HubSpot CRM Reviews in January 2025: User Ratings, Pros & Cons

Don't be suckered by them if you are a small company

misspelling to small companies that don't need a tool like this, locking them into expensive contracts, zero support, they take the money and run. If you are a small business don't be suckered by them and stay well clear.

Good Platform!

Hubspot really is a good platform, there's a lot you can do with third party integrations and custom API coding. Pricing is pretty fair overall with the industry/market. It's been a good solution for us as we've grown, our contacts add about 20-50K more every year. Salesforce is the other beast in the industry but I find the Hubspot user dashboard is easier to use and more conveniently laid out.

Designed for their version of inbound marketing

It is properly designed for their version of inbound marketing. If you have a unique way to get leads from different sources, you may have a headache managing contacts and their lifecycle stages. Google ads integration is great for search campaigns. You can survive with the reports but they can be better.

They will not let you cancel.

They will not let you cancel. When you enter your card, they tie you up with an awful service that you don't need. They will not let you delete your credit cards, and they'll try to charge you every month. If there is any collective lawsuit against them, I'll be happy to put my signature under it.

Micro-transactions galore and poor integrations...

I've used Hubspot across two business for 6 years now and in that time I feel like it's declined significantly to the extent that I'd choose an alternative if the decision was in my hands. The support remains strong but the product itself has become completely dominated by micro-transactions. The 'hubs' are extremely basic and low value for the cost, and to do anything of note you need to keep adding more and more features. For example, we have the marketing hub, but it's almost an extra ...

As a starting business

As a starting business, HubSpot allowed us to create a CRM that covered all our needs. This was all done with the free service, no subscription needed! Highly recommend!!

HubSpot is great

HubSpot is great, we use it for our CRM, where we can write notes and create tasks. We are a charity and funds are always tight. HubSpot is easy to use, and can be adapted to any kind of business or service.

MapleSage and HubSpot: Forging a Path of Innovation in Fashion and B2B Retail

When I returned to India after years of selling IT services to enterprises in the US, I was determined to reignite my entrepreneurial spirit. In 2007, I launched iRetail 1.0, an end-to-end eCommerce solution that helped businesses maximize retail sales and customer retention. Determined to further revolutionize the AFL (Apparel, Footwear, and Luxury fashion retail and e-commerce) sector, I embarked on iRetail 2.0 with MapleSage. Initially following the traditional sales approach of cold ...

I wouldn't hire him again

In the company where I work, we changed providers to manage sales and customer service WhatsApp chats, but when using the platform we found that the management is practically manual, they do not automatically assign chats, there is no reports for whatsapp everything is support chat or support tickets, and it is necessary to adapt them or in other cases dispense with the information, A simple tag in a chat is also not possible. The issue of support, they regularly send you readings for you ...

Worst CRM I've ever used

Company moved to hubspot over a year ago and it has reduced productivity dramatically. I spend most of my time un-associating companies and contacts from tickets and emails because of all the confusion these "associations" have caused. One email might have five or more companies and contacts associated to it and you need to dig through a number of threads just to find out the correct company because the sender is using a personal email account. THEN because each thread creates it's own ...