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What does 'Queue Management (Calls)' mean?

Queue time refers to when something is ready to be worked on but is waiting for someone to do so. These backlogs and delays accumulate throughout the entire system of activities and resources, from the beginning to the completion of a project, and cause our projects to take significantly longer. Queue Management (Calls) ensures shorter wait times. Fewer missed calls, more efficient workload distribution among agents, and a better customer experience when done correctly. It's crucial to have a robust call queue management system. As a result, customers' call wait or hold times are reduced and managed.

Software with Queue Management (Calls) functionality

ProductFree TrialStarting PriceSpot ScoreRatingActions
TalkDesk - Call Center Software
TalkDesk
-9.84.4Visit Website
CloudTalk - Call Center Software
CloudTalk

$25, Billed Yearly

9.64.4Visit Website
Nextiva - Call Center Software
Nextiva

$18.95, Billed Yearly

9.64.4Visit Website
CallHippo - Call Center Software
CallHippo

$14, Billed Yearly

9.33.9Visit Website
Bright Pattern - Call Center Software
Bright Pattern
-9.24.5Visit Website
Freshdesk Contact Center (Formerly Freshcaller) - Call Center Software
Freshdesk Contact Center (Formerly Freshcaller)

$15, Billed Yearly

9.14Visit Website
CircleLoop - Call Center Software
CircleLoop

$6.45,

9.14.3Visit Website
CallTools - Call Center Software
CallTools
-9.14.9Visit Website
Dixa - Help Desk Software
Dixa

$39,

93.9Visit Website
eVoice - Call Center Software
eVoice

$6.25, Billed Yearly

93.2Visit Website
Exotel - Call Center Software
Exotel

$1,000,

94.4Visit Website
Zendesk Talk - Call Center Software
Zendesk Talk

$9,

94.3Visit Website
Truly - Call Center Software
Truly

$55, Billed Yearly

8.94.6Visit Website
Call Center Studio - Call Center Software
Call Center Studio
-8.94.7Visit Website
ZIWO - Call Center Software
ZIWO

$109,

8.94.7Visit Website