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Compare eVoice vs Nextiva

Overview

Description

eVoice is an automated call center application that uses a Salesforce.com platform to organize, streamline, and automate all of your telemarketing processes. This software is designed with ... Read More

NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous ... Read More

Entry Level Pricing
  • Starts from $6.25 , Billed Yearly
  • Starts from $18.95 , Billed Yearly
Free Trial Availability
Spotsaas Score

9.0/10

9.6/10

User Ratings

3.2

(28)
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Software Demo

Demo

View demo

View demo

Features

Total Features

7 Features

8 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $6.25 , Billed Yearly
          • $18.95 , Billed Yearly
          Pricing Pans
          • eVoice Lite

            • 2 users

            • 350 minutes per month

            • 6 toll-free or local numbers

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          • eVoice Unlimited

            • 4 users

            • Unlimited minutes

            • 12 toll-free or local numbers

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          • eVoice Unlimited Plus

            • 6 users

            • Unlimited minutes

            • 18 toll-free or local numbers

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          • Browse all pricing plans
          • Essential (Business communication)

            • 7-Day Free Trial right arrow icon

            • Unlimited voice & video calling

            • Auto-attendant & toll free numbers

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          • Professional (Business Communication)

            • Everything in Essential, Plus

            • Unlimited conference calls, 40 participants

            • Unlimited video conferencing, up to 250 participants

            Show more +

          • Enterprise (Business Communication)

            • Get a Demo right arrow icon

            • Everything in Professional, Plus

            • Unlimited participants on voice & video conferencing

            Show more +

          • Browse all pricing plans
          Pricing Pageevoice pricingnextiva pricing

          Other Details

          Organization Types supported
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Not Available
          • Not Available
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          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          28

          Very Good

          2

          Good

          0

          Poor

          0

          Terible

          5

          Excellent

          5081

          Very Good

          612

          Good

          151

          Poor

          70

          Terible

          341

          Expert's Review generated by AI

          eVoice presents a valuable solution for businesses seeking a streamlined communication system. Users have praised its mobile app for offering convenience and ease of use, particularly beneficial ...Read more

          Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a ...Read more

          Pros and Cons
          • Seamless mobile app experience for remote work and client communication.

          • Cost-effective solution that saves money on repairs, extra wiring, and long-distance calls.

          • Excellent customer service with patient and professional representatives like Gerome, Fiona, and Jeff.

          • Effective features like auto attendant and call routing for better call management.

          • Outdated recording process for messages, requiring more steps than necessary.

          • Pricing can become costly with unexpected charges and lack of transparency in billing.

          • Limited customization options may be overwhelming for some users.

          • Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.

          • Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.

          • Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.

          • Smooth setup process and fast resolution of issues, enhancing user experience.

          • Helpful and attentive representatives like Ed G and Fernanda who provide great assistance.

          • Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.

          • Instances of long hold times and being transferred multiple times, affecting the overall support experience.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Negative Reviews

          No reviews available for the product

          No reviews available for the product

          Integrations

          Integration with other apps

          No Integration information available.

          No Integration information available.

          Customers

          Customers
          Forbes

          Forbes

          Inc

          Inc

          PC

          PC

          No Customers information available.

          Media and Screenshots

          Screenshots
          Reporting

          1 Screenshots

          screenshots

          6 Screenshots

          Videos
          video-0

          4 Videos

          video-0

          2 Videos

          Alternatives

          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both eVoice and Nextiva offer a Free Trial.

          eVoice is designed for Individuals, Large Enterprises, Medium Business and Small Business.

          Nextiva is designed for Large Enterprises, Medium Business and Small Business.

          Pricing for eVoice Starts at $6.25/User/Month when Billed Yearly whereas for Nextiva Starts at $18.95/User/Month when Billed Yearly.

          Some top alternatives to eVoice includes Nextiva, CallHippo, CloudTalk, Call Center Studio, RingCentral Office, Grasshopper, TeleCapture, RingCentral Contact Center, VoxDesk, CallMatrix and MyOperator.

          Some top alternatives to Nextiva includes uContact, Call Center Studio, Grasshopper, Dialpad Contact Center, Vonage Contact Center, RingCentral Contact Center, ipSCAPE and OmniOMS Customer Communication Management Suite.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].