Spot Score

uContact

Streamline your call center experience with uContact.

4.9

(29)

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Starts from $50/User/Month

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Overview

Features

Pricing

Alternatives

Ratings

Media

Support

FAQs

What is uContact?

Affiliate Disclosure

uContact is an advanced call center software solution that includes all the features and modules needed to run a successful call center. The software is designed to assist in contacting, responding to, organizing and analyzing call center customer requests. Whether for a business or personal use, uContact guarantees real time reporting capabilities and prompt customer service.

Pricing

Starts from $50/User/Month

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud
Mobile - Android
Installed - Windows
Installed - Mac

uContact software demo

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uContact Features

Show Feature Explanation

Features Score:

Live Chat

Call Monitoring

Auto Call Recording

Queue Management (Calls)

uContact Pricing

Visit website

Free Trial

Not available

uContact Pricing

Starts from $50/User/Month

Pricing Model

Paid Plans (Subscription )

Visit website

Pricing Plans

Classic (Cloud)

$50

/User/Month

ACD
Inbound, Outbound, Blended
Dialers: Preview,Progressive,Power & Predictive
IVR
Sophisticated PBX

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Omni (Cloud)

$60

/User/Month

Include features of Classic plan, plus
Unified Inbox
SMS
Web Chat: with audio and video call
Web Click to Call

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Play (Cloud)

$60

/User/Month

Includes features of Classic plan, plus
Gamification
Customizable games
Objectives by agent, group and area
Customizable measures and objectives

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Full (Cloud)

$70

/User/Month

Includes feature of Play plan, plus

Explore in-depth pricing

Screenshots of the uContact Pricing Page

Disclaimer: Pricing information for uContact is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for uContact

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uContact Reviews & Ratings

4.9

Excellent

Based on 29 ratings & 29 reviews

Rating Distribution

Excellent

(24)

Very Good

(5)

Good

(0)

Poor

(0)

Terible

(0)

Expert's Review generated by AI

uContact has garnered praise for its user-friendly platform and stable performance. Users appreciate the ease of use, quick support, and comprehensive features that cater to call center operations effectively. The platform offers real-time dashboards, quality call monitoring, and bulk call handling capabilities, enhancing operational efficiency. Additionally, the ...Read more

uContact pros and cons

Intuitive and user-friendly platform, suitable for both users and supervisors.
Real-time monitoring capabilities for call center operations.
Effective in increasing conversion numbers and connecting with leads.
Versatile omnichannel communication features.
Stable system with high uptime and user-friendly dashboard.

Some users may find the platform complex initially without proper training or support.
Limited customizations and marketplace options for advanced functionalities.

User Review

Anonymous User

11/03/21

4.5 out of 5

"muy buen servicio y la plataforma es muy estable"

What do you like best about uContact? el uso de de la plataforma es muy amigable What do you dislike about uContact?

Anonymous User

11/02/21

5 out of 5

"Una plataforma muy completa"

What do you like best about uContact? la facilidad de la herramienta y el rapido soporte que tiene What do you dislike about uContact?

Anonymous User

10/30/21

5 out of 5

"Sistema integral y funcional"

What do you like best about uContact? Facil entendimiento para el usuario y supervision de agentes What do you dislike about uContact?

Carolina P

10/30/21

4 out of 5

"Es una herramienta de trabajo muy completa"

What do you like best about uContact? No es una herramienta compleja de manejar y aprender desde un primer momento What do you dislike about uContact?

View all Reviews

uContact Support

Contact

+1 305 7042135

Customer Service

24/7 (Live rep)

Business Hours

Online

Location

Montevideo, Uruguay

Reach out to uContact Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

uContact is a Call Center Software. uContact offers Outbound Call Center, Inbound Call Center, Concurrency Support, Live Chat, Progressive Dialer and many more functionalities.

Some top alternatives to uContact includes Nextiva, FIVE CRM, TalkDesk, Calabrio One and My Hotline.

Yes, uContact provides API.

Yes, uContact provides mobile app.

uContact is located in Montevideo, Uruguay

uContact offers Subscription pricing model

We don't have information regarding integrations of the uContact as of now.

The starting price of uContact is $50/User/Month

Researched by Rajat Gupta