Spot Score

CloudTalk

Efficiently elevate call center performance.

4.4

(1099)

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Starts from $25/User/Month when Billed Yearly

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Overview

Features

Pricing

Alternatives

Ratings

Media

Integrations

Support

FAQs

What is CloudTalk?

Affiliate Disclosure

CloudTalk, the call center software from InterVISTAS, helps contact centers work smarter and increase their bottom line. This cloud-Based contact center software is compatible with all telephony servers in the market today and provides intuitive solutions that help contact centers to answer calls more efficiently.

Pricing

Starts from $25/User/Month when Billed Yearly
Free Trial available

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

CloudTalk software demo

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CloudTalk Features

Show Feature Explanation

Features Score:

Live Chat

Call Monitoring

Auto Call Recording

Queue Management (Calls)

CloudTalk Pricing

Claim a Free Trial

Free Trial

Yes, It's available

CloudTalk Pricing

Starts from $25/User/Month when Billed Yearly

Pricing Model

Free trial
Paid Plans (Subscription /Quotation Based )

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Pricing Plans

Starter

Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing

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Essential

All Starter features, plus
Advanced analytics with unlimited history
Real-time client dashboard
Integrations to other systems
Open API

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Expert

All Essential features, plus
Salesforce integration
Power Dialer, Smart Dialer
Call Monitoring (Call Barging, Call Whispering)
Wallboards

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Custom

All Expert features, plus
Custom onboarding
Unlimited outbound calls (Flat rates)
Enterprise-level security
Developer support

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Explore in-depth pricing

Screenshots of the CloudTalk Pricing Page

Disclaimer: Pricing information for CloudTalk is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for CloudTalk

Free CloudTalk Alternatives

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HoduCC

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8.4

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Call Center Studio

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8.9

Excellent

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Truly

Engage customers in real-time with ...

8.9

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Aircall

Streamline customer service with ...

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JustCall

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Dialpad Contact Center

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RingCentral Contact Center

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VoxDesk

Streamline your calls, elevate your ...

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View all CloudTalk alternatives

CloudTalk Reviews & Ratings

4.4

Very Good

Based on 1099 ratings & 1297 reviews

Rating Distribution

Excellent

(842)

Very Good

(342)

Good

(46)

Poor

(22)

Terible

(45)

Expert's Review generated by AI

Cloudtalk's customer support stands out, offering a seamless transition and efficient number porting process. The platform provides a comprehensive set of features essential for a cloud-based phone system, granting users complete control over incoming call configurations. Despite some challenges in accessing sales departments, Cloudtalk delivers a user-friendly ...Read more

CloudTalk pros and cons

Easy to use interface with seamless integration for productivity tools like CRM systems.
Fast and responsive customer support appreciated by users for efficient issue resolution.
Wide range of features including call recording, call statistics, and call tracking contribute to improved business operations.
Reliable call quality even for international calls, reducing concerns about signal quality and cost.
User-friendly design and intuitive features make it dummy-proof and suitable for non-technical users.

Challenges reported in contacting sales and support teams, leading to frustrations among users trying to get assistance.
Delayed or lack of response to queries and requests, indicating the need for improved communication and availability.
Some users faced difficulties navigating the platform, indicating a learning curve for beginners without adequate guidance.
Issues with call continuity and communication disruptions reported by some users, impacting overall user experience.
Limited customization options in terms of call configurations and functionality, restricting advanced user preferences.

User Review

Sermad Alladin

06/24/24

1 out of 5

No possible contact

I have been trying to contact this business for straight up 4 days now, out of interest in the product, but no one is answering the "live chat" on the ...

Sermad Alladin

06/24/24

1 out of 5

No possible contact

I have been trying to contact this business for straight up 4 days now, out of interest in the product, but no one is answering the "live chat" on the ...

Fabrizio

06/13/24

5 out of 5

The customer support provided by…

The customer support provided by Cloudtalk left a lasting impression on us. The transition from our initial contact to the number porting process, ...

Joshep B

06/12/24

1 out of 5

Good luck trying to get an answer

The trial service is good. Just being able to get to someone in their sales department is a hassle. I think the nearshores not communicating to each ...

View all Reviews

CloudTalk Integrations

4.1

4.3

4.2

4.5

4.7

3.7

4.4

4.3

4.3

View all integrations

CloudTalk Support

Contact

+1 888-487-1675

Customer Service

Business Hours

Online

Location

New York City, New York

Reach out to CloudTalk Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

CloudTalk is a Call Center Software. CloudTalk offers Outbound Call Center, Inbound Call Center, Concurrency Support, Live Chat, Progressive Dialer and many more functionalities.

Some top alternatives to CloudTalk includes Nextiva, CallTools, HoduCC, Call Center Studio and Squaretalk.

Yes, CloudTalk provides API.

Yes, CloudTalk provides mobile app.

CloudTalk is located in New York City, New York

CloudTalk offers Free Trial, Subscription, Quotation Based pricing models

Yes, CloudTalk can integrate with Zoho CRM, Salesforce, HubSpot CRM, Pipedrive and many more.You can find more integration for CloudTalk here

The starting price of CloudTalk is $25/User/Month when Billed Yearly

Researched by Rajat Gupta