Compare uContact vs Nextiva

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	uContact (29) Get Quote Get Quote	Nextiva (6255) Visit website Visit Website *sponsored

Overview
Affiliate Disclosure

Description	uContact is an advanced call center software solution that includes all the features and modules needed to run a successful call center. The software is designed to assist in contacting, ... Read More	NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous ... Read More
Entry Level Pricing	Starts from $50	Starts from $18.95 , Billed Yearly
Free Trial Availability	No free trial	Get Free Trial
Spotsaas Score	8.8/10	9.6/10
User Ratings	4.9 (29)	4.4 (1473)
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Features

Total Features	10 Features	8 Features
Unique Features
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Pricing

Pricing Option
Starting From	$50	$18.95 , Billed Yearly
Pricing Pans	Not Available	Essential (Business communication) Get Started 7-Day Free Trial right arrow icon Unlimited voice & video calling Auto-attendant & toll free numbers Show more + Professional (Business Communication) Get Started Everything in Essential, Plus Unlimited conference calls, 40 participants Unlimited video conferencing, up to 250 participants Show more + Enterprise (Business Communication) Get Started Get a Demo right arrow icon Everything in Professional, Plus Unlimited participants on voice & video conferencing Show more + Browse all pricing plans
Pricing Page
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Other Details

Organization Types supported	Individuals Large Enterprises Medium Business Small Business Freelancers	Individuals Large Enterprises Medium Business Small Business Freelancers
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Not Available
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User Reviews

User Ratings	4.9 (based on 29 reviews)	4.4 (based on 1473 reviews)
Rating Distribution	Excellent 24 Very Good 5 Good 0 Poor 0 Terible 0	Excellent 5081 Very Good 612 Good 151 Poor 70 Terible 341
Expert's Review generated by AI	uContact has garnered praise for its user-friendly platform and stable performance. Users appreciate the ease of use, quick support, and comprehensive features that cater to call center ...Read more	Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a ...Read more
Pros and Cons	Intuitive and user-friendly platform, suitable for both users and supervisors. Real-time monitoring capabilities for call center operations. Effective in increasing conversion numbers and connecting with leads. Versatile omnichannel communication features. Stable system with high uptime and user-friendly dashboard. Some users may find the platform complex initially without proper training or support. Limited customizations and marketplace options for advanced functionalities.	Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free. Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades. Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul. Smooth setup process and fast resolution of issues, enhancing user experience. Helpful and attentive representatives like Ed G and Fernanda who provide great assistance. Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution. Instances of long hold times and being transferred multiple times, affecting the overall support experience.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	No Integration information available.	No Integration information available.

Customers

Customers	No Customers information available.	No Customers information available.

Media and Screenshots

Screenshots	No screenshots available.	6 Screenshots
Videos	1 Videos	2 Videos

Alternatives

Alternatives	Nextiva 4.4 FIVE CRM TalkDesk 4.4	uContact 4.9 Call Center Studio 4.7 Grasshopper 3.4

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Nextiva offers Free Trial, but uContact does not.

uContact is designed for Large Enterprises, Medium Business and Small Business.

Nextiva is designed for Large Enterprises, Medium Business and Small Business.

Pricing for uContact Starts at $50/User/Month whereas for Nextiva Starts at $18.95/User/Month when Billed Yearly.

Some top alternatives to uContact includes Nextiva, FIVE CRM, TalkDesk, Calabrio One, Call Center Studio, TelebuHub, Vonage Contact Center, RingCentral Contact Center, Focus Contact Center and My Hotline.

Some top alternatives to Nextiva includes uContact, Call Center Studio, Grasshopper, Dialpad Contact Center, Vonage Contact Center, RingCentral Contact Center, ipSCAPE and OmniOMS Customer Communication Management Suite.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare uContact vs Nextiva

uContact

Nextiva

OverviewAffiliate Disclosure

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure