Compare Freshdesk Contact Center (Formerly Freshcaller) vs TalkDesk vs Nextiva

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Freshdesk Contact Center (Formerly Freshcaller) (170) Get Quote Get Quote	TalkDesk (2962) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Freshdesk Contact Center is the ideal call center application for startups, enabling effortless customer service and sales. This cloud-based solution can be easily operational with no more ... Read More	Talkdesk is the call center software that empowers businesses with a complete set of tools to self-manage their customer support and sales. They provide a smart, simple and affordable ... Read More
Entry Level Pricing	Starts from $15 , Billed Yearly	Starts from $85 , monthly
Free Trial Availability	Free Trial available	No free trial
Spotsaas Score	9.1/10	9.8/10
User Ratings	4 (13)	4.4 (3656)
	Get Quote	Get Quote

Software Demo

Demo	View demo	View demo

Features

Total Features	7 Features	10 Features
Unique Features
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Pricing

Pricing Option
Starting From	$15 , Billed Yearly	$85 , monthly
Pricing Plans	Sprout Get Started Buy Local Numbers Buy Toll-free Numbers Inbound Caller ID Show more + Blossom Get Started Includes features of Sprout Plan, plus Number Porting Basic Call Queues Show more + Garden Get Started Includes features of Blossom plan, plus IVR (Phone Trees) Call Monitoring Show more + Browse all pricing plans	CX Cloud Professional $85 /user/month Get Started Cx Cloud Essentials $85 /user/month Get Started CX Cloud Elevate $115 /user/month Get Started Browse all pricing plans
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Individuals Large Enterprises Medium Business Small Business Freelancers	Individuals Large Enterprises Medium Business Small Business Freelancers
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

User Reviews

User Ratings	4 (based on 13 reviews)	4.4 (based on 3656 reviews)
Rating Distribution	Excellent 88 Very Good 66 Good 12 Poor 4 Terible 0	Excellent 2055 Very Good 718 Good 137 Poor 20 Terible 32
Expert's Review generated by AI	Freshworks offers a suite of customer engagement tools that are greatly appreciated by users for their seamless integration and unified platform, which simplifies workflows and enhances ...Read more	Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off ...Read more
Pros and Cons	Unified Platform: Freshworks offers a suite of customer engagement tools, all integrated into a single platform, streamlining workflows. Easy to Use: Users appreciate the simplicity and user-friendliness of Freshworks products, making it accessible for various tasks. Comprehensive Channel Integration: Freshworks solutions facilitate integration across multiple channels like email, telephone, chat, and social media. User-Friendly Interface: Freshworks products have intuitive user interfaces that are easy to navigate and manage. Quick Deployment: Customers find it easy to implement and deploy Freshdesk Contact Center, allowing quick setup and usage. Complexity for Newcomers: The richness of features and customizations may be overwhelming for new users without sufficient support. Limited Marketplace Selection: Users note a limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities. Dialing Issues: Some users experience difficulties with dialing clients in Freshcaller, which needs improvement.	Streamlined service delivery and improved customer experience by providing crucial context details instantly. User-friendly interface with easy access and customization in reporting. Quick and responsive technical support. Effective monitoring of team performance and call metrics. Easy integration with CRM systems for seamless operations. Newcomers may find the rich features overwhelming without proper guidance. Limited advanced functionality due to a restricted selection in the Marketplace. Some users experienced occasional glitches and complexity in usage.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	Freshsales 4.6 (1395 reviews) Freshservice 4.4 (1491 reviews) Freshdesk 4 (5374 reviews)	Salesforce 4.3 (31400 reviews) Slack 4.5 (35011 reviews) LiveChat 4.4 (2017 reviews)

Customers

Customers	Travix Blys Pirate Studios	IBM Peloton Stitch Fix

Media and Screenshots

Screenshots	7 Screenshots	5 Screenshots
Videos	3 Videos	3 Videos

Alternatives

Alternatives	Nextiva 4.4 Freshsales 4.6 Zendesk Talk 4.3	Nextiva 4.4 Zendesk Talk 4.3 HoduCC 3.8

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Freshdesk Contact Center (Formerly Freshcaller) offers Free Trial, but TalkDesk does not.

Freshdesk Contact Center (Formerly Freshcaller) is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

TalkDesk is designed for Large Enterprises, Medium Business and Small Business.

Pricing for Freshdesk Contact Center (Formerly Freshcaller) Starts at $15/User/Month when Billed Yearly whereas for TalkDesk Starts at $85/user/month when monthly.

Some top alternatives to Freshdesk Contact Center (Formerly Freshcaller) includes Nextiva, Freshsales, Zendesk Talk, TalkDesk, Call Center Studio, Freshdesk, ClickDesk, Desky, Aircall and LeadDesk.

Some top alternatives to TalkDesk includes Nextiva, Zendesk Talk, HoduCC, Call Center Studio, ClickDesk, Aircall, Dialpad Contact Center, VoxDesk, LeadDesk and Freshdesk Contact Center (Formerly Freshcaller).

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Freshdesk Contact Center (Formerly Freshcaller) vs TalkDesk vs Nextiva

Freshdesk Contact Center (Formerly Freshcaller)

TalkDesk

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure