Compare Exotel vs Nextiva

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Exotel (76) Get Quote Get Quote	Nextiva (6255) Visit website Visit Website *sponsored

Overview
Affiliate Disclosure

Description	ExoTrack is an innovative solution for call centers and contact centers, which aims to improve the way contact center managers highlight the performance of their agents, by delivering ... Read More	NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous ... Read More
Entry Level Pricing	Starts from $1,000	Starts from $18.95 , Billed Yearly
Free Trial Availability	Get Free Trial	Get Free Trial
Spotsaas Score	9.0/10	9.6/10
User Ratings	4.4 (16)	4.4 (1473)
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Software Demo

Demo	View demo	View demo

Features

Total Features	8 Features	8 Features
Unique Features
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Pricing

Pricing Option
Starting From	$1,000	$18.95 , Billed Yearly
Pricing Plans	Not Available	Essential (Business communication) Get Started 7-Day Free Trial right arrow icon Unlimited voice & video calling Auto-attendant & toll free numbers Show more + Professional (Business Communication) Get Started Everything in Essential, Plus Unlimited conference calls, 40 participants Unlimited video conferencing, up to 250 participants Show more + Enterprise (Business Communication) Get Started Get a Demo right arrow icon Everything in Professional, Plus Unlimited participants on voice & video conferencing Show more + Browse all pricing plans
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Individuals Large Enterprises Medium Business Small Business Freelancers	Individuals Large Enterprises Medium Business Small Business Freelancers
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Not Available
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User Reviews

User Ratings	4.4 (based on 16 reviews)	4.4 (based on 1473 reviews)
Rating Distribution	Excellent 49 Very Good 21 Good 5 Poor 0 Terible 1	Excellent 5081 Very Good 612 Good 151 Poor 70 Terible 341
Expert's Review generated by AI	Exotel stands out as a reliable cloud telephone service provider, offering a user-friendly interface and robust features that enhance business communication efficiency. Users appreciate the ease ...Read more	Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a ...Read more
Pros and Cons	User-friendly interface that is easy to navigate and use, catering to both beginners and experienced users. Efficient call management with auto-saving and easy access to call data and recordings. Reliable customer support and prompt responses to queries and issues. Easy integration with CRM solutions, enhancing productivity and tracking capabilities. Seamless API integration for customization and advanced functionalities. Limited app selection in the Marketplace, restricting access to advanced features and connectors. Inadequate post-sale service experience, as reported by some users. Complexity in feature richness and customizations, which may be overwhelming for new users without adequate support.	Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free. Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades. Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul. Smooth setup process and fast resolution of issues, enhancing user experience. Helpful and attentive representatives like Ed G and Fernanda who provide great assistance. Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution. Instances of long hold times and being transferred multiple times, affecting the overall support experience.
Positive Reviews	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	Vtiger 4.3 (705 reviews) Zendesk Talk 4.3 (39 reviews) Freshdesk 4 (5374 reviews)	No Integration information available.

Customers

Customers	OLA BYJU'S Quikr	No Customers information available.

Media and Screenshots

Screenshots	1 Screenshots	6 Screenshots
Videos	4 Videos	2 Videos

Alternatives

Alternatives	Nextiva 4.4 Knowlarity 3.7 CloudTalk 4.4	uContact 4.9 Call Center Studio 4.7 Grasshopper 3.4

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Exotel and Nextiva offer a Free Trial.

Exotel is designed for Large Enterprises, Medium Business and Small Business.

Nextiva is designed for Large Enterprises, Medium Business and Small Business.

Pricing for Exotel Starts at $1,000 whereas for Nextiva Starts at $18.95/User/Month when Billed Yearly.

Some top alternatives to Exotel includes Nextiva, Knowlarity, CloudTalk, Servetel, Call Center Studio, TelebuHub, CallFire, VCC Live, Ozonetel CloudAgent, VoiceIQ and Twilio Flex.

Some top alternatives to Nextiva includes uContact, Call Center Studio, Grasshopper, Dialpad Contact Center, Vonage Contact Center, RingCentral Contact Center, ipSCAPE and OmniOMS Customer Communication Management Suite.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at hello@spotsaas.com.

Compare Exotel vs Nextiva

Exotel

Nextiva

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure