Spot Score

Exotel

Elevate your contact center's efficiency

4.4

(16)

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Starts from $1,000

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Overview

Features

Pricing

Alternatives

Ratings

Media

Customers

Integrations

Support

FAQs

What is Exotel?

Affiliate Disclosure

ExoTrack is an innovative solution for call centers and contact centers, which aims to improve the way contact center managers highlight the performance of their agents, by delivering real-time results (open cases rate, punctuality, volume of calls).

Pricing

Starts from $1,000
Free Trial available

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud

Exotel software demo

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Exotel Features

Show Feature Explanation

Features Score:

Call Monitoring

Auto Call Recording

Queue Management (Calls)

Exotel Pricing

Claim a Free Trial

Free Trial

Yes, It's available

Exotel Pricing

Starts from $1,000

Pricing Model

Free trial
Paid Plans (Subscription /Quotation Based )

Claim a Free Trial

Pricing Plans

Dabbler

$80 Rental
$120 Credits
0 Exophone
3 Agents
Unlimited Channels

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Believer

$150 Rental
$350 Credits
0 Exophones
6 Agents
Unlimited Channels

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Influencer

$150 Rental
$850 Credits
1 Exophones
Unlimited agents
Unlimited Channels

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Enterprise

Missed call services
Dynamic call flows
Call & SMS campaigns
Call recordings
Call & SMS APIs

Show more +

Explore in-depth pricing

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Disclaimer: Pricing information for Exotel is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for Exotel

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Exotel Reviews & Ratings

4.4

Very Good

Based on 16 ratings & 76 reviews

Rating Distribution

Excellent

(49)

Very Good

(21)

Good

(5)

Poor

(0)

Terible

(1)

Expert's Review generated by AI

Exotel stands out as a reliable cloud telephone service provider, offering a user-friendly interface and robust features that enhance business communication efficiency. Users appreciate the ease of setting up the service and accessing call data and recordings seamlessly. The platform's call recording feature, along with its search and download functionality, ...Read more

Exotel pros and cons

User-friendly interface that is easy to navigate and use, catering to both beginners and experienced users.
Efficient call management with auto-saving and easy access to call data and recordings.
Reliable customer support and prompt responses to queries and issues.
Easy integration with CRM solutions, enhancing productivity and tracking capabilities.
Seamless API integration for customization and advanced functionalities.

Limited app selection in the Marketplace, restricting access to advanced features and connectors.
Inadequate post-sale service experience, as reported by some users.
Complexity in feature richness and customizations, which may be overwhelming for new users without adequate support.

User Review

Siraj U

01/19/24

4 out of 5

"Best cloud telephone service provider"

What do you like best about Exotel? Its simple and easy to set up the service, the call data and recordings can be easily accessed. In all these years ...

Anonymous User

01/10/24

4.5 out of 5

"Efficient tool for call management"

What do you like best about Exotel? The fact that your call recordings get auto-saved and can be searched, downloaded and listened to at any point of ...

Chintan S

12/06/23

0 out of 5

"Pathetic after sale service"

What do you like best about Exotel? They will run with 50 member team to close the sale, once the sale is over they will never show their face ...

Yogesh T

12/02/23

4.5 out of 5

"Smooth Experience"

What do you like best about Exotel? Easof of use, Works fine for connectivity What do you dislike about Exotel?

View all Reviews

Exotel Customers

OLA

BYJU'S

Quikr

Flipkart

RedBus

Practo

Ixigo

Exotel Integrations

4.3

4.3

4.4

View all integrations

Exotel Support

Contact

+91 80 88 919888

Customer Service

24/7 (Live rep)

Location

Bangalore, India

Reach out to Exotel Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Exotel is a Call Center Software. Exotel offers Outbound Call Center, Inbound Call Center, Concurrency Support, Progressive Dialer, Queue Management (Calls) and many more functionalities.

Some top alternatives to Exotel includes Nextiva, Knowlarity, CloudTalk, Servetel and Twilio Flex.

Yes, Exotel provides API.

No, Exotel doesn't provide mobile app.

Exotel is located in Bangalore, India

Exotel offers Free Trial, Subscription, Quotation Based pricing models

Yes, Exotel can integrate with Vtiger, Zendesk Talk, FreshdeskYou can find more integration for Exotel here

The starting price of Exotel is $1,000

Researched by Rajat Gupta