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Live Chat Software

What is Live Chat Software?

Companies may use live chat software to connect with website visitors in real time via chat windows. Customer service employees can use live chat software to assist consumers who have queries about items or how to navigate the website. Support agents can utilise pop-up chat windows to encourage...  Read more

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Researched and Edited by Rajat Gupta

Last updated: December 2024

Live Chat Software overview

Read buyer's guide
page-autohor

Researched and Edited by Rajat Gupta

Last updated: December 2024

Common Features

  • Visitor Targeting

  • Knowledge Database

  • Agent Scheduling

  • Shortcut Messages

+ 26 more

Unique Features

  • Community Forums

  • Alert Notifications

  • Multi-channel Messaging

  • Chat (Messaging)

+ 101 more

Pricing

  • 58% Software offers Free Trial

  • 40% Software offers Freemium

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Showing 1-20 out of 154

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List of the Top Live Chat Software as of December 2024

Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.

8.2/10

Spot Score

ZoomInfo Chat - Live Chat Software

ZoomInfo Chat

RECOMMENDED

Transform your website chats into valuable connections.

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Product Description

Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven experiences, you can engage with potential leads and efficiently route ...

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Pricing

ZoomInfo Chat offers custom pricing plan

9.8/10

Spot Score

Intercom - Live Chat Software

Intercom

Boost your sales, keep your customers, and grow.

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Product Description

Intercom, a sales, marketing, and support software, is designed to boost your customer acquisition and retention efforts. By utilizing its chat and bot features, you can efficiently qualify, route, and convert leads, resulting in faster sales and improved lead generation. Engage customers with ...

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Pricing

Starts from $59/Month

9.8/10

Spot Score

LiveChat - Live Chat Software

LiveChat

Streamline customer support and boost satisfaction with LiveChat.

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Product Description

Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their customers. With a user base of over 23,000 companies across 150 countries, including the ability to view customers' messages in real-time, prepare canned ...

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Pricing

Free Trial available

Starts from $16/User/Month when Billed Yearly

9.8/10

Spot Score

LiveAgent - Help Desk Software

LiveAgent

Connect with your customers on all channels.

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Product Description

LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so it doesn't matter where customers are based, users be able to connect with them seamlessly. LiveAgent ...

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Pricing

Free Trial available

Starts from $15/User/Month, also offers free forever plan

9.7/10

Spot Score

tawk.to - Live Chat Software

tawk.to

Engage with customers in real-time, effortlessly.

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Product Description

tawk.to, a free and user-friendly communication tool, allows businesses to engage with customers through chats and messages. It enables monitoring and responding to customer inquiries and support tickets, creating a helpful and efficient environment. It simplifies the shopping experience by ...

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Pricing

9.7/10

Spot Score

Crisp - Live Chat Software

Crisp

Transforming customer conversations, one click at a time.

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Product Description

Introducing Crisp, the ultimate live chat software that adds a personal touch to your conversations with visitors. With a wide range of tools and features, Crisp helps you turn visitors into loyal customers. From the ability to add emojis and files, to the Magic Browse feature that provides a ...

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Pricing

Free Trial available

Starts from $25/User/Month, also offers free forever plan

9.6/10

Spot Score

JivoChat - Live Chat Software

JivoChat

Connect and convert with JivoChat.

4.2

(92)

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Product Description

JivoChat, a must-have for any e-commerce company, is a powerful communication tool that allows businesses to generate revenue by connecting with clients from anywhere. Through its intuitive interface, JivoChat seamlessly integrates various channels such as email, live chat, Facebook messaging, ...

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Pricing

Free Trial available

Starts from $13/User/Month when Billed Yearly, also offers free forever plan

9.6/10

Spot Score

BirdEye - Reputation Management Software

BirdEye

Manage your reputation like a pro.

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Product Description

BirdEye's reputation management software provides the tools to monitor, respond and resolve online customer reviews. It empowers businesses to own their online reviews and provide the most accurate, real-time picture of their reputation. BirdEye makes it easy to proactively monitor online ...

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Pricing

Free Trial available

BirdEye offers custom pricing plan

9.5/10

Spot Score

Freshchat - Live Chat Software

Freshchat

Upgrade your customer service with intelligent messaging.

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Product Description

Freshchat is an intelligent messaging system designed for a digital audience. It enhances customer service with a seamless blend of human and AI-driven assistance along many different messaging platforms. Its top-notch chatbots help to boost customer interaction while allowing businesses to ...

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Pricing

Free Trial available

Starts from $15/User/Month when Billed Yearly, also offers free forever plan

9.4/10

Spot Score

Olark - Live Chat Software

Olark

Connect with customers. Streamline communication. Boost conversions.

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Product Description

Olark is the ultimate chat software for your brand. It allows you to connect with your customers through automated messages and live chatting. With an easy-to-use interface, Olark offers features like automated messaging, comprehensive visitor insights, and custom pre-chat surveys. Keep track ...

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Pricing

Free Trial available

Olark offers custom pricing plan

9.3/10

Spot Score

Provide Support - Live Chat Software

Provide Support

Enhance customer support with effortless live chat.

4.5

(53)

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Product Description

"Discover the ultimate solution to enhance customer support with Provide Support. This innovative software allows users to effortlessly set up live chat on their websites in just three simple steps. With a downloadable operator console and a mobile app, users can easily manage incoming requests ...

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Pricing

Free Trial available

Starts from $8.25/Month when Billed Yearly, also offers free forever plan

9.3/10

Spot Score

Comm100 Live Chat - Live Chat Software

Comm100 Live Chat

Maximize customer satisfaction with personalized interactions.

4.5

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Product Description

Comm100 Live Chat is the perfect customer service solution for businesses, providing an all-in-one platform to handle customer interactions. Through its AI-powered chatbox, businesses can personalize and streamline engagements through various channels such as email, SMS, social media, and live ...

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Pricing

Free Trial available

Starts from $29/User/Month

9.3/10

Spot Score

SnapEngage - Live Chat Software

SnapEngage

Streamline customer engagement & boost sales with SnapEngage.

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Product Description

SnapEngage is an advanced chat monitoring platform ideal for streamlining customer engagement and boosting sales through live chat. With its customizable workflows, it effortlessly captures and converts leads for businesses of all sizes. This omnichannel solution enables businesses to connect ...

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Pricing

Free Trial available

Starts from $16/User/Month

9.3/10

Spot Score

LiveHelpNow - Live Chat Software

LiveHelpNow

Elevate your customer service with LiveHelpNow.

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Product Description

LiveHelpNow is an exceptional customer service management software that elevates the support experience for both teams and individual customers. It enables flawless communication through chat, SMS, tickets, and FAQs, while offering the flexibility to connect with users through their preferred ...

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Pricing

Free Trial available

Starts from $9/Month

9.3/10

Spot Score

Helpshift - Live Chat Software

Helpshift

Revolutionizing in-app customer support.

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Product Description

Helpshift, a cutting-edge SaaS Aggregator, offers a revolutionary customer service solution called MOBILE-FIRST CUSTOMER SERVICE. This innovative platform provides an unparalleled in-app assistance for leading mobile apps and games. What sets Helpshift apart is its pioneering approach of in-app ...

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Pricing

Helpshift offers custom pricing plan

9.3/10

Spot Score

Freshdesk Messaging (Formerly Freshchat) - Live Chat Software

Freshdesk Messaging (Formerly Freshchat)

Effortless customer service for the digital world.

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Product Description

Introducing Freshdesk Messaging, formerly known as Freshchat, the ultimate solution for modern messaging needs. This software is designed to make customer service effortless for the digital-first customer, with live chat capabilities and a variety of messaging channels. With Smarter ...

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Pricing

Free Trial available

9.3/10

Spot Score

Smartsupp - Live Chat Software

Smartsupp

Improve customer satisfaction with real-time chat.

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Product Description

Introducing Smartsupp – a versatile and feature-rich live chat software that helps you effectively engage with website visitors and convert them into satisfied customers. With real-time chat, your operators can easily interact with visitors and boost your conversion rate. Gain valuable insights ...

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Pricing

Starts from $10/User/Month when Billed Yearly, also offers free forever plan

9.3/10

Spot Score

Reamaze - Help Desk Software

Reamaze

Revolutionizing customer support for seamless communication.

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Product Description

Reamaze is a help desk software that allows organizations to streamline and ease their support operation while maintaining a high standard of customer care. Reamaze is available in two editions: Lite and Pro . Both can be used on Windows, MacOS , and Linux platforms. Reamaze makes communication ...

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Pricing

Free Trial available

Starts from $27.55/User/Month when Billed Yearly

9.2/10

Spot Score

Giosg - Live Chat Software

Giosg

Boost conversions and delight customers with Giosg.

4.5

(11)

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Product Description

Giosg is a dynamic live chat platform that helps businesses enhance their lead conversion rates and drive growth. By offering personalized interactions, it allows enterprises to focus on converting warm leads and retaining satisfied customers. With its AI-powered capabilities, Giosg also ...

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Pricing

Free Trial available

Giosg offers custom pricing plan

9.2/10

Spot Score

HelpCrunch - Live Chat Software

HelpCrunch

Revolutionize customer communication for ultimate success.

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Product Description

Introducing HelpCrunch, an intelligent platform designed for efficient customer communication. With its modern live chat and in-app messenger, it offers a rich toolbox of tools to convert prospects into paying customers and boost sales. It also includes auto messages, ticketing, email ...

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Pricing

Free Trial available

Starts from $12/User/Month when Billed Yearly

Live Chat Software Buyer's Guide

Buyers Guide to Live Chat Software (2024)

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Frequently Asked Questions (FAQs)

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