Vonage Contact Center Reviews in January 2025: User Ratings, Pros & Cons

"Good calling system for International Calls"

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? It's straightforward to use, and has good call connectivity; you can send SMS and chat with prospects using the application. The call reporting function shares accurate data and monitors people in real-time.

"Game Changer Dialling"

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Ease of Use. The tool is simple and easy to use and allows the business to function much more smoothly!

"Awesome service"

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? customer service; App quality; Voice; Call Log; Texting; Meetings;

"Amazing Voice tool for CRM"

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? It's ease to use, it's efficiency and all features as we have installed in Salesforce so that sales reps use nvm to bring the business as they can call the partners for pitching the deals and same can be tracked within Salesforce and NVM

"Cream of the Crop!"

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? The reporting is superb than other applications. Technical support is 24x7 for assistance.

"Best provider for telecommunications"

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Changing to a cloud based system just before the global Covid19 pandemic has been an amazing success for us and allowing us to continue operations without a glitch in service. The system has worked without fault since installation, also providing a fully customisable wallboard to suit our KPIs. Support service is 2nd to none, always offering links, training and resolution where suitable. Onboarding experience was ...

"Great Company - VCC"

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? From project implementation to their support teams - Very helpful throughout and please with the progress we have made

"Great flexible solution for any business needs"

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Great flexibility of the system and support from the team. Allows virtually any setup you might need. Allows changing or upgrading plans as you go along (or grow the organisation). Allows localization which means with one setup you can tackle multiple regions using localized messaging.

"Excellent Platform"

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Easy to use and is always a reliable tool. I have never had any problems with Vonage Contact Center (formerly NewVoiceMedia) and I would strongly recommend businesses considering their platform. I find it extremely easy to operate, it's functionality is great, and the whole team have no problems despite everyone within the team using it on a day to day basis. As I have mentioned above, it is an excellent tool and it ...

"Outdoor Power Equipment has a Voice"

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? The ease of moving people in and out of queues, the ability to create dashboards, the options to view as much or as little as desired. The ability to change statuses, see how long an agent has been in a status for and the reporting to show what activities were truly occurring. Vonage values the opinions and experiences of current users and that is conveyed with the interactions we are asked to be a part of. Whether ...