Qualified

Customer success team receives high praise for their support and assistance in building experiences.

Intuitive platform, with a variety of features like customizable chat experiences and rich analytics.

Excellent customer service and support provided by Success Architects and Customer Success Managers.

Seamless integration with CRM systems and Slack, making it easy to implement.

Helps in lead generation, booking meetings, and improving customer engagement on websites.

High level of personalization and customization for chat experiences.

Users appreciate the proactive approach taken by the Qualified team.

Powerful solution with tools like chatbot functionality, meeting scheduler, and intent data for prioritizing prospects.

Incredible expertise and assistance provided by Success Architects to optimize user experiences.

Easy-to-use platform with white glove service, aiding in top customer engagement.

Learning curve for some users, requiring additional support for initial setup and usage.

Complex features can be overwhelming initially, especially for users with complex internal processes.

Limited reporting capabilities in certain integrations, impacting data visibility and analytics.

Desire for additional features like in-app chat and more user roles.

Some users experience delays or lags, particularly with Slack integrations.

Lack of folder structure for organizing experiences, causing difficulties in management for some users.

Occasional issues with data syncing and tracking, affecting real-time reporting accuracy.

Vulnerability to internal processes affecting data points related to routing based on territories.

Challenges in making adjustments to paths and branching, affecting flexibility in customizing experiences.

Only allowing one person to update an experience at a time, restricting collaboration in experience creation.