Freshdesk Contact Center (Formerly Freshcaller)

"Unveiling Excellence: A Review of Freshworks Solutions"

What do you like best about Freshworks? Unified Platform: Freshworks offers a suite of customer engagement tools, including customer support, marketing, sales, and more, all integrated into a single platform. This unified approach streamlines workflows and eliminates the need for multiple disjointed tools.

"Outstanding VOIP service"

What do you like best about Freshdesk Contact Center? It is simple and easy to use. You can use it on any PC or mobile device. It is cheaper than other providers and there is virtually no downtime. The quality of the calls is outstanding.

"Very Good Product"

What do you like best about Freshdesk Contact Center? The app is extremely easy to use and very user friendly. I like the country switching when dialing different country numbers.

"Great software! Prompt support!"

What do you like best about Freshworks Customer Service Suite? It solves most of our channel integration issues. We integrate at the moment: email, telephone, chat from website and whatsapp. We even managed to integrate a local telephone provider for lower phone rates.

"Freshdesk Omnichannel expert"

What do you like best about Freshworks Customer Service Suite? Unified Customer Experience: Freshdesk Omnichannel allows businesses to manage customer interactions across multiple channels from a single platform, providing a unified experience for both customers and support agents.

"freshworks useful"

What do you like best about Freshworks? All products of freshworks are loved by our employees. What do you dislike about Freshworks?

"How Freshdesk Omnichannel will make your life easier."

What do you like best about Freshworks Customer Service Suite? What I like the best about this product is the user interface and ease of access in terms of setting up and managing concerns inside the platform.

"Great Service"

What do you like best about Freshdesk Contact Center? We recently switched from Line2 to Freshdesk Contact Center and Im really glad we did. You basically can create a call center between your different employees, great for working from home. Connection was a big improvement from Line2 as well.

Sales CRMs should have this solution

PROS: Freshcaller is integrated with Freshsales CRM to help streamline our sales process. Both making and receiving calls are made even simpler as well. All call history is automatically logged with the customer/lead records. It even comes with an app that allows our remote sales staff to make and receive calls on the go CONS: I don’t like that inbound calls do not automatically provide the record related to leads. But once the call is completed, the notes automatically added to the ...

Sales CRMs should have this solution

PROS: Freshcaller is integrated with Freshsales CRM to help streamline our sales process. Both making and receiving calls are made even simpler as well. All call history is automatically logged with the customer/lead records. It even comes with an app that allows our remote sales staff to make and receive calls on the go