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9.8

Spot Score

Zoom - Video Conferencing Software

Zoom Reviews in April 2025: User Ratings, Pros & Cons

Connect, collaborate, and conquer from anywhere.

3.7

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Starts from $12.49/Month when Billed Yearly, also offers free forever plan

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Zoom Reviews & Ratings

3.7

Very Good

Based on 69243 ratings & 6134 reviews

Rating Distribution

Excellent

(4610)

Very Good

(1000)

Good

(154)

Poor

(56)

Terible

(314)

Expert's Review generated by AI

Zoom has proven to be a versatile and reliable platform for virtual meetings, with a multitude of users praising its user-friendly interface and top-notch video and audio quality. The ability to easily add participants and share screens has been highlighted as a major strength, ensuring smooth communication and collaboration even in large groups. Additionally, ...Read more

Zoom pros and cons

  • High-quality audio and video for virtual meetings, especially with large groups.

  • Excellent customer service with patient and supportive representatives.

  • Easy screen sharing and whiteboard features for enhanced collaboration.

  • Intuitive interface and user-friendly experience for both organizers and participants.

  • Limited marketplace selection for additional apps and connectors, restricting advanced functionality customization.

  • Newcomers might find the richness of features and customizations overwhelming without adequate support.

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Showing 1-10 out of 6134

RG

Rikke Godthjælp

11/05/24

5 out of 5

I had an outstanding experience with…

I had an outstanding experience with Zoom’s support team! The representative I wrote with was incredibly patient and took the time to fully understand my issue. They walked me through every step with such clarity and professionalism, making sure I felt supported and informed the whole way. I’m truly grateful for their dedication and helpfulness. Huge thanks to the Zoom support team for turning what could have been a stressful situation into such a positive one!

E

Ella

10/04/24

5 out of 5

Really great for virtual meetings

Really great for virtual meetings! Clear video and audio quality even with large groups. Whiteboard and screen sharing features are the best compared to other platforms!

MD

Mrs Deighton

10/01/24

5 out of 5

Two lads AKEEL and RONDAL came to put…

Two lads AKEEL and RONDAL came to put internet in at 18 st Oswalds close YO7 1JX both were so helpful and explained everything to us really got on with the work .

KF

Kieran Flintoft

08/09/24

5 out of 5

Today I had Akeel to install my zoom…

Today I had Akeel to install my zoom line , o keel was friendly very tidy and polite. He set up the line and showed me how to link to my new fibre band. Would recommend him to any one. S F Northallerton

SM

SIMON MCVEIGH

04/19/24

5 out of 5

Strong customer service

At first, I was kind of annoyed, as I realised I'd been put on the wrong tariff (I only zoom my daughter at Harvard once a week, as a rule). But when I complained, the support person at ZOOM instantly agreed that I should be on the free tariff, and immediately refunded my £155. So I thought she deserved a thumbs-up!!!

WU

Website User

03/16/24

5 out of 5

Sonny and Kadil installed zoom today…

Sonny and Kadil installed zoom today for us in Sandbach, smooth installation, explained everything to us, friendly, a joy

KM

kibaiya Maina

03/11/24

5 out of 5

Digital Signage

Ease of usability and implementation. Quality UC and UCaaS channels. Robust file sharing and conversation recording.

GA

G. Allen Hall

03/03/24

5 out of 5

I switched to Google Meet and am truly…

I switched to Google Meet and am truly miss Zoom. Our company is switching back. Your technology is far superior and easier.

AU

Anonymous User

02/20/24

5 out of 5

"A great way to meet and connect with others!"

What do you like best about Zoom? I enjoy the ease of use - both as a meeting organizer but also as a participant. The available features encourage engagement and participation of those attending events/meetings.

JR

Joshua R

02/20/24

5 out of 5

"Zoom is an easy, fast and reliable way to have video meetings"

What do you like best about Zoom? Zoom makes it incredibly easy to add people to a call whether scheduled or on the fly. The streaming quality within Zoom is also very high, so you never have to worry about lagging meetings or low-quality video recordings.