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Compare Calabrio One vs Truly vs Nextiva

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Truly - Call Center Software
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Overview

Description

The Calabrio One call center software provides a centralized place to manage all your operations, increasing agent effectiveness and efficiency, while reducing operational costs. The open ... Read More

Truly is real-time customer engagement software. Its architecture gives you the speed and capacity to serve thousands of customers, while delivering a consistent, consumer-grade experience. ... Read More

Entry Level Pricing
  • Not Available
  • Starts from $55 , Billed Yearly
Free Trial Availability
  • No free trial
Spotsaas Score

8.5/10

8.9/10

User Ratings
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Software Demo

Demo

Calabrio One has not given any software demo yet

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Truly has not given any software demo yet

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Features

Total Features

6 Features

10 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • Not Available
          • $55 , Billed Yearly
          Pricing Pans
          • Not Available
          • Growth

            • Up to 10 Users

            • CRM Integrations

            • Desktop & Mobile Apps (Mac, Windows, Chrome, iOS, Android)

            Show more +

          • Enterprise

            • International Numbers & Calling

            • Call Transcription

            • Premium Deskphone & Conference Room Integration

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          Pricing Page

          Pricing information not available

          truly pricing

          Other Details

          Organization Types supported
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Not Available
          • Available
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          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          98

          Very Good

          51

          Good

          12

          Poor

          0

          Terible

          2

          Excellent

          114

          Very Good

          26

          Good

          6

          Poor

          4

          Terible

          0

          Expert's Review generated by AI

          Calabrio ONE has truly transformed businesses with its powerful suite of features. Users have reported significant increases in ROI, streamlined scheduling processes, and enhanced decision-making ...Read more

          Truly stands out as a reliable and intuitive tool for call management and integration with CRM systems like Salesforce. Users appreciate its ease of use, seamless integration, and the convenience ...Read more

          Pros and Cons
          • **Automation**: Empowers better business decisions, enhances ROI, and improves employee engagement.

          • **User-Friendly**: Easy to use, simplifies scheduling, provides real-time updates, and helpful notifications.

          • **Data Utilization**: Facilitates recordings, transcriptions, analytics, and trend identification in calls.

          • **Customizability**: Tailors to workforce planning, forecasting, shift changes, and call volume analysis.

          • **Resourceful**: Offers a wealth of resources like webinars, user guides, and discussions for learning and support.

          • **Learning Curve**: Steep for new users, especially when accessing advanced features or customizations.

          • **Complexity**: Some areas, like reporting and data presentation, may lack customization options and may be time-consuming.

          • **Marketplace Limitations**: Restricted variety in additional apps and connectors, limiting advanced functionalities.

          • Reliable metadata flow to CRM, enhancing efficiency.

          • Desktop and mobile app availability for on-the-go usage.

          • Easy dialing feature and user-friendly interface for seamless calls.

          • Strong integration with Salesforce for efficient workflow and tracking.

          • Ability to switch phone numbers easily for different purposes.

          • Intimidating richness of features for new users without adequate support.

          • Limited customization options and marketplace for advanced functionalities.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Integrations

          Integration with other apps

          No Integration information available.

          No Integration information available.

          Customers

          Customers

          No Customers information available.

          Uber

          Uber

          wework

          wework

          Wix

          Wix

          Media and Screenshots

          Screenshots
          screenshots

          10 Screenshots

          No screenshots available.

          Videos

          No videos available.

          No videos available.

          Alternatives

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Truly offers Free Trial, but Calabrio One does not.

          Calabrio One is designed for Medium Business and Small Business.

          Truly is designed for Large Enterprises, Medium Business and Small Business.

          The starting price of Truly begins at $55/User/Month when Billed Yearly, while pricing details for Calabrio One are unavailable.

          Some top alternatives to Calabrio One includes Nextiva, TalkDesk, XCALLY, CallTools, uContact, Call Center Studio, TelebuHub, Truly, RingCentral Contact Center, My Hotline and Mobcall.

          Some top alternatives to Truly includes Nextiva, FIVE CRM, Calabrio One, CallTools, Call Center Studio, TelebuHub, ImagineSales, TeleCapture, Aircall, My Hotline and Tracking Sales Calls.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].