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What does 'Inbound Call Center' mean?

An inbound call center is a customer support function responsible for answering incoming client phone calls. On the other hand, Outbound call centers make phone calls to customers, whereas contact centers handle customer encounters from various sources, not simply phone calls. Customers contact inbound call centers for various reasons, including placing a purchase, making a complaint, asking a question, or canceling a flight ticket. It is the call center's obligation to respond swiftly and deliver a professional and knowledgeable experience. The ability to provide a high-quality customer experience largely depends on the quality of inbound call center personnel. For customers, the agent is the company's voice.

Software with Inbound Call Center functionality

ProductFree TrialStarting PriceSpot ScoreRatingActions
TalkDesk - Call Center Software
TalkDesk
-9.84.4Visit Website
CloudTalk - Call Center Software
CloudTalk

$25, Billed Yearly

9.64.4Visit Website
Nextiva - Call Center Software
Nextiva

$18.95, Billed Yearly

9.64.4Visit Website
CallHippo - Call Center Software
CallHippo

$14, Billed Yearly

9.33.9Visit Website
Bright Pattern - Call Center Software
Bright Pattern
-9.24.5Visit Website
Freshdesk Contact Center (Formerly Freshcaller) - Call Center Software
Freshdesk Contact Center (Formerly Freshcaller)

$15, Billed Yearly

9.14Visit Website
CircleLoop - Call Center Software
CircleLoop

$6.45,

9.14.3Visit Website
CallTools - Call Center Software
CallTools
-9.14.9Visit Website
Dixa - Help Desk Software
Dixa

$39,

93.9Visit Website
eVoice - Call Center Software
eVoice

$6.25, Billed Yearly

93.2Visit Website
Exotel - Call Center Software
Exotel

$1,000,

94.4Visit Website
Zendesk Talk - Call Center Software
Zendesk Talk

$9,

94.3Visit Website
Truly - Call Center Software
Truly

$55, Billed Yearly

8.94.6Visit Website
Call Center Studio - Call Center Software
Call Center Studio
-8.94.7Visit Website
ZIWO - Call Center Software
ZIWO

$109,

8.94.7Visit Website