Freshdesk Contact Center (Formerly Freshcaller) Reviews in January 2025: User Ratings, Pros & Cons

"Unveiling Excellence: A Review of Freshworks Solutions"

What do you like best about Freshworks? Unified Platform: Freshworks offers a suite of customer engagement tools, including customer support, marketing, sales, and more, all integrated into a single platform. This unified approach streamlines workflows and eliminates the need for multiple disjointed tools.

"Outstanding VOIP service"

What do you like best about Freshdesk Contact Center? It is simple and easy to use. You can use it on any PC or mobile device. It is cheaper than other providers and there is virtually no downtime. The quality of the calls is outstanding.

"Very Good Product"

What do you like best about Freshdesk Contact Center? The app is extremely easy to use and very user friendly. I like the country switching when dialing different country numbers.

"Great software! Prompt support!"

What do you like best about Freshworks Customer Service Suite? It solves most of our channel integration issues. We integrate at the moment: email, telephone, chat from website and whatsapp. We even managed to integrate a local telephone provider for lower phone rates.

"Easy to use CRM"

What do you like best about Freshworks? Easy use interface. Can be incorporated with social media app in ease. option to convert calls, messages and comments from social media into tickets. Pre-configured analytics report, which are customisable as per requirment. Different levels access can be assigned as per job role. Detailed report genaration also report can be cutomised as per requirment

"Great tool for Calling and emailing customers"

What do you like best about Freshdesk Contact Center? It helps to manage customer interactions including phone, email, and chat, which is easy to use at the same time. It has an intuitive user interface and is easy to navigate and use.

"Freshdesk Omnichannel expert"

What do you like best about Freshworks Customer Service Suite? Unified Customer Experience: Freshdesk Omnichannel allows businesses to manage customer interactions across multiple channels from a single platform, providing a unified experience for both customers and support agents.

"freshworks useful"

What do you like best about Freshworks? All products of freshworks are loved by our employees. What do you dislike about Freshworks?

"Freshdesk Contact Center"

What do you like best about Freshdesk Contact Center? It is a good thing to call all countries, and it works for me most of the time, it is a very useful and very nice application to get numbers from another country without too much hassle and keep their call logs.

"Freshdesk Omnichannel"

What do you like best about Freshworks Customer Service Suite? Freshdesk Omnichannel ticket management helps to keep track of a lot of things such as sla times, it's very nice that they report against me, I like it. this is amazing.