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Compare Exotel vs Ozonetel CloudAgent

Exotel - Call Center Software
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Overview

Description

ExoTrack is an innovative solution for call centers and contact centers, which aims to improve the way contact center managers highlight the performance of their agents, by delivering ... Read More

The cloud-agnostic Ozonetel WBF Contact Center Operations software is the most flexible, resilient and advanced software solution on the market today. It leverages cloud and IT assets while ... Read More

Entry Level Pricing
  • Starts from $1,000
  • Not Available
Free Trial Availability
  • Free Trial available
Spotsaas Score

9.0/10

Not Available

User Ratings

4.4

(16)

4.5

(29)
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Features

Total Features

8 Features

0 Features

Unique Features

    No features

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    Pricing

    Pricing Option
        Starting From
        • $1,000
        • Not Available
        Pricing Pans
        • Not Available
        • Not Available
        Pricing Pageexotel pricing

        Pricing information not available

        Other Details

        Organization Types supported
        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals
        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals
        Platforms Supported
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Mac
        • Installed - Windows
        • Browser Based (Cloud)
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Mac
        • Installed - Windows
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Available
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        User Reviews

        User Ratings

        4.5

        (based on 29 reviews)

        Rating Distribution

        Excellent

        49

        Very Good

        21

        Good

        5

        Poor

        0

        Terible

        1

        Excellent

        0

        Very Good

        0

        Good

        0

        Poor

        0

        Terible

        0

        Expert's Review generated by AI

        Exotel stands out as a reliable cloud telephone service provider, offering a user-friendly interface and robust features that enhance business communication efficiency. Users appreciate the ease ...Read more

        No Expert ai Review available for the product

        Pros and Cons
        • User-friendly interface that is easy to navigate and use, catering to both beginners and experienced users.

        • Efficient call management with auto-saving and easy access to call data and recordings.

        • Reliable customer support and prompt responses to queries and issues.

        • Easy integration with CRM solutions, enhancing productivity and tracking capabilities.

        • Seamless API integration for customization and advanced functionalities.

        • Limited app selection in the Marketplace, restricting access to advanced features and connectors.

        • Inadequate post-sale service experience, as reported by some users.

        • Complexity in feature richness and customizations, which may be overwhelming for new users without adequate support.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Negative Reviews

        No reviews available for the product

        No reviews available for the product

        Customers

        Customers
        OLA

        OLA

        BYJU'S

        BYJU'S

        Quikr

        Quikr

        No Customers information available.

        Media and Screenshots

        Screenshots
        IVR menu

        1 Screenshots

        No screenshots available.

        Videos
        video-0

        4 Videos

        video-0

        2 Videos

        Alternatives

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        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Yes, both Exotel and Ozonetel CloudAgent offer a Free Trial.

        Exotel is designed for Large Enterprises, Medium Business and Small Business.

        Ozonetel CloudAgent is designed for Large Enterprises, Medium Business and Small Business.

        The starting price of Exotel begins at $1,000, while pricing details for Ozonetel CloudAgent are unavailable.

        Some top alternatives to Exotel includes Nextiva, Knowlarity, CloudTalk, Servetel, Call Center Studio, TelebuHub, CallFire, VCC Live, Ozonetel CloudAgent, VoiceIQ and Twilio Flex.

        Some top alternatives to Ozonetel CloudAgent includes HoduCC, Call Center Studio, Aircall, UJET, Dialpad Contact Center, Zultys MXIE, Callision, Vonage Contact Center, RingCentral Contact Center and My Hotline.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].