9.7
Spot Score
Engage with customers in real-time, effortlessly.
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Tawk.to has garnered mixed reviews over the past year, showcasing a diverse range of experiences. Despite some criticisms, there are notable strengths to highlight. Users appreciate the user-friendliness and cost-effectiveness of Tawk.to, mentioning its easy setup and customization options. The integration with websites and the ability to engage with customers in ...Read more
User-friendly and cost-effective, offering easy setup and customization options.
Provides real-time engagement with customers, valuable insights, and automation features.
Integrates well with multiple websites, allowing seamless communication and quick responses.
Offers a robust free plan with an automation bot and 24/7 support team-like functionality.
Inconsistent customer support and difficulty in obtaining refunds, especially after canceling services.
Some crashing issues reported in the Android app, while the PC version works well.
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A
Asbjørn
06/24/24
Very Disappointed with Tawk's Subscription Renewal
We got billed for a full year of Tawk without any warning. We only used Tawk briefly last year and didn’t expect it to auto-renew like this. It’s common to get a reminder before any yearly subscription renews. Other services always send a heads-up a week before a yearly renewal. We don’t need the service and asked for a refund for the upcoming year or to just pay for this month. They refused, and didn’t even bother giving us a proper reply. It seems like we have to pay for a full year, ...
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M
Marco
06/05/24
Simple and functional
I have a digital company and use tawk to for customer support on the site. it's quite convenient and simple, obviously you have a track of everything but not the previous chats. It would be interesting to also add this function that isn't there. I feel good personally.
DN
Drahcir Naps
06/05/24
They don't pay their employees on time
They don't pay their employees on time. Always almost a month's late. They give them a lot of lousy alibis. They probably should think about change of the whole management folks.
AC
Alex C
04/10/24
Not Good
One of the worst things you can add to your site. Makes your website instantly terrible for anyone visiting – probably a good thing to have on your site if you want to reduce time spent on page or increase your exit rate.
EN
Ekim Nazım Kaya
04/07/24
Awful product
Awful product, not prime-time ready. Try jivo instead.
J
Josh
03/05/24
4 Amazing Years with Tawk and Counting!
I have worked with Tawk for going on 4 years now and hiring them has been the best decision I have made for my business. This review is years overdue. The CEO of the company John set me up with 3 interviews years ago and the first interview was a match. Whenever there has been any issue I have been able to reach out to him directly and he literally responds to my email in a matter of minutes. (I had one small issue in nearly 5 years) I found his service through a website developer that ...
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LU
Lewis Upo
02/28/24
Beef on sight with Naomi
Naomi has some real cheek wanting £15 of a 4 bullet point answer and continues to throw shade and act so unprofessionally and it says 100% free in the link waste of time and a bunch of lunatics scammers.
YH
Yanik Hartmann
02/19/24
The Best Tool for Customer Service!
The Best Tool for Customer Service! I'm thrilled and can't understand the negative reviews at all...
MD
Marzio Dalessandro
01/14/24
I have not used your services indeed…
I have not used your services indeed your software has not been on my website for 2 years and 2 years in a row you have taken an annual SUBSCRIPTION INCLUDING TODAY $144 PER YEAR I want my money back and it is very vague on your website your contact details and indeed how to get a refund please advise
R
Raviv
12/20/23
Worst chat ever
Worst chat ever; support is so bad that they can't even help with password reset when the email isn't arriving. The free live chat isn't that good either. Better pay to a paid one.
