Stella Connect

MIGRATED TO Medallia Agent Connect

Introducing Stella Connect, the leading customer experience management tool designed for your front-line team. Developed by Medallia, this innovative platform brings together customer feedback, quality assurance, and coaching to elevate your team's performance. With real-time visibility on agent performance, Stella Connect keeps your team engaged and motivated. Team leaders can utilize detailed feedback to provide effective coaching and recognition programs. By initiating QA reviews based on customer feedback, your organization can improve overall performance and customer satisfaction. Additionally, Stella Connect allows for automated workflows to quickly resolve issues with unhappy customers. Say goodbye to agent attrition, scale your team efficiently, and drive repeat purchases with Stella Connect.