Gladly In-depth Pricing Details

Communicate on all channels, out-of-the-box including voice, email, chat, and social

Natively built-in voice and IVR

All the details about a customer is available in a single view

Match customers with the best service hero with People Match

See a customer's entire conversation history, no matter what channel they come from, in a single view

Leverage a single knowledge base to publish answers across all channels and languages

Understand team performance across agents, channels, and conversations with historic and real-time reporting

Integrations that make it easy to work with the applications for teams

Includes features of Hero plan, plus

Custom reporting with Insight Builder to simplify creating reports and dashboards

99.9% uptime to keep the business running

Increased API capacity to make it easy to work with all applications and data

Premium 24x7 Support