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Compare Nextiva vs Grasshopper

Overview

Description

NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous ... Read More

the Grasshopper device provides ultra-low cost calling and advanced functionality. It features a small clamshell design with custom lights that let user know when they have received a ... Read More

Entry Level Pricing
  • Starts from $18.95 , Billed Yearly
  • Not Available
Free Trial Availability
  • No free trial
Spotsaas Score

9.6/10

Not Available

User Ratings

Features

Total Features

8 Features

0 Features

Unique Features

    No features

    Pricing

    Pricing Option
        Starting From
        • $18.95 , Billed Yearly
        • Not Available
        Pricing Pans
        • Essential (Business communication)

          • 7-Day Free Trial right arrow icon

          • Unlimited voice & video calling

          • Auto-attendant & toll free numbers

          Show more +

        • Professional (Business Communication)

          • Everything in Essential, Plus

          • Unlimited conference calls, 40 participants

          • Unlimited video conferencing, up to 250 participants

          Show more +

        • Enterprise (Business Communication)

          • Get a Demo right arrow icon

          • Everything in Professional, Plus

          • Unlimited participants on voice & video conferencing

          Show more +

        • Browse all pricing plans
        • Not Available
        Pricing Pagenextiva pricing

        Pricing information not available

        Other Details

        Organization Types supported
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        Platforms Supported
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Not Available
        • Not Available

        User Reviews

        User Ratings
        Rating Distribution

        Excellent

        5081

        Very Good

        612

        Good

        151

        Poor

        70

        Terible

        341

        Excellent

        59

        Very Good

        7

        Good

        0

        Poor

        0

        Terible

        12

        Expert's Review generated by AI

        Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a ...Read more

        Grasshopper is a versatile solution that excels in providing users with the convenience of having a separate work number without the need for an extra phone. Its cost-effectiveness and ease of ...Read more

        Pros and Cons
        • Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.

        • Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.

        • Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.

        • Smooth setup process and fast resolution of issues, enhancing user experience.

        • Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.

        • Instances of long hold times and being transferred multiple times, affecting the overall support experience.

        • Grasshopper allows users to have separate work and personal phone numbers, aiding in organization and professionalism.

        • Cost-effective and easy to use, suitable for small businesses.

        • Reliable call forwarding and voicemail transcription features.

        • Integrates well with other tools like Slack and Hubspot for seamless call management.

        • Issues with call drops in certain service areas.

        • Limited texting capabilities and lack of contacts in the desktop app.

        • Desire for more direct integration with training applications for smoother user access.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Integrations

        Integration with other apps

        No Integration information available.

        No Integration information available.

        Customers

        Customers

        No Customers information available.

        Forbes

        Forbes

        Fox Business

        Fox Business

        Wall Street Journal

        Wall Street Journal

        Media and Screenshots

        Screenshots
        screenshots

        6 Screenshots

        Call forwarding

        1 Screenshots

        Videos
        video-0

        2 Videos

        No videos available.

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        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Nextiva offers Free Trial, but Grasshopper does not.

        Nextiva is designed for Large Enterprises, Medium Business and Small Business.

        Grasshopper is designed for and Small Business.

        The starting price of Nextiva begins at $18.95/User/Month when Billed Yearly, while pricing details for Grasshopper are unavailable.

        Some top alternatives to Nextiva includes uContact, Call Center Studio, Grasshopper, Dialpad Contact Center, Vonage Contact Center, RingCentral Contact Center, ipSCAPE and OmniOMS Customer Communication Management Suite.

        Some top alternatives to Grasshopper includes CloudTalk, Dialpad Talk, VoIPstudio, Vonage Business, Vodia PBX, DYL Business Phone Service, Voxloud, MightyCall, Continent Telecom IP PBX, OpenPhone and MyOperator.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].