uContact Reviews in January 2025: User Ratings, Pros & Cons

"Una plataforma muy completa"

What do you like best about uContact? la facilidad de la herramienta y el rapido soporte que tiene What do you dislike about uContact?

"Sistema integral y funcional"

What do you like best about uContact? Facil entendimiento para el usuario y supervision de agentes What do you dislike about uContact?

"Permite descargar informes de gestión"

What do you like best about uContact? que podemos controlar los diferentes puestos de trabajo de una forma muy facil What do you dislike about uContact?

Helps me monitor the quality of calls.

PROS: This lets me oversee the operations in our call center. I've been able to see real-time updates on the dashboard, lets me listen in on conversations between our clients and agents for quality purposes, and helps me find areas of improvement. This really is utilized best by managers like me.

Works best for the industry that I am in.

PROS: There are a lot of things that I love about uContact. First of all, we've managed to pull up our conversion numbers thanks to it. We've been able to connect to leads based on which campaign they come from. I also find the volume that uContact can handle very impressive. It can easily let us respond to bulk calls without compromising the quality of the calls. We've been able to set-up a proper follow-through method that has helped increase our sales rates even more.

"excelente herramienta omnicanal"

What do you like best about uContact? Lo intuitivo que es, la autonomia que brinda al usuario adminsitrador asi como la independencia para realizar estrategias ya sean de discado o de gestion. Una herramienta muy colaborativa y que permite contar son el seguimiento en linea.

"Great System, Friendly User"

What do you like best about uContact? The fact that is a very stable system, we have almost 100% up time and that is friendly for users to use, also the dashboard in real time are very usefull.

"U contac"

What do you like best about uContact? a new and very easy to use program does not require training What do you dislike about uContact?

"Cumple con las expectativas, además asesoran sobre nuevas tendencias de servicios y aplicaciones"

What do you like best about uContact? tota la herramienta cumple con lo requerido para la operación del contact center What do you dislike about uContact?

"Completo y de facil uso"

What do you like best about uContact? Centralizar en una plataforma la comunicación de diferentes canales What do you dislike about uContact?