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Freshdesk Contact Center (Formerly Freshcaller)

Streamline customer service and boost sales effortlessly.

(13)

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Starts from $15/User/Month when Billed Yearly, also offers free forever plan

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Overview

Features

Pricing

Alternatives

Ratings

Media

Customers

Integrations

Support

FAQs

What is Freshdesk Contact Center (Formerly Freshcaller)?

Affiliate Disclosure

Freshdesk Contact Center is the ideal call center application for startups, enabling effortless customer service and sales. This cloud-based solution can be easily operational with no more than an internet connection and a web browser. Buy local phone numbers, mask your current number, and share lines with multiple users. Get real-time visibility into call queues, ongoing calls, and agent availability through the dashboard. Plus, the inbound caller id feature offers an understanding of caller details and past communications.

Pricing

Starts from $15/User/Month when Billed Yearly
Free Trial available

Customer Type

Freelancers
Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud
Mobile - Android
Mobile - iOS

Freshdesk Contact Center (Formerly Freshcaller) software demo

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Freshdesk Contact Center (Formerly Freshcaller) Features

Show Feature Explanation

Features Score:

Call Monitoring

Auto Call Recording

Queue Management (Calls)

Freshdesk Contact Center (Formerly Freshcaller) Pricing

Claim a Free Trial

Free Trial

Yes, It's available

Freshdesk Contact Center (Formerly Freshcaller) Pricing

Starts from $15/User/Month when Billed Yearly
Offers free forever plan

Pricing Model

Free trial
Freemium
Paid Plans (Subscription )

Claim a Free Trial

Pricing Plans

Sprout

Buy Local Numbers
Buy Toll-free Numbers
Inbound Caller ID
Desktop Notifications
Call Notes

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Blossom

Includes features of Sprout Plan, plus
Number Porting
Basic Call Queues
Wait Queues
Voicemail

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Garden

Includes features of Blossom plan, plus
IVR (Phone Trees)
Call Monitoring
Advanced Call Queues
Custom Reports

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Estate

Includes features of Garden plan, plus
Holiday Routing
Advanced Call Metrics
Call Barging
Call Center Agent Statuses

Show more +

Explore in-depth pricing

Screenshots of the Freshdesk Contact Center (Formerly Freshcaller) Pricing Page

Disclaimer: Pricing information for Freshdesk Contact Center (Formerly Freshcaller) is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for Freshdesk Contact Center (Formerly Freshcaller)

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Freshdesk Contact Center (Formerly Freshcaller) Reviews & Ratings

Very Good

Based on 13 ratings & 170 reviews

Rating Distribution

Excellent

(88)

Very Good

(66)

Good

(12)

Poor

(4)

Terible

(0)

Expert's Review generated by AI

Freshworks offers a suite of customer engagement tools that are greatly appreciated by users for their seamless integration and unified platform, which simplifies workflows and enhances productivity. Users especially value the easy usability and accessibility across various devices, making customer interactions efficient and effective. The ability to integrate ...Read more

Freshdesk Contact Center (Formerly Freshcaller) pros and cons

Unified Platform: Freshworks offers a suite of customer engagement tools, all integrated into a single platform, streamlining workflows.
Easy to Use: Users appreciate the simplicity and user-friendliness of Freshworks products, making it accessible for various tasks.
Comprehensive Channel Integration: Freshworks solutions facilitate integration across multiple channels like email, telephone, chat, and social media.
User-Friendly Interface: Freshworks products have intuitive user interfaces that are easy to navigate and manage.
Quick Deployment: Customers find it easy to implement and deploy Freshdesk Contact Center, allowing quick setup and usage.

Complexity for Newcomers: The richness of features and customizations may be overwhelming for new users without sufficient support.
Limited Marketplace Selection: Users note a limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.
Dialing Issues: Some users experience difficulties with dialing clients in Freshcaller, which needs improvement.

User Review

vijeesh n

08/21/23

5 out of 5

"Unveiling Excellence: A Review of Freshworks Solutions"

What do you like best about Freshworks? Unified Platform: Freshworks offers a suite of customer engagement tools, including customer support, ...

Ted K

07/22/23

5 out of 5

"Outstanding VOIP service"

What do you like best about Freshdesk Contact Center? It is simple and easy to use. You can use it on any PC or mobile device. It is cheaper than ...

Yuri A

07/21/23

5 out of 5

"Very Good Product"

What do you like best about Freshdesk Contact Center? The app is extremely easy to use and very user friendly. I like the country switching when ...

Cristian B

07/06/23

5 out of 5

"Great software! Prompt support!"

What do you like best about Freshworks Customer Service Suite? It solves most of our channel integration issues. We integrate at the moment: email, ...

View all Reviews

Freshdesk Contact Center (Formerly Freshcaller) Customers

Travix

Blys

Pirate Studios

NJC

Freshdesk Contact Center (Formerly Freshcaller) Integrations

4.6

4.4

Freshdesk Contact Center (Formerly Freshcaller) Support

Contact

+1 650 513 0514

Customer Service

24/7 (Live rep)

Business Hours

Online

Location

San Mateo, California

Reach out to Freshdesk Contact Center (Formerly Freshcaller) Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Freshdesk Contact Center (Formerly Freshcaller) is a Call Center Software. Freshdesk Contact Center (Formerly Freshcaller) offers Outbound Call Center, Inbound Call Center, Concurrency Support, Queue Management (Calls), IVR Support and many more functionalities.

Some top alternatives to Freshdesk Contact Center (Formerly Freshcaller) includes Nextiva, Freshsales, Zendesk Talk, TalkDesk and LeadDesk.

Yes, Freshdesk Contact Center (Formerly Freshcaller) provides API.

Yes, Freshdesk Contact Center (Formerly Freshcaller) provides mobile app.

Freshdesk Contact Center (Formerly Freshcaller) is located in San Mateo, California

Freshdesk Contact Center (Formerly Freshcaller) offers Free Trial, Freemium, Subscription pricing models

Yes, Freshdesk Contact Center (Formerly Freshcaller) can integrate with Freshsales, Freshservice

The starting price of Freshdesk Contact Center (Formerly Freshcaller) is $15/User/Month when Billed Yearly

Researched by Rajat Gupta