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List of Live Chat Software

What is Live Chat Software?

Companies may use live chat software to connect with website visitors in real time via chat windows. Customer service employees can use live chat software to assist consumers who have queries about items or how to navigate the website. Support agents can utilise pop-up chat windows to encourage...  Read more

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Researched and Edited by Rajat Gupta

Last updated: May 2025

Live Chat Software overview

Read buyer's guide
page-author

Researched and Edited by Rajat Gupta

Last updated: May 2025

Common Features

  • Visitor Targeting

  • Knowledge Database

  • Agent Scheduling

  • Shortcut Messages

+ 27 more

Unique Features

  • Chat (Messaging)

  • Community Forums

  • Multi-channel Messaging

  • Customer Engagement

+ 106 more

Pricing

  • 59% Software offers Free Trial

  • 40% Software offers Freemium

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Showing 1-20 out of 155

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List of the Top Live Chat Software as of May 2025

8.2

Spot Score

ZoomInfo Chat - Live Chat Software

ZoomInfo Chat

RECOMMENDED

Transform your website chats into valuable connections.

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Product Description

Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven experiences, you can engage with potential leads and efficiently route ...

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Pricing

ZoomInfo Chat offers custom pricing plan

9.8

Spot Score

Intercom - Live Chat Software

Intercom

Boost your sales, keep your customers, and grow.

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watch-demo

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Product Description

Intercom, a sales, marketing, and support software, is designed to boost your customer acquisition and retention efforts. By utilizing its chat and bot features, you can efficiently qualify, route, and convert leads, resulting in faster sales and improved lead generation. Engage customers with ...

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Pricing

Starts from $59/Month

Pros & Cons

  • Intuitive and user-friendly interface that makes it easy to navigate and use.

  • Efficient automation capabilities, saving time and effort for users.

  • Rich insights and analytics features for better customer support.

  • AI-enabled chat and knowledge base that enhances customer interactions.

  • Some users may find the richness of features and customization options overwhelming without proper guidance.

  • Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.

9.8

Spot Score

LiveChat - Live Chat Software

LiveChat

Streamline customer support and boost satisfaction with LiveChat.

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Product Description

Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their customers. With a user base of over 23,000 companies across 150 countries, including the ability to view customers' messages in real-time, prepare canned ...

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Pricing

Free Trial available

Starts from $16/User/Month when Billed Yearly

Pros & Cons

  • Integration capabilities with third-party software tools, enhancing customer engagement and marketing efforts.

  • Real-time overview providing analysis of customers online, facilitating task assignments to agents during peak hours.

  • Ticketing system for collaborative customer support efforts, organizing and tracking customer service queries effectively.

  • Automation and asynchronous communication, user-friendly for small business owners.

  • Limited number of active accounts, hindering flexibility during certain periods of high volume.

  • Learning curve can be tricky, requiring time and effort to overcome.

9.8

Spot Score

LiveAgent - Help Desk Software

LiveAgent

Connect with your customers on all channels.

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Product Description

LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so it doesn't matter where customers are based, users be able to connect with them seamlessly. LiveAgent ...

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Pricing

Free Trial available

Starts from $15/User/Month, also offers free forever plan

9.7

Spot Score

tawk.to - Live Chat Software

tawk.to

Engage with customers in real-time, effortlessly.

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Product Description

tawk.to, a free and user-friendly communication tool, allows businesses to engage with customers through chats and messages. It enables monitoring and responding to customer inquiries and support tickets, creating a helpful and efficient environment. It simplifies the shopping experience by ...

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Pros & Cons

  • User-friendly and cost-effective, offering easy setup and customization options.

  • Provides real-time engagement with customers, valuable insights, and automation features.

  • Integrates well with multiple websites, allowing seamless communication and quick responses.

  • Offers a robust free plan with an automation bot and 24/7 support team-like functionality.

  • Inconsistent customer support and difficulty in obtaining refunds, especially after canceling services.

  • Some crashing issues reported in the Android app, while the PC version works well.

9.7

Spot Score

Crisp - Live Chat Software

Crisp

Transforming customer conversations, one click at a time.

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Product Description

Introducing Crisp, the ultimate live chat software that adds a personal touch to your conversations with visitors. With a wide range of tools and features, Crisp helps you turn visitors into loyal customers. From the ability to add emojis and files, to the Magic Browse feature that provides a ...

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Pricing

Free Trial available

Starts from $25/User/Month, also offers free forever plan

Pros & Cons

  • Responsive and helpful customer support team, providing prompt assistance and solutions.

  • Rich features, seamless integration with various tools, and continuous development of new functionality.

  • Easy to use, intuitive interface, and accessibility across different communication channels.

  • Solid product orientation, friendly to small and medium-sized businesses, with a coherent and solid vision.

  • Some users experienced complexities when navigating through various options, indicating potential navigation challenges.

  • Limited visual customization options, such as chatbox button customization, preventing full visual customization.

9.6

Spot Score

JivoChat - Live Chat Software

JivoChat

Connect and convert with JivoChat.

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4.2

(92)

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Product Description

JivoChat, a must-have for any e-commerce company, is a powerful communication tool that allows businesses to generate revenue by connecting with clients from anywhere. Through its intuitive interface, JivoChat seamlessly integrates various channels such as email, live chat, Facebook messaging, ...

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Pricing

Free Trial available

Starts from $13/User/Month when Billed Yearly, also offers free forever plan

Pros & Cons

  • Easy to use and integrate with various systems, making it convenient for businesses to connect with customers.

  • Provides cost-effective solutions for establishing customer relations and increasing sales rates efficiently.

  • Offers modern interface design, simple setup, and customization options, enhancing the user experience.

  • Poor customer support with delayed responses and unresolved issues, impacting user satisfaction and experience.

  • Lack of advanced features like voicemail, limited integration with major platforms, and potential concerns about security and fraudulent activities associated with the product.

9.6

Spot Score

BirdEye - Reputation Management Software

BirdEye

Manage your reputation like a pro.

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Product Description

BirdEye's reputation management software provides the tools to monitor, respond and resolve online customer reviews. It empowers businesses to own their online reviews and provide the most accurate, real-time picture of their reputation. BirdEye makes it easy to proactively monitor online ...

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Pricing

Free Trial available

BirdEye offers custom pricing plan

Pros & Cons

  • Exceptional support team that guides users step-by-step and ensures they feel in control.

  • Effective Google review system that boosts business reputation with increased visibility.

  • Friendly and patient customer service representatives who make complex tasks easy to understand.

  • Quick response times and prompt assistance from the support team.

  • The richness of features may be overwhelming for new users without adequate support.

  • Limited customization options and marketplace offerings for advanced functionalities.

9.5

Spot Score

Freshchat - Live Chat Software

Freshchat

Upgrade your customer service with intelligent messaging.

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Product Description

Freshchat is an intelligent messaging system designed for a digital audience. It enhances customer service with a seamless blend of human and AI-driven assistance along many different messaging platforms. Its top-notch chatbots help to boost customer interaction while allowing businesses to ...

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Pricing

Free Trial available

Starts from $15/User/Month when Billed Yearly, also offers free forever plan

Pros & Cons

  • Seamless and user-friendly interface for smooth customer interactions.

  • Easy integration with CRM and other tools.

  • Real-time chat assistance and omnichannel support.

  • Comprehensive view of support needs.

  • Occasional glitches may disrupt the system flow.

  • Limited marketplace for additional apps and connectors.

9.4

Spot Score

Olark - Live Chat Software

Olark

Connect with customers. Streamline communication. Boost conversions.

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Product Description

Olark is the ultimate chat software for your brand. It allows you to connect with your customers through automated messages and live chatting. With an easy-to-use interface, Olark offers features like automated messaging, comprehensive visitor insights, and custom pre-chat surveys. Keep track ...

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Pricing

Free Trial available

Olark offers custom pricing plan

Pros & Cons

  • Straightforward and easy to use interface, facilitating quick setup and adoption for both users and customers.

  • Effective in enabling real-time communication with website visitors, leading to increased customer engagement and conversion rates.

  • Provides basic features needed for customer chat, such as automated responses and chat management tools.

  • Offers customization options for branding and messaging, enhancing user experience.

  • Lack of advanced features and integrations, limiting functionalities for advanced users/organizations.

  • Pricing structure, particularly for add-on features, may deter small startups or users on a budget.

9.3

Spot Score

Provide Support - Live Chat Software

Provide Support

Enhance customer support with effortless live chat.

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4.5

(53)

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Product Description

"Discover the ultimate solution to enhance customer support with Provide Support. This innovative software allows users to effortlessly set up live chat on their websites in just three simple steps. With a downloadable operator console and a mobile app, users can easily manage incoming requests ...

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Pricing

Free Trial available

Starts from $8.25/Month when Billed Yearly, also offers free forever plan

Pros & Cons

  • Reliable and stable performance with minimal downtimes or bugs, ensuring seamless operation for years.

  • Streamlines communication by allowing chat support for multiple websites in one platform, enhancing efficiency.

  • Intuitive and user-friendly interface makes it easy for both agents and customers to navigate and use the tool.

  • Facilitates timely resolution of customer issues, leading to increased customer satisfaction and loyalty.

  • Lack of extensive instructions for new users may lead to confusion during initial setup or operation.

  • Limited reporting tools compared to other chat applications, impacting detailed performance analysis and insights.

9.3

Spot Score

Comm100 Live Chat - Live Chat Software

Comm100 Live Chat

Maximize customer satisfaction with personalized interactions.

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4.5

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Product Description

Comm100 Live Chat is the perfect customer service solution for businesses, providing an all-in-one platform to handle customer interactions. Through its AI-powered chatbox, businesses can personalize and streamline engagements through various channels such as email, SMS, social media, and live ...

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Pricing

Free Trial available

Starts from $29/User/Month

9.3

Spot Score

SnapEngage - Live Chat Software

SnapEngage

Streamline customer engagement & boost sales with SnapEngage.

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Product Description

SnapEngage is an advanced chat monitoring platform ideal for streamlining customer engagement and boosting sales through live chat. With its customizable workflows, it effortlessly captures and converts leads for businesses of all sizes. This omnichannel solution enables businesses to connect ...

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Pricing

Free Trial available

Starts from $16/User/Month

Pros & Cons

  • Easy to use with proactive chat for engaging customers and boosting revenue.

  • Comprehensive reports provide insights on visitor behavior and easy integration with Salesforce.

  • Customizable features for forms and pages, aiding communication with customers.

  • Efficient customer support team and useful stats summary for monitoring performance.

  • Issues with system integrations and outdated design can affect user experience.

  • Limits on chat disconnect time can be restrictive for ongoing conversations.

9.3

Spot Score

LiveHelpNow - Live Chat Software

LiveHelpNow

Elevate your customer service with LiveHelpNow.

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Product Description

LiveHelpNow is an exceptional customer service management software that elevates the support experience for both teams and individual customers. It enables flawless communication through chat, SMS, tickets, and FAQs, while offering the flexibility to connect with users through their preferred ...

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Pricing

Free Trial available

Starts from $9/Month

Pros & Cons

  • Outstanding customer service with quick issue resolution and great support staff.

  • User-friendly and easy to navigate, making it simple for users.

  • Limited customizations and features, making it challenging for newcomers without proper support.

  • Marketplace lacks variety in additional apps and connectors, restricting advanced functionalities.

9.3

Spot Score

Helpshift - Live Chat Software

Helpshift

Revolutionizing in-app customer support.

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Product Description

Helpshift, a cutting-edge SaaS Aggregator, offers a revolutionary customer service solution called MOBILE-FIRST CUSTOMER SERVICE. This innovative platform provides an unparalleled in-app assistance for leading mobile apps and games. What sets Helpshift apart is its pioneering approach of in-app ...

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Pricing

Helpshift offers custom pricing plan

Pros & Cons

  • Integrates well with other resources and systems for easier customer service.

  • Offers a variety of possibilities to search for information and manage client requests effectively.

  • Provides excellent user interface for quick deployment of Q&A, client request management, and issue visibility.

  • Automation and filter settings are great for streamlining support processes.

  • Occasional system crashes and slow response times.

  • Limited customization options and lack of certain platform support on the Help Center.

9.3

Spot Score

Freshdesk Messaging (Formerly Freshchat) - Live Chat Software

Freshdesk Messaging (Formerly Freshchat)

Effortless customer service for the digital world.

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Product Description

Introducing Freshdesk Messaging, formerly known as Freshchat, the ultimate solution for modern messaging needs. This software is designed to make customer service effortless for the digital-first customer, with live chat capabilities and a variety of messaging channels. With Smarter ...

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Pricing

Free Trial available

Pros & Cons

  • Easy to use interface, allowing for convenient access and navigation, even for non-technical users.

  • Integrated with CRM for seamless customer interactions and relationship management.

  • Combines live chat functionality with AI bot support and self-service solutions for scalable support.

  • Supports omnichannel communication and real-time assistance for enhanced customer experience.

  • Limited Marketplace options for additional apps and connectors, potentially limiting advanced functionality expansion.

  • Richness of features and customizations might be complex for new users without adequate support or guidance.

9.3

Spot Score

Smartsupp - Live Chat Software

Smartsupp

Improve customer satisfaction with real-time chat.

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Product Description

Introducing Smartsupp – a versatile and feature-rich live chat software that helps you effectively engage with website visitors and convert them into satisfied customers. With real-time chat, your operators can easily interact with visitors and boost your conversion rate. Gain valuable insights ...

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Pricing

Starts from $10/User/Month when Billed Yearly, also offers free forever plan

Pros & Cons

  • Easy to use and customize, saving time and enhancing customer interactions.

  • Intuitive interface with seamless navigation, contributing to a positive user experience.

  • Reliable service with minimal downtime, ensuring prompt message delivery.

  • Commitment to user privacy and security, offering end-to-end encryption for secure conversations.

  • Some users find the setup and notifications on the mobile app challenging, leading to missed customer interactions.

  • Limited customization options such as themes and notification sounds may restrict personalization for some users.

9.3

Spot Score

Reamaze - Help Desk Software

Reamaze

Revolutionizing customer support for seamless communication.

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Product Description

Reamaze is a help desk software that allows organizations to streamline and ease their support operation while maintaining a high standard of customer care. Reamaze is available in two editions: Lite and Pro . Both can be used on Windows, MacOS , and Linux platforms. Reamaze makes communication ...

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Pricing

Free Trial available

Starts from $27.55/User/Month when Billed Yearly

9.2

Spot Score

Giosg - Live Chat Software

Giosg

Boost conversions and delight customers with Giosg.

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4.5

(11)

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Product Description

Giosg is a dynamic live chat platform that helps businesses enhance their lead conversion rates and drive growth. By offering personalized interactions, it allows enterprises to focus on converting warm leads and retaining satisfied customers. With its AI-powered capabilities, Giosg also ...

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Pricing

Free Trial available

Giosg offers custom pricing plan

Pros & Cons

  • Easy to deploy and use, with simple modification and creation of bots.

  • Exceptional customer support providing efficient assistance.

  • Building integrations is easy and fast, with customization options.

  • Innovative and friendly company and solution.

  • Complexity for newcomers without proper support when utilizing the richness of features and customizations.

  • Limited selection in the Marketplace for additional apps and connectors, which restricts advanced functionalities.

9.2

Spot Score

HelpCrunch - Live Chat Software

HelpCrunch

Revolutionize customer communication for ultimate success.

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Product Description

Introducing HelpCrunch, an intelligent platform designed for efficient customer communication. With its modern live chat and in-app messenger, it offers a rich toolbox of tools to convert prospects into paying customers and boost sales. It also includes auto messages, ticketing, email ...

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Pricing

Free Trial available

Starts from $12/User/Month when Billed Yearly

Pros & Cons

  • Offers a wide range of functionality for organizing chats with customers, including AI integration and internal system integration.

  • Saves time by consolidating multiple tools into one with great functionality.

  • Clean and intuitive tool that works out of the box.

  • Affordable pricing with all the necessary features.

  • Occasional issues with basic features breaking, requiring time to fix.

  • Support responsiveness can vary, leading to frustrations with critical functionality failures.

Top Live Chat Software

Software
Entry Price
Free Trial
Ratings
Spot Score
Learn More
Intercom - Live Chat Software
Intercom
$594.39.8 Intercom Pricing
LiveChat - Live Chat Software
LiveChat
$16, Billed Yearly4.49.8 LiveChat Pricing
LiveAgent - Help Desk Software
LiveAgent
$154.79.8 LiveAgent Pricing
tawk.to - Live Chat Software
tawk.to
-4.29.7 tawk.to Pricing
Crisp - Live Chat Software
Crisp
$254.39.7 Crisp Pricing
JivoChat - Live Chat Software
JivoChat
$13, Billed Yearly4.29.6 JivoChat Pricing
BirdEye - Reputation Management Software
BirdEye
-4.29.6 BirdEye Pricing
Freshchat - Live Chat Software
Freshchat
$15, Billed Yearly4.59.5 Freshchat Pricing
Olark - Live Chat Software
Olark
-4.39.4 Olark Pricing
Provide Support - Live Chat Software
Provide Support
$8.25, Billed Yearly4.59.3 Provide Support Pricing

Live Chat Software Buyer's Guide

What are Live Chat Software and its importance?

Live chat software has become an essential tool for businesses aiming to deliver exceptional customer experiences in real-time. By enabling direct communication through websites or apps, live chat software allows companies to engage with customers, answer queries, and resolve issues instantly.

It’s a versatile solution that supports sales, customer service, and overall user engagement, helping businesses build stronger relationships and boost satisfaction.

With features like chat automation, analytics, and integration capabilities, live chat tools streamline workflows and enhance team productivity. Whether you’re a small business or an enterprise, investing in the right live chat software can transform customer interactions and drive meaningful results.

Features to Consider before choosing Live Chat Software

FeatureDescriptionImportance
Customization OptionsAllows customization of chat widget to match brand identity.Enhances customer experience and brand consistency.
Chatbot IntegrationAbility to integrate chatbots for immediate customer assistance.Seamless integration with CRMs, marketing, and e-commerce platforms.
Mobile ResponsivenessChat widget adapts to various screen sizes and resolutions.Ensures accessibility from any device, especially mobile.
SecurityEnsures encryption and protection of customer data.Vital for protecting against cyber threats and data breaches.
Analytics and ReportingOffers reports and insights into chat service performance.Helps improve customer support quality and resource optimization.
Integrations with Other ToolsSeamless integration with CRMs, marketing, e-commerce platforms.Streamlines workflows provide comprehensive customer data access.

User Interface and Experience

FeatureDescriptionImportance
Ease of UseUser-friendly interface and simple configuration options.Ensures easy navigation and quick setup for businesses.
Availability of SupportDiverse support channels for assistance.Provides help when needed with knowledgeable staff.
Customization of Chat WidgetWide range of customization options for branding.Allows creation of a brand-aligned chat experience.
Multi-language SupportSupport for multiple languages in chat.Enhances customer satisfaction in different regions.
Personalization OptionsPersonalized chat experiences based on customer needs.Improves customer interaction and engagement.
Availability of TranscriptsTranscripts of chat conversations for record-keeping.Useful for quality assurance, dispute resolution, and training.

 Comparison of Live Chat Software

Here’s a comparison table for Tawk.to, LiveChat, LimeChat, Intercom, and Olark:

FeatureTawk.toLiveChatLimeChatIntercomOlark
Pricing modelFreemiumSubscriptionFreemiumSubscriptionSubscription
Starting price$0/month$16/month$0/month$39/month$19/month
Customization optionsYesYesYesYesYes
Chatbot integrationYesYesNoYesYes
Mobile responsivenessYesYesYesYesYes
SecurityYesYesYesYesYes
Analytics and reportingYesYesNoYesYes
Integrations with other toolsYesYesYesYesYes
CRM integrationYesYesYesYesYes
Marketing automationYesYesYesYesYes
Social media integrationYesYesNoYesYes
E-commerce integrationYesYesNoYesYes
Availability of customer support24/7 live chat and email support24/7 live chat, phone, and email supportEmail support24/7 live chat and email supportEmail and live chat support
Online documentation and resourcesYesYesYesYesYes
Training and onboarding supportYesYesYesYesYes
User community and forumsYesYesYesYesNo

Note: The information in the table may vary based on different plans offered by the respective software providers.

Integration with Other Tools

A. CRM Integration:

The ability to integrate with a customer relationship management (CRM) tool is an essential feature to consider when selecting live chat software. Integration with a CRM system can help businesses manage customer data, track sales leads, and improve customer engagement. The software should offer seamless integration with popular CRM tools such as Salesforce, HubSpot, or Zoho.

B. Marketing Automation:

The integration of live chat software with marketing automation tools can help businesses automate and streamline their marketing campaigns. The software should allow businesses to capture customer data, segment their audience, and personalize their marketing efforts based on customer behaviour.

C. Social Media Integration:

Social media integration is another important feature to consider. The software should allow businesses to integrate live chat with their social media channels such as Facebook, Twitter, or Instagram. This feature can help businesses engage with customers on social media and provide support through social channels.

D. E-commerce Integration:

E-commerce integration is another critical feature to consider when selecting live chat software. The software should allow businesses to integrate with popular e-commerce platforms such as Shopify, WooCommerce, or Magento. This integration can help businesses offer real-time support to customers during the purchasing process and improve customer satisfaction.

Customer Support and Training

A. Availability of Customer Support:

The availability of customer support is a critical factor to consider when choosing live chat software. The software should offer various support channels such as email, phone, chat, or ticketing systems. The support team should be knowledgeable and responsive, providing prompt and effective solutions to any issues that arise.

B. Online Documentation and Resources:

The availability of online documentation and resources is also important. The software should offer a comprehensive knowledge base, FAQs, and video tutorials to help users navigate the software and troubleshoot any issues they encounter.

C. Training and Onboarding Support:

The software should offer training and onboarding support to help users get up to speed with the software quickly. The training should cover all features of the software and be delivered in a variety of formats such as video tutorials, webinars, or live training sessions.

D. User Community and Forums:

The software should also offer a user community and forums where users can connect and share their experiences with the software. This community can provide valuable insights and tips on how to use the software effectively.

Conclusion

In this blog, we have discussed various features and factors to consider when selecting live chat software. These include customization options, chatbot integration, mobile responsiveness, security, analytics and reporting, integrations with other tools, user interface and experience, cost and value, integration with other tools, and customer support and training.

Choosing the right live chat software is critical for businesses looking to improve customer engagement and support. It is important to carefully evaluate different options and choose software that meets the specific needs of the business. We recommend prioritizing features such as ease of use, customization options, integration with other tools, and customer support.

If you are considering implementing live chat software for your business, take the time to research and evaluate different options. Consider the features and factors discussed in this blog and choose software that will help you provide excellent customer support and engagement. With the right live chat software, you can improve customer satisfaction and grow your business.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

These are the key features of Live Chat Software. Self Service Portal, Contact Management, Marketing Automation, Customer Support, Multiple Company, Multi-user Login, CRM, Marketing Management, Performance Metrics and Chat (Messaging)