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9.6

Spot Score

Nextiva - Call Center Software

Nextiva Reviews in February 2025: User Ratings, Pros & Cons

Empowering businesses through advanced communication solutions.

4.4

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Starts from $18.95/User/Month when Billed Yearly

Nextiva Reviews & Ratings

4.4

Very Good

Based on 1473 ratings & 6255 reviews

Rating Distribution

Excellent

(5081)

Very Good

(612)

Good

(151)

Poor

(70)

Terible

(341)

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Showing 1-10 out of 6255

GH

Glen Hughes

11/12/24

5 out of 5

Our company has had Nextiva for 6 months and we have not had any dropped calls, no audio issues, no outages, and the transition from our landline service to their VOIP service was easy and stress free. No complaints about Nextiva. They do an awesome job!

GB

Grady Barrett

11/12/24

5 out of 5

Very reliable! And the customer support is fantastic. I have only called in a couple times, however, each time the support rep has been very polite, patient, and answered all of my questions instead of being passed around to different representatives. Any time we have needed to upgrade or add something to our plan, it has always been a simple and efficient process. Not too many cons!

GH

Glen Hughes

11/12/24

5 out of 5

Our company has had Nextiva for 6 months and we have not had any dropped calls, no audio issues, no outages, and the transition from our landline service to their VOIP service was easy and stress free. No complaints about Nextiva. They do an awesome job!

GB

Grady Barrett

11/12/24

5 out of 5

Very reliable! And the customer support is fantastic. I have only called in a couple times, however, each time the support rep has been very polite, patient, and answered all of my questions instead of being passed around to different representatives. Any time we have needed to upgrade or add something to our plan, it has always been a simple and efficient process. Not too many cons!

J

Judy

11/11/24

5 out of 5

Nick @ CR and this case number 03904928…

Nick @ CR and this case number 03904928, Nick called me and was able to quickly resolve my issue after I got the run around from two other representatives.

AE

Arsenii Ermolenko

11/11/24

5 out of 5

Ed J case 03812285

Ed J case 03812285 The representative was great and professional and helped me to resolve the issue.

PM

Patrick Malley

11/11/24

5 out of 5

Found a way to help me even when…

Found a way to help me even when systems were providing a roadblock. Much appreciated!

TS

Tamara Stillwell

11/11/24

5 out of 5

So far the experience has been great

So far the experience has been great. Set up was easy enough, we aren't done yet as we are waiting on our desk phones to arrive. I think we made a great move away from comcast/at&t.

C

Christine

11/11/24

5 out of 5

Carlos was great

Carlos was great! Easy to talk to and understood my concerns.

JJ

Jane Johnson

11/11/24

5 out of 5

Great service and walkthrough on…

Great service and walkthrough on establishing the services