Vonage Contact Center

Revolutionize your customer service experience with Vonage Contact Center.

3.3

(110)

Save to Favourites

Add to compare

Vonage Contact Center offers custom pricing plan

Request a Quote

Overview

Pricing

Alternatives

Ratings

Media

Integrations

Support

FAQs

What is Vonage Contact Center?

Affiliate Disclosure

Vonage Contact Center is a powerful multichannel contact center operations software with sophisticated routing logic and built-in statistics, designed to boost the customer service effectiveness. Designed to compete with the most advanced enterprise contact center software products, Vonage Contact Center is ideal for medium-to-large businesses seeking a robust, scalable multichannel platform that can handle their highest volume periods without sacrificing performance.

Pricing

Vonage Contact Center offers custom pricing plan

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud

Vonage Contact Center software demo

View demo

Vonage Contact Center Pricing

Visit website

Free Trial

Not available

Vonage Contact Center Pricing

Vonage Contact Center offers custom pricing plan

Pricing Model

Paid Plans (Quotation Based )

Visit website

Pricing Plans

Express

Salesforce Integration
IVR, ACD, Call Routing
Click-to-dial
Screen-pops
Call Recordings

Show more +

Essentials

Includes features of Express plan, plus
Flexible Outbound CLID
Supervisor Monitoring

Select

Includes features of Essentials plan, plus
Dynamic Routing
Dialers
Statistics API
Post-Call Surveys

Premium

Includes features of Select plan, plus
SLA-based Routing
Omni-Channel

Explore in-depth pricing

Screenshots of the Vonage Contact Center Pricing Page

Disclaimer: Pricing information for Vonage Contact Center is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for Vonage Contact Center

Free Vonage Contact Center Alternatives

FIVE CRM

Effortlessly streamline your ...

8.3

Compare Vonage Contact Center vs FIVE CRM

uContact

Streamline your call center ...

8.8

Excellent

Compare Vonage Contact Center vs uContact

Call Center Studio

Streamline your call center ...

8.9

Excellent

Compare Vonage Contact Center vs Call Center Studio

Aircall

Streamline customer service with ...

Very Good

Compare Vonage Contact Center vs Aircall

UJET

Revolutionizing contact centers for ...

Excellent

Compare Vonage Contact Center vs UJET

VCC Live

Maximize customer satisfaction with ...

Excellent

Compare Vonage Contact Center vs VCC Live

Zultys MXIE

Empowering businesses, delighting ...

Very Good

Compare Vonage Contact Center vs Zultys MXIE

ice Contact Center

Boost efficiency and cut costs with ...

Very Good

Compare Vonage Contact Center vs ice Contact Center

RingCentral Contact Center

Streamline your customer service ...

Very Good

Compare Vonage Contact Center vs RingCentral Contact Center

Focus Contact Center

Streamline your communication and ...

Compare Vonage Contact Center vs Focus Contact Center

View all Vonage Contact Center alternatives

Vonage Contact Center Reviews & Ratings

3.3

Good

Based on 110 ratings & 70 reviews

Rating Distribution

Excellent

(40)

Very Good

(26)

Good

(4)

Poor

(0)

Terible

(0)

Expert's Review generated by AI

Vonage Contact Center, formerly known as NewVoiceMedia, shines as a user-friendly solution that seamlessly integrates with Salesforce, making it a solid choice for sales phone systems. Users appreciate its straightforward interface, efficient call connectivity, and the ability to send SMS and chat with prospects. The call reporting feature provides accurate ...Read more

Vonage Contact Center pros and cons

Seamless integration with Salesforce, enhancing workflow efficiency for sales teams.
Excellent customer service and support, providing prompt assistance and guidance during implementation.
Easy to use, intuitive interface, allowing smooth operation for businesses.
Reliable call connectivity and functionalities, such as SMS, chat, and call reporting.
Scalability and flexibility in adapting to changing business needs and growth.

Some users find the system too technical, suggesting a better user interface for improved usability.
Limited marketplace selection for additional apps and connectors, impacting advanced functionality options.

User Review

Michael M

09/12/23

3.5 out of 5

"It was a solid option for a sales phone systems"

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Really simple to use and intergrate with salesforces What do you dislike ...

Michael M

09/12/23

3.5 out of 5

"It was a solid option for a sales phone systems"

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Really simple to use and intergrate with salesforces What do you dislike ...

Rohith K

05/15/23

5 out of 5

"Good calling system for International Calls"

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? It's straightforward to use, and has good call connectivity; you can send ...

Louis D

11/04/22

3.5 out of 5

"Good tool but limited features"

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? We mainly used it to route phone interactions. It was a good tool but can ...

View all Reviews