Xero Reviews in February 2025: User Ratings, Pros & Cons

Aminah was incredibly patient, pragmatic and knowledgeable from the start

Date of experience: June 22, 2024

Support to do a UPR

Mariah and Cailtin were so supportive and helpful and patient whilst I tried to submit an UPR to. Correct an earlier error in FY 2023

Sophie was great

Sophie was great, very knowledgeable and was able to sort out a quite complex log in issue for me and get me back working again!

Very quick to come back to me

Very quick to come back to me. Thank you

SUPPORT&MATCH is a Community Interest Company

Supportmatch Homeshare is a Community Interest Company that works in the best interests of Communities which includes Key Workers and Older People who need help, Support and companionship at home through Homesharing. Today, Rochelle and Charlotte helped us tremendously to reduce the cost for our XERO Subscription which in turn is fed back into the community to help those who are struggling financially to make ends meet. We thank Rochelle and Charlotte for stepping to help us in this way ...

Always helpful and friendly

Always helpful and friendly. Very efficient and solve my issue promptly.

Jacqui was amazing helped me sort out…

Jacqui was amazing helped me sort out everything

Quick response and fix

Quick response to a support request and a knowledgeable technician who identified the issue quickly. Thank you.

Excellent experience

Excellent experience, Very fast response to query and issue resolved straight away

Nabeel in Customer Support was amazing

I'm new to Xero (previous Quickbooks user) and was having issues matching my payroll transaction to the automatically created bill. Nabeel was incredibly kind and helpful and I understand the process so much better now. 10/10 support from Nabeel!