An inbound call center is a customer support function responsible for answering incoming client phone calls. On the other hand, Outbound call centers make phone calls to customers, whereas contact centers handle customer encounters from various sources, not simply phone calls. Customers contact inbound call centers for various reasons, including placing a purchase, making a complaint, asking a question, or canceling a flight ticket. It is the call center's obligation to respond swiftly and deliver a professional and knowledgeable experience. The ability to provide a high-quality customer experience largely depends on the quality of inbound call center personnel. For customers, the agent is the company's voice.
Product | Free Trial | Starting Price | Spot Score | Rating | Actions |
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TalkDesk | - | 9.8 | 4.4 | Visit Website | |
CloudTalk | $25, Billed Yearly | 9.6 | 4.4 | Visit Website | |
Nextiva | $18.95, Billed Yearly | 9.6 | 4.4 | Visit Website | |
CallHippo | $14, Billed Yearly | 9.3 | 3.9 | Visit Website | |
Bright Pattern | - | 9.2 | 4.5 | Visit Website | |
Freshdesk Contact Center (Formerly Freshcaller) | $15, Billed Yearly | 9.1 | 4 | Visit Website | |
CircleLoop | $6.45, | 9.1 | 4.3 | Visit Website | |
CallTools | - | 9.1 | 4.9 | Visit Website | |
Dixa | $39, | 9 | 3.9 | Visit Website | |
eVoice | $6.25, Billed Yearly | 9 | 3.2 | Visit Website | |
Exotel | $1,000, | 9 | 4.4 | Visit Website | |
Zendesk Talk | $9, | 9 | 4.3 | Visit Website | |
Truly | $55, Billed Yearly | 8.9 | 4.6 | Visit Website | |
Call Center Studio | - | 8.9 | 4.7 | Visit Website | |
ZIWO | $109, | 8.9 | 4.7 | Visit Website |