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8.9

Spot Score

Truly - Call Center Software

Truly Reviews in April 2025: User Ratings, Pros & Cons

Engage customers in real-time with Truly.

4.6

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Truly Reviews & Ratings

4.6

Excellent

Based on 104 ratings & 150 reviews

Rating Distribution

Excellent

(114)

Very Good

(26)

Good

(6)

Poor

(4)

Terible

(0)

Expert's Review

Truly stands out as a reliable and intuitive tool for call management and integration with CRM systems like Salesforce. Users appreciate its ease of use, seamless integration, and the convenience of both desktop and mobile apps. The ability to switch phone numbers based on call purposes and the feature to listen to and participate in colleague's calls are ...Read more

Truly pros and cons

  • Reliable metadata flow to CRM, enhancing efficiency.

  • Desktop and mobile app availability for on-the-go usage.

  • Easy dialing feature and user-friendly interface for seamless calls.

  • Strong integration with Salesforce for efficient workflow and tracking.

  • Intimidating richness of features for new users without adequate support.

  • Limited customization options and marketplace for advanced functionalities.

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Showing 1-10 out of 150

AU

Anonymous User

03/14/22

4.5 out of 5

"Intuitive and works every time"

What do you like best about Truly? I love how consistently Truly works and how reliably metadata flows from it to our CRM What do you dislike about Truly?

AU

Anonymous User

02/10/22

4 out of 5

"Truly Phone System Revierw"

What do you like best about Truly? I like that it has both a desktop and mobile app. What do you dislike about Truly?

VJ

Vern J

12/25/21

4 out of 5

"Just ok but works"

What do you like best about Truly? does make international calls, and integrates with outreach What do you dislike about Truly?

AU

Anonymous User

12/16/21

3.5 out of 5

"Convenient and easy to use"

What do you like best about Truly? It's easy to use! Dialing numbers on the screen is easy! What do you dislike about Truly?

AL

Adam L

09/13/20

5 out of 5

"Very happy with Truly!"

What do you like best about Truly? I really love the ease of use. Truly makes it so easy to make a call from any site you are on if there is a phone number. The reporting functionality is really great as well. The functionality overall is fantastic - so simple to use but so high tech at the same time.

AU

Anonymous User

09/11/20

5 out of 5

"awesome experience"

What do you like best about Truly? the voice message. if ever i missed a call, it sends an email to me directly with their message. What do you dislike about Truly?

UI

User in Computer Software

09/11/20

5 out of 5

"awesome experience"

What do you like best? the voice message. if ever i missed a call, it sends an email to me directly with their message.

NS

Noah S

09/10/20

5 out of 5

"One of the best sales tools in my portfolio!"

What do you like best about Truly? Love the Truly <> SFDC integration -- it is seriously one of the best integrations with SFDC that I've seen with any phone software, and it a tremendous help to my workflow. The integration allows for inbound calls to immediately reflect the name listed in SFDC, as well as providing a strong log of call recordings, overall completed calls, and performance tracking.

AU

Anonymous User

09/09/20

5 out of 5

"TRULY is truly amazing and they are working perfectly for both personal and business purposes."

What do you like best about Truly? Efficiency of this tool/app and how it works for the purpose. What do you dislike about Truly?

CI

Consultant in Civic & Social Organization

09/09/20

5 out of 5

"TRULY is truly amazing and they are working perfectly for both personal and business purposes."

What do you like best? Efficiency of this tool/app and how it works for the purpose. What do you dislike?