TalkDesk Reviews in February 2025: User Ratings, Pros & Cons

"Talkdesk - From an IT Support Engineer's perspective"

What do you like best about Talkdesk? Almost completely hands-off after the user's profile is configured What do you dislike about Talkdesk?

"We are coming up to our 4 year anniversary using Talkdesk, we are very happy with the performance!"

What do you like best about Talkdesk? Year by year they are improving the visual space and making incoming and outgoing calls easier to follow. I also have high hopes for the reporting impovements they made over this last year.

"Streamline with your Business with an Effortless Phone System"

What do you like best about Talkdesk? This aids to provide and deliver better service by giving crucial context details/information about a customer as soon as the call is received. Talkdesk has easy-to-use access to users which helps reduce agents' time to resolution and tailor customers' experience.

"Great tool for small business."

What do you like best about Talkdesk? The dashboard section is very user-friendly. The report section is getting few good updates to customize reports. What do you dislike about Talkdesk?

"Great Experience with Talkdesk"

What do you like best about Talkdesk? As a manager, Talkdesk helps me to easily monitor the progress and effectiveness of our team's calls. The reporting in Talkdesk helps us to identify the average call length, number of dropped calls and better understand the guest journey through our phone system.

"Funcionalidad de Talkdesk"

What do you like best about Talkdesk? Como en el rol de mi equipo se usa diariamente, como TL puedo realizar integracion con nuestro crm, se puede realizar el seguimiento facilmente de las llamadas realizadas por cada agente e incluso revisar su tiempo al aire, poder escuhar posteriormente la grabacion de las llamadas para efectos de auditoria.

"Review on Talkdesk:- One of the best solution for Support team function."

What do you like best about Talkdesk? Talkdesk is a very easy & good interface to coordinate with team members and customers. The call quality is very good. Easy to call any number around the world. Easy functions & good graphical user interface. Very easy to operate. One thing to appreciate is that quick & prompt technical support.

"Great teamwork"

What do you like best about Talkdesk? The staff and team at talkdesk are amazing to work with. They are super responsive and quick to resolve issues. What do you dislike about Talkdesk?

"I have incurred challenges with our transition to TalkDesk but they are willing to listen"

What do you like best about Talkdesk? TalkDesk offers a state of the art incoming and outgoing phone channel experience. Calls route correctly and can be dispostioned with little effort. Reporting for queue calls is accurate and detailed.

"Better than other services, with room for improvement"

What do you like best about Talkdesk? I personally really like how visually pleasing the interface is along with the intuitive nature. The integration with Salesforce worked fairly well