Queue time refers to when something is ready to be worked on but is waiting for someone to do so. These backlogs and delays accumulate throughout the entire system of activities and resources, from the beginning to the completion of a project, and cause our projects to take significantly longer. Queue Management (Calls) ensures shorter wait times. Fewer missed calls, more efficient workload distribution among agents, and a better customer experience when done correctly. It's crucial to have a robust call queue management system. As a result, customers' call wait or hold times are reduced and managed.
Product | Free Trial | Starting Price | Spot Score | Rating | Actions |
---|---|---|---|---|---|
TalkDesk | - | 9.8 | 4.4 | Visit Website | |
CloudTalk | $25, Billed Yearly | 9.6 | 4.4 | Visit Website | |
Nextiva | $18.95, Billed Yearly | 9.6 | 4.4 | Visit Website | |
CallHippo | $14, Billed Yearly | 9.3 | 3.9 | Visit Website | |
Bright Pattern | - | 9.2 | 4.5 | Visit Website | |
Freshdesk Contact Center (Formerly Freshcaller) | $15, Billed Yearly | 9.1 | 4 | Visit Website | |
CircleLoop | $6.45, | 9.1 | 4.3 | Visit Website | |
CallTools | - | 9.1 | 4.9 | Visit Website | |
Dixa | $39, | 9 | 3.9 | Visit Website | |
eVoice | $6.25, Billed Yearly | 9 | 3.2 | Visit Website | |
Exotel | $1,000, | 9 | 4.4 | Visit Website | |
Zendesk Talk | $9, | 9 | 4.3 | Visit Website | |
Truly | $55, Billed Yearly | 8.9 | 4.6 | Visit Website | |
Call Center Studio | - | 8.9 | 4.7 | Visit Website | |
ZIWO | $109, | 8.9 | 4.7 | Visit Website |