL and obtains all call volumes to help forecast for future years. Also the easy method of making changes to shifts once released. What do you dislike about Calabrio ONE? Unable to alter shrinkage percentage on the system for different teams due to how they work. Also planning different types of meetings other than monthly weekly or daily What problems is Calabrio ONE solving and how is that benefiting you? Calabrio ...

"Calabrio has changed the working environment for the better (no more sheets!)"

What do you like best about Calabrio ONE? Calabrio gives employees more freedom and empowerment whilst keeping control. The ease of use is fantastic. What do you dislike about Calabrio ONE? The meetings module can sometimes be slow and/or time out. What problems is Calabrio ONE solving and how is that benefiting you? Scheduling, data accuracy, Agent visibility

"Opportunities for growth and provide better results"

What do you like best about Calabrio ONE? What I have enjoyed the most with Calabrio is the automation of the scheduler's tasks. It takes time to prepare all the settings, but once you're done, the entire scheduling process is fast and accurate, thanks to optimization. What do you dislike about Calabrio ONE? Not that I don't like it, but the learning curve can take a while, especially when you're taking on multiple roles. Thanks to all the training videos on the Calabrio Learning Center ...

"Great way to analyze agents, focusing on BOTH workforce optimization & quality"

What do you like best about Calabrio ONE? All the numerous resources on Calabrio’s website like webinars, user guides, videos, discussions, etc. I find them to be extremely helpful, especially as a newer member of the workforce management team! What do you dislike about Calabrio ONE? Since our organization is currently implementing Calabrio ONE (upgrading from the original version of Calabrio), I do not have any feedback in terms of dislikes at this time. What problems is Calabrio ONE ...

"Calabrio supports their people!"

What do you like best about Calabrio ONE? I don’t use all of Calabrio, and I knew nothing about it a year ago. I found the employees and staff to be super helpful, and friendly. They have a ton of resources on their website you can learn from which includes user guides, webinar’s, etc. They make it fun and interesting, and they keep you up-to-date on what is happening in the contact center world. I would recommend them to anyone. What do you dislike about Calabrio ONE? More instructional ...

"Calabrio WON"

What do you like best about Calabrio ONE? Calabrio One has been a fantastic tool to help my team and me accurately track and record all data points within our WF system. Calabrio ONE's best feature for me is the ability to, in real time, see adherence and Avaya activity. What do you dislike about Calabrio ONE? The only thing I dislike about the system is the inability to copy agent activity exceptions to multiple agents without application management. I wish there were a way to add a ...

"calabrio its very helpfull to check my schedule"

What do you like best about Calabrio ONE? i can check my schedule evert time i wants, aso in my phone. What do you dislike about Calabrio ONE? all it's perfect, very easy to undestand i don't dislike anything about calabrio What problems is Calabrio ONE solving and how is that benefiting you? i use calabrio to check my schedule for work

"Excellent company and product"

What do you like best about Calabrio ONE? Knowledgable staff and fast efficient support What do you dislike about Calabrio ONE? The paywall for training content is discouraging. What problems is Calabrio ONE solving and how is that benefiting you? Our previous call recording product was garbage, and now we can depend on it.