Gladly Reviews in February 2025: User Ratings, Pros & Cons

"Gladly is user friendly."

What do you like best about Gladly? The main reason why I like gladly compare to other platform is that it's easy to you use, updated or always in the trend, beginner friendly and most of the gladly team notifies whenever there's an update. What do you dislike about Gladly? I can't really think of anything at I dislike about gladly because it's always provide us the best and efficient service that we need especially in doing emails. What problems is Gladly solving and how is that benefiting ...

"Gladly is user friendly."

What do you like best about Gladly? The main reason why I like gladly compare to other platform is that it's easy to you use, updated or always in the trend, beginner friendly and most of the gladly team notifies whenever there's an update. What do you dislike about Gladly? I can't really think of anything at I dislike about gladly because it's always provide us the best and efficient service that we need especially in doing emails. What problems is Gladly solving and how is that benefiting ...

"Makes work fast and efficient"

What do you like best about Gladly? Gladly makes the life of a customer service representative easy. A customer's interaction is placed on one conversation regardless of the type of reach out. All you have to do is scroll up to see if there had been previous reach outs and what their concerns were. An internal note is also visible, so it'll be easier for the next representative to know what course of action has been taken for a particular customer. Representatives can search for macros and ...

"Makes work fast and efficient"

What do you like best about Gladly? Gladly makes the life of a customer service representative easy. A customer's interaction is placed on one conversation regardless of the type of reach out. All you have to do is scroll up to see if there had been previous reach outs and what their concerns were. An internal note is also visible, so it'll be easier for the next representative to know what course of action has been taken for a particular customer. Representatives can search for macros and ...

"Easy to use"

What do you like best about Gladly? I havent had any issue using it, and it does not require much time for understanding how to use it. I use it everyday. And I like the features of the task that it has, its useful to help the customers. What do you dislike about Gladly? I think there is nothing i dislike, i have never had an issue using it. What problems is Gladly solving and how is that benefiting you? I can help the customers who contact us and that way we can offer a better customer service

"Easy to use"

What do you like best about Gladly? I havent had any issue using it, and it does not require much time for understanding how to use it. I use it everyday. And I like the features of the task that it has, its useful to help the customers. What do you dislike about Gladly? I think there is nothing i dislike, i have never had an issue using it. What problems is Gladly solving and how is that benefiting you? I can help the customers who contact us and that way we can offer a better customer service

"its easy to use"

What do you like best about Gladly? it user friendly and easy to navegate that I like What do you dislike about Gladly? nothing its all cool the way its setup like it What problems is Gladly solving and how is that benefiting you? en esa app podemos ver como el profile de los consumers like all the personal info and the previous calls

"its easy to use"

What do you like best about Gladly? it user friendly and easy to navegate that I like What do you dislike about Gladly? nothing its all cool the way its setup like it What problems is Gladly solving and how is that benefiting you? en esa app podemos ver como el profile de los consumers like all the personal info and the previous calls

"My experience as a customer service agent"

What do you like best about Gladly? How easy and intuitive it is to use. I like all of the features and how the keep changing the UI so it is easier to use. Good quality of calls for the best customer support. I use it every day with ease and happiness. As a PC programmer myself I like to appreciate good tools and good UI. That is why I like Gladly. I have been working in customer service for almost 7 years across different campaigns and this is the most simple, intuitive and better working ...

"love it, except for sound drops mid calls"

What do you like best about Gladly? it has easy navigation within gladly articles. What do you dislike about Gladly? Sometimes my contact sound drops mid call What problems is Gladly solving and how is that benefiting you? Gladly allows for the inexperienced to find knowledge like the pros in the company