Crisp Reviews in January 2025: User Ratings, Pros & Cons

"Best customer support tool"

What do you like best about Crisp? It's simple to use, really effective, I like the conversation style (and not ticketing system) and we have everything we need to handle the support. Whether it's a bot, helpdesk, operator system, etc What do you dislike about Crisp? The analytic section is too simple and can be improved What problems is Crisp solving and how is that benefiting you? It handles all the customer support system. We have articles for self serve, there is the live chat, we can ...

Great UX. Company has your back.

I couldn't afford the product this month for my non-profit, and I couldn't really afford it last month either. Last month, I asked if I could please get a refund and they sent the refund while keeping functionality going. They didn't have to do that for me. This month, I asked for another payment extension and they didn't seem to really think twice. It's not an expensive product, and in fact the pricing is excellent, I just have fallen on hard times personally and can hardly afford ...

"What a customer experience"

What do you like best about Crisp? Easy to integrate with others tools A+ customer client Startup discount What do you dislike about Crisp? Nothing now Maybe a little support to add redirection from google group email in support What problems is Crisp solving and how is that benefiting you? To answer clients faster Know who answers who and when Gather all the emails from contact@ Gather all messages from social medias: A real boost for CMs

Very good support

I am thoroughly impressed with Crisp.chat's customer support team for their prompt and ethical conduct. I highly recommend Crisp.chat to any reputable business seeking an efficient and direct online chat channel to assist their customers.

"Great customer support and useful app"

What do you like best about Crisp? flexibility and greate guidance from customer support What do you dislike about Crisp? a bit complex to navigate through various options What problems is Crisp solving and how is that benefiting you? dealing with the customers inquiries

"Best tool for SaaS businesses"

What do you like best about Crisp? You can do everything with this tool. We use Crisp daily, with over 200 conversations daily, and we never have had any issues with the tool in a 3-month period! The customer service is top-notch too. Thanks to Chris for his reactivity and professionalism. What do you dislike about Crisp? I would say that the "Magic Browse" feature is quite buggy sometimes. There is room for improvement. It remains usable for classic verifications. What problems is Crisp ...

Keep it going

We are using crisp.chat for now over 2 years, it has been a great two years. The service works as you expect. And every month there are new updates. The only downside of Crisp has to be the android app that has some bugs. And It would be great if they would do someting with the feature requests. But besides that, its an awesome livechat with a lot of features that are great! Edit: 4 > 5 stars (Crisp gets better and better)

"A Great Customer Engagement Tool"

What do you like best about Crisp? We have been a Crisp chat user for several years using their free Chat plan and considered that was what Crisp did. We identified that we needed a better Support solution that integrated; Knowledge Base with Chat, Email, Messaging and Web. We trialled 5 competing products, not realising Crisp had been developed over the years and now has been significantly developed and meets/exceeds our (above) needs. The Crisp flat price Paid plan for up to 20 users blew ...

"Super easy to set up and running"

What do you like best about Crisp? Crisp is very easy to integrate and offers the customizability that we need. I've worked with a few SDKs for support products and this one took the least amount of effort! Besides, they also offer the best customer support during the onboarding process and instanly replies when I had a question. What do you dislike about Crisp? So far so good, they have everything we need What problems is Crisp solving and how is that benefiting you? Cutomer support and success

"It's all about the service"

What do you like best about Crisp? Pedro has been amazingly responsive every time I've ever had a question whether it was a quick little question or asking for help setting up a chatbot, and Barkley took such a personal interest in helping me figure out an issue I was having and spent two days troubleshooting it with me. You really can't put a price on that kind of service, but they did, and it's less than one percent of the cost of a similar plan on Intercom. I don't know how anybody can ...