- Outbound Call Center
- Inbound Call Center
- Live Chat
- Queue Management (Calls)
- IVR Support
Never miss a call, no matter where you are
(28 ratings)
Starts from $6.25/User/Month when Billed Yearly
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eVoice is an automated call center application that uses a Salesforce.com platform to organize, streamline, and automate all of your telemarketing processes. This software is designed with state-of-the-art technology, flexible plug-and-play features, and customizable action buttons to enhance productivity at ... Read More
An outbound call center is a call center that makes outbound calls to customers. Sales teams typically utilize outbound centers to make cold calls to potential customers. Outbound calls can also be used to survey clients and acquire market data. Outbound call centers have been improving every year and have been increasingly efficient in generating qualified sales leads for businesses. But this does come at a price; of course, calling people is no longer something that’s done solely by humans. The industry has seen the rise of the outbound call center software and today most businesses employ the use of outbound call center software to improve their sales performance.
An inbound call center is a customer support function responsible for answering incoming client phone calls. On the other hand, Outbound call centers make phone calls to customers, whereas contact centers handle customer encounters from various sources, not simply phone calls. Customers contact inbound call centers for various reasons, including placing a purchase, making a complaint, asking a question, or canceling a flight ticket. It is the call center's obligation to respond swiftly and deliver a professional and knowledgeable experience. The ability to provide a high-quality customer experience largely depends on the quality of inbound call center personnel. For customers, the agent is the company's voice.
Live chat is a tool that allows employees to communicate with website users or with one another in real-time. It might be text, voice, or video-based chat that team members utilize to communicate with one another and discuss or resolve any issues that have arisen. Customer service Customers can also use live chat to communicate with customer service representatives without calling them directly. For example, users can send a message in a chat box instead of waiting for an email response, and then wait for a live chat response from an agent. Live chat might be misleading because there is usually a three-minute or more wait time despite its name.
Queue time refers to when something is ready to be worked on but is waiting for someone to do so. These backlogs and delays accumulate throughout the entire system of activities and resources, from the beginning to the completion of a project, and cause our projects to take significantly longer. Queue Management (Calls) ensures shorter wait times. Fewer missed calls, more efficient workload distribution among agents, and a better customer experience when done correctly. It's crucial to have a robust call queue management system. As a result, customers' call wait or hold times are reduced and managed.
IVR stands for interactive voice response. It is a technology that allows humans to communicate with a computer-controlled phone system by using speech and DTMF tones entered via a keypad. For example, in telecommunications, IVR allows users to speak with a company's host system via a telephone keypad or speech recognition and then inquire about services using the IVR dialogue. To further direct customers on how to proceed, IVR systems can answer with pre-recorded or dynamically created voice. Because IVR systems are more sophisticated than many predicted dialer systems, they are sized to handle enormous call volumes and can also be used for outbound dialing.
The process of recording incoming and outgoing calls into a call center is known as automatic call recording. Marketing Automation Software with an automatic call recording feature records each call and saves the file in the system. This gives users the option to evaluate and analyze calls as needed in order to improve the call center's performance and operations. Call recording is a common practice in many firms, and it's even mandatory in some. Financial firms, for example, are required to preserve a record of all transactions, including telephone talks with consumers. Other businesses want to record phone calls in order to verify purchases, resolve claims, and obtain express authorization for a transaction.
The process of listening in on employee calls to improve communication and customer service is known as call monitoring. It's most typically utilized in customer service situations to help reduce total agent training time and provide a consistent, high-quality support experience. Call monitoring can help any department in your company that interacts with clients and consumers regularly. You'll be able to assist your business run more smoothly and speed up the training process for any new staff if you have a good management team analyzing calls in real-time. Calls can be recorded for later retrieval or done in real-time with or without the agent's awareness.
Starts from $6.25 when Billed Yearly
Monthly plans
Show all features
eVoice Lite
$7.50
2 users
350 minutes per month
6 toll-free or local numbers
Unlimited extensions
eVoice Unlimited
$19.50
4 users
Unlimited minutes
12 toll-free or local numbers
Unlimited extensions
Inbound online faxing
eVoice Unlimited Plus
$19
6 users
Unlimited minutes
18 toll-free or local numbers
unlimited extensions
inbound online faxing
eVoice Unlimited Pro
$18
10 users
Unlimited minutes
30 toll-free or local numbers
unlimited extensions
inbound online faxing
Yearly plans
Show all features
eVoice Lite
$6.25
/User/Month
2 users
350 minutes per month
6 toll-free or local numbers
Unlimited extensions
eVoice Unlimited
$16.25
/User/Month
4 users
Unlimited minutes
12 toll-free or local numbers
Unlimited extensions
Inbound online faxing
eVoice Unlimited Plus
$15.83
/User/Month
6 users
Unlimited minutes
18 toll-free or local numbers
unlimited extensions
inbound online faxing
eVoice Unlimited Pro
$15
/User/Month
10 users
Unlimited minutes
30 toll-free or local numbers
unlimited extensions
inbound online faxing
eVoice Lite
$7.50
2 users
350 minutes per month
6 toll-free or local numbers
Unlimited extensions
eVoice Unlimited
$19.50
4 users
Unlimited minutes
12 toll-free or local numbers
Unlimited extensions
Inbound online faxing
eVoice Unlimited Plus
$19
6 users
Unlimited minutes
18 toll-free or local numbers
unlimited extensions
inbound online faxing
eVoice Unlimited Pro
$18
10 users
Unlimited minutes
30 toll-free or local numbers
unlimited extensions
inbound online faxing
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Disclaimer: Pricing information for eVoice is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .
Contact
(877) 581-5789
Customer Service
24/7 (Live rep)
Online
Location
Los Angeles, California
eVoice is an automated call center application that uses a Salesforce.com platform to organize, streamline, and automate all of your telemarketing processes. This software is designed with state-of-the-art technology, flexible plug-and-play features, and customizable action buttons to enhance productivity at your contact center.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Researched by Rajat Gupta