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Compare CloudTalk vs Call Center Studio vs Nextiva

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Overview

Description

CloudTalk, the call center software from InterVISTAS, helps contact centers work smarter and increase their bottom line. This cloud-Based contact center software is compatible with all ... Read More

The Call Center Studio software suite offers a complete call center solution that features CRM, ACD, real-time interactive voice response (IVR), and predictive dialing. Also included is a ... Read More

Entry Level Pricing
  • Starts from $25 , Billed Yearly
  • Not Available
Free Trial Availability
  • Free Trial available
Spotsaas Score

9.6/10

8.9/10

User Ratings

4.7

(83)
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Software Demo

Demo

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Features

Total Features

10 Features

10 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $25 , Billed Yearly
          • Not Available
          Pricing Pans
          • Starter

            • Unlimited inbound & intracompany calls

            • Click to call

            • Automated call distribution

            Show more +

          • Essential

            • All Starter features, plus

            • Advanced analytics with unlimited history

            • Real-time client dashboard

            Show more +

          • Expert

            • All Essential features, plus

            • Salesforce integration

            • Power Dialer, Smart Dialer

            Show more +

          • Browse all pricing plans
          • Not Available
          Pricing Pagecloudtalk pricingcall-center-studio pricing

          Other Details

          Organization Types supported
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          842

          Very Good

          342

          Good

          46

          Poor

          22

          Terible

          45

          Excellent

          80

          Very Good

          0

          Good

          0

          Poor

          0

          Terible

          0

          Expert's Review generated by AI

          Cloudtalk's customer support stands out, offering a seamless transition and efficient number porting process. The platform provides a comprehensive set of features essential for a cloud-based ...Read more

          Call Center Studio has proven to be a standout in the realm of call center solutions, as highlighted by its satisfied users. The software is lauded for its easy-to-use interface and quick, ...Read more

          Pros and Cons
          • Easy to use interface with seamless integration for productivity tools like CRM systems.

          • Fast and responsive customer support appreciated by users for efficient issue resolution.

          • Wide range of features including call recording, call statistics, and call tracking contribute to improved business operations.

          • Reliable call quality even for international calls, reducing concerns about signal quality and cost.

          • User-friendly design and intuitive features make it dummy-proof and suitable for non-technical users.

          • Challenges reported in contacting sales and support teams, leading to frustrations among users trying to get assistance.

          • Delayed or lack of response to queries and requests, indicating the need for improved communication and availability.

          • Some users faced difficulties navigating the platform, indicating a learning curve for beginners without adequate guidance.

          • Fast and effective technical support, providing instant solutions.

          • Simple and user-friendly interface, easy to navigate for all users.

          • Reliable dialer with excellent call quality, suitable for high call volumes.

          • Cost-effective solution with comprehensive features compared to competitors.

          • Fantastic support system with seamless onboarding process.

          • Lack of variety in the Marketplace for additional apps and connectors.

          • Some users find it overly simplistic, lacking in advanced customization options.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Negative Reviews

          No reviews available for the product

          No reviews available for the product

          Customers

          Customers

          No Customers information available.

          Vodafone

          Vodafone

          Fedex

          Fedex

          Volvo

          Volvo

          Media and Screenshots

          Screenshots
          Agent Information

          3 Screenshots

          Admin

          6 Screenshots

          Videos
          video-0

          2 Videos

          video-0

          1 Videos

          Alternatives

          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both CloudTalk and Call Center Studio offer a Free Trial.

          CloudTalk is designed for Large Enterprises, Medium Business and Small Business.

          Call Center Studio is designed for Large Enterprises, Medium Business and Small Business.

          The starting price of CloudTalk begins at $25/User/Month when Billed Yearly, while pricing details for Call Center Studio are unavailable.

          Some top alternatives to CloudTalk includes Nextiva, CallTools, HoduCC, Call Center Studio, Truly, Aircall, JustCall, Dialpad Contact Center, RingCentral Contact Center, VoxDesk and Squaretalk.

          Some top alternatives to Call Center Studio includes Nextiva, Zendesk Talk, TalkDesk, Novanet Cloud Contact Center, HoduCC, TelebuHub, Aircall, Dialpad Contact Center, CloudCall and Freshdesk Contact Center (Formerly Freshcaller).

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].