Compare tawk.to vs Zendesk Chat vs ZoomInfo Chat

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• User-friendly and cost-effective, offering easy setup and customization options.

• Provides real-time engagement with customers, valuable insights, and automation features.

• Integrates well with multiple websites, allowing seamless communication and quick responses.

• Offers a robust free plan with an automation bot and 24/7 support team-like functionality.

• Customizable to fit various needs, integrating knowledgebase and canned quick replies.

• Inconsistent customer support and difficulty in obtaining refunds, especially after canceling services.

• Some crashing issues reported in the Android app, while the PC version works well.

• Limited customizability for widget implementation to match website themes.

• Integrates well with other Zendesk products for seamless customer support management.

• Easy to use interface, allowing for efficient communication and chat management.

• Real-time connection and communication with customers, facilitating prompt issue resolution.

• Provides a range of useful features like chat hours, notifications, triggers, and automations.

• User-friendly platform for both administrators and agents, enhancing productivity and efficiency.

• Some challenges with integration, especially when accessing CRM software behind firewalls.

• Lack of advanced capabilities like screen sharing for both agents and customers.

• Limited customization options in certain features like the rating system.