Compare Freshdesk Contact Center (Formerly Freshcaller) vs Freshsales vs Pipedrive vs HubSpot CRM

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Freshdesk Contact Center (Formerly Freshcaller) (170) Get Quote Get Quote	Freshsales (533) Visit website Visit Website *sponsored

Overview
Affiliate Disclosure

Description	Freshdesk Contact Center is the ideal call center application for startups, enabling effortless customer service and sales. This cloud-based solution can be easily operational with no more ... Read More	Freshsales is a complete Sales & CRM solution that will help you make your sales team much more productive by getting rid of their chronic information overload and improve hiring with an ... Read More
Entry Level Pricing	Starts from $15 , Billed Yearly	Starts from $9 , yearly
Free Trial Availability	Free Trial available	Get Free Trial
Spotsaas Score	9.1/10	9.3/10
User Ratings	4 (13)	4.6 (1395)
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Software Demo

Demo	View demo	View demo

Features

Total Features	7 Features	10 Features
Unique Features
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Pricing

Pricing Option
Starting From	$15 , Billed Yearly	$9 , yearly
Pricing Pans	Sprout Get Started Buy Local Numbers Buy Toll-free Numbers Inbound Caller ID Show more + Blossom Get Started Includes features of Sprout Plan, plus Number Porting Basic Call Queues Show more + Garden Get Started Includes features of Blossom plan, plus IVR (Phone Trees) Call Monitoring Show more + Browse all pricing plans	Growth $11 /user/month Get Started Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels Kanban View for Contacts, Accounts, and Deals Contact Lifecycle Stages Show more + Pro $39 /user/month Get Started Ideal for growing & mid-sized businesses requiring advanced capabilities and AI assistance Everything in Growth, plus Contact Scoring by Freddy AI Show more + Enterprise $71 /user/month Get Started Designed for mid to large-sized businesses needing advanced customization and governance capabilities Everything in Pro, plus Field-level Permissions Show more +
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
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User Reviews

User Ratings	4 (based on 13 reviews)	4.6 (based on 1395 reviews)
Rating Distribution	Excellent 88 Very Good 66 Good 12 Poor 4 Terible 0	Excellent 447 Very Good 73 Good 6 Poor 2 Terible 5
Expert's Review generated by AI	Freshworks offers a suite of customer engagement tools that are greatly appreciated by users for their seamless integration and unified platform, which simplifies workflows and enhances ...Read more	Freshsales has established itself as a robust, user-friendly CRM platform that is particularly well-suited for businesses of all sizes, offering a strong blend of features without breaking the ...Read more
Pros and Cons	Unified Platform: Freshworks offers a suite of customer engagement tools, all integrated into a single platform, streamlining workflows. Easy to Use: Users appreciate the simplicity and user-friendliness of Freshworks products, making it accessible for various tasks. Comprehensive Channel Integration: Freshworks solutions facilitate integration across multiple channels like email, telephone, chat, and social media. User-Friendly Interface: Freshworks products have intuitive user interfaces that are easy to navigate and manage. Quick Deployment: Customers find it easy to implement and deploy Freshdesk Contact Center, allowing quick setup and usage. Complexity for Newcomers: The richness of features and customizations may be overwhelming for new users without sufficient support. Limited Marketplace Selection: Users note a limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities. Dialing Issues: Some users experience difficulties with dialing clients in Freshcaller, which needs improvement.	Excellent customer support, quick responsiveness, and dedicated onboarding assistance. Centralized CRM platform that organizes customer data and interactions, enhancing efficiency. Intuitive and user-friendly interface, suitable for users with varying technical expertise. Highly customizable features and automation options that streamline workflows. Effective sales pipeline management, deal tracking, and task organization for better productivity. Occasional system lags, slowdowns, and delays in report generation or real-time data updates. Limited features in certain areas, such as web form automation and graphical reports. Some complexity for new users due to the richness of features, requiring training and setup.
Positive Reviews	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	Freshsales 4.6 (1395 reviews) Freshservice 4.4 (1491 reviews) Freshdesk 4 (5374 reviews)	Quickbooks 4.4 (27182 reviews) Xero 4.2 (5582 reviews) Zoom 3.7 (69243 reviews)

Customers

Customers	Travix Blys Pirate Studios	Dunzo Dyson Grabyo

Media and Screenshots

Screenshots	7 Screenshots	35 Screenshots
Videos	3 Videos	3 Videos

Alternatives

Alternatives	Nextiva 4.4 Freshsales 4.6 Zendesk Talk 4.3	Pipedrive 4.5 HubSpot CRM 4.2 ClickUp 4.4

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Freshdesk Contact Center (Formerly Freshcaller) and Freshsales offer a Free Trial.

Freshdesk Contact Center (Formerly Freshcaller) is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

Freshsales is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

Pricing for Freshdesk Contact Center (Formerly Freshcaller) Starts at $15/User/Month when Billed Yearly whereas for Freshsales Starts at $9/user/month when yearly.

Some top alternatives to Freshdesk Contact Center (Formerly Freshcaller) includes Nextiva, Freshsales, Zendesk Talk, TalkDesk, Call Center Studio, Freshdesk, ClickDesk, Desky, Aircall and LeadDesk.

Some top alternatives to Freshsales includes Pipedrive, HubSpot CRM, ClickUp, Salesflare, Close, Vendasta, Keap, Salesforce, Freshworks 360, Nutshell, SalesCRM, Zoho CRM Plus, webCRM, Salesforce Sales Cloud and Pipeline CRM.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Freshdesk Contact Center (Formerly Freshcaller) vs Freshsales vs Pipedrive vs HubSpot CRM

Freshdesk Contact Center (Formerly Freshcaller)

Freshsales

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure