Vonage Contact Center is a powerful multichannel contact center operations software with sophisticated routing logic and built-in statistics, designed to boost the customer service effectiveness. Designed to compete with the most advanced enterprise contact center software products, Vonage Contact Center is ideal for medium-to-large businesses seeking a robust, scalable multichannel platform that can handle their highest volume periods without sacrificing performance.
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Disclaimer: Pricing information for Vonage Contact Center is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .
Vonage Contact Center, formerly known as NewVoiceMedia, shines as a user-friendly solution that seamlessly integrates with Salesforce, making it a solid choice for sales phone systems. Users appreciate its straightforward interface, efficient call connectivity, and the ability to send SMS and chat with prospects. The call reporting feature provides accurate ...Read more
Vonage Contact Center pros and cons
Seamless integration with Salesforce, enhancing workflow efficiency for sales teams.
Excellent customer service and support, providing prompt assistance and guidance during implementation.
Easy to use, intuitive interface, allowing smooth operation for businesses.
Reliable call connectivity and functionalities, such as SMS, chat, and call reporting.
Scalability and flexibility in adapting to changing business needs and growth.
Insightful dashboards and reporting features for effective management and decision-making.
Some users find the system too technical, suggesting a better user interface for improved usability.
Limited marketplace selection for additional apps and connectors, impacting advanced functionality options.
User Review
MM
Michael M
09/12/23
3.5 out of 5
"It was a solid option for a sales phone systems"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?
Really simple to use and intergrate with salesforces
What do you dislike ...
Read more
MM
Michael M
09/12/23
3.5 out of 5
"It was a solid option for a sales phone systems"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?
Really simple to use and intergrate with salesforces
What do you dislike ...
Read more
RK
Rohith K
05/15/23
5 out of 5
"Good calling system for International Calls"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?
It's straightforward to use, and has good call connectivity; you can send ...
Read more
LD
Louis D
11/04/22
3.5 out of 5
"Good tool but limited features"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?
We mainly used it to route phone interactions. It was a good tool but can ...
