Spot Score

Nextiva

Empowering businesses through advanced communication solutions.

4.4

(1473)

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Starts from $18.95/User/Month when Billed Yearly

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Overview

Features

Pricing

Alternatives

Ratings

Media

Support

FAQs

What is Nextiva?

Affiliate Disclosure

NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous benefits, including real-time voice over IP (VoIP), integrated instant messaging, video calls and web conferences, social media integration for team collaboration and public/private forums. Serge Vovc CEO

Pricing

Starts from $18.95/User/Month when Billed Yearly
Free Trial available

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Nextiva software demo

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Nextiva Features

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Features Score:

Live Chat

Call Monitoring

Auto Call Recording

Queue Management (Calls)

Nextiva Pricing

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Free Trial

Yes, It's available

Nextiva Pricing

Starts from $18.95/User/Month when Billed Yearly

Pricing Model

Free trial
Paid Plans (Subscription /Quotation Based )

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Pricing Plans

Essential (Business communication)

7-Day Free Trial right arrow icon
Unlimited voice & video calling
Auto-attendant & toll free numbers
Integrations with Outlook & Google Contacts
Voicemail to email notifications

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Professional (Business Communication)

Everything in Essential, Plus
Unlimited conference calls, 40 participants
Unlimited video conferencing, up to 250 participants
Call Pop, up to 250 contacts
Mobile SMS/MMS

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Enterprise (Business Communication)

Get a Demo right arrow icon
Everything in Professional, Plus
Unlimited participants on voice & video conferencing
Unlimited video conference recording & call recording
Unlimited call pop

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Ultimate (Business Communication)

Everything in Enterprise, Plus
Sales productivity & pipeline management
Service productivity & ticket management
Automated surveys
Customer journey analytics

Explore in-depth pricing

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Disclaimer: Pricing information for Nextiva is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

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Free Nextiva Alternatives

uContact

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8.8

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Call Center Studio

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8.9

Excellent

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Grasshopper

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Good

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Dialpad Contact Center

Revolutionize global collaboration ...

Very Good

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Vonage Contact Center

Revolutionize your customer service ...

Good

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RingCentral Contact Center

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ipSCAPE

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OmniOMS Customer Communication Management Suite

Engage. Delight. Convert.

7.7

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Nextiva Reviews & Ratings

4.4

Very Good

Based on 1473 ratings & 6255 reviews

Rating Distribution

Excellent

(5081)

Very Good

(612)

Good

(151)

Poor

(70)

Terible

(341)

Expert's Review generated by AI

Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more

Nextiva pros and cons

Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Helpful and attentive representatives like Ed G and Fernanda who provide great assistance.
Efficient and personalized service leading to customer satisfaction.

Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.

User Review

Glen Hughes

11/12/24

5 out of 5

Our company has had Nextiva for 6 months and we have not had any dropped calls, no audio issues, no outages, and the transition from our landline ...

Grady Barrett

11/12/24

5 out of 5

Very reliable! And the customer support is fantastic. I have only called in a couple times, however, each time the support rep has been very polite, ...

Grady Barrett

11/12/24

5 out of 5

Very reliable! And the customer support is fantastic. I have only called in a couple times, however, each time the support rep has been very polite, ...

Glen Hughes

11/12/24

5 out of 5

Our company has had Nextiva for 6 months and we have not had any dropped calls, no audio issues, no outages, and the transition from our landline ...

View all Reviews

Nextiva Support

Contact

+1 800-799-0600

Customer Service

24/7 (Live rep)

Business Hours

Online

Location

Scottsdale, AZ - 85250

Reach out to Nextiva Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Nextiva is a Call Center Software. Nextiva offers Outbound Call Center, Inbound Call Center, Concurrency Support, Live Chat, Queue Management (Calls) and many more functionalities.

Some top alternatives to Nextiva includes uContact, Call Center Studio, Grasshopper, Dialpad Contact Center and OmniOMS Customer Communication Management Suite.

No, Nextiva doesn't provide API.

Yes, Nextiva provides mobile app.

Nextiva is located in Scottsdale, AZ - 85250

Nextiva offers Free Trial, Subscription, Quotation Based pricing models

We don't have information regarding integrations of the Nextiva as of now.

The starting price of Nextiva is $18.95/User/Month when Billed Yearly

Researched by Rajat Gupta