Nextiva Reviews in January 2025: User Ratings, Pros & Cons

Our company has had Nextiva for 6 months and we have not had any dropped calls, no audio issues, no outages, and the transition from our landline service to their VOIP service was easy and stress free. No complaints about Nextiva. They do an awesome job!

Very reliable! And the customer support is fantastic. I have only called in a couple times, however, each time the support rep has been very polite, patient, and answered all of my questions instead of being passed around to different representatives. Any time we have needed to upgrade or add something to our plan, it has always been a simple and efficient process. Not too many cons!

Carlos was helpful and also called me…

Carlos was helpful and also called me back after a dropped call. big points!

Leo was exceptional

Whille our experience wiht Nextiva was terrible, Leo was exceptional in his help at the end as closed out our account.

Great service and walkthrough on…

Great service and walkthrough on establishing the services

Found a way to help me even when…

Found a way to help me even when systems were providing a roadblock. Much appreciated!

Ed J case 03812285

Ed J case 03812285 The representative was great and professional and helped me to resolve the issue.

Nick @ CR and this case number 03904928…

Nick @ CR and this case number 03904928, Nick called me and was able to quickly resolve my issue after I got the run around from two other representatives.

So far the experience has been great

So far the experience has been great. Set up was easy enough, we aren't done yet as we are waiting on our desk phones to arrive. I think we made a great move away from comcast/at&t.

Carlos was great

Carlos was great! Easy to talk to and understood my concerns.