Crisp Reviews in February 2025: User Ratings, Pros & Cons

Plugins twice as expensive as the product itself

How can the Ticket Center plugin be twice as expensive as the Crisp Unlimited plan? A fully featured helpdesk ticketing system can't be more than $50. Helpdesk.com is $34, and with the Livechat plan, you pay $93 in total. It is the same for all platforms, Zendesk, Intercom... that's crazy. I was already a customer of Crisp, I cancelled after a week when they wanted to chargeme for extra facebook connections when nobody does that and Facebook charges nothing. It makes me think Crisp is just ...

Plugins twice as expensive as the product itself

How can the Ticket Center plugin be twice as expensive as the Crisp Unlimited plan? A fully featured helpdesk ticketing system can't be more than $50. Helpdesk.com is $34, and with the Livechat plan, you pay $93 in total. It is the same for all platforms, Zendesk, Intercom... that's crazy. I was already a customer of Crisp, I cancelled after a week when they wanted to chargeme for extra facebook connections when nobody does that and Facebook charges nothing. It makes me think Crisp is just ...

"Best customer support tool"

What do you like best about Crisp? It's simple to use, really effective, I like the conversation style (and not ticketing system) and we have everything we need to handle the support. Whether it's a bot, helpdesk, operator system, etc What do you dislike about Crisp? The analytic section is too simple and can be improved What problems is Crisp solving and how is that benefiting you? It handles all the customer support system. We have articles for self serve, there is the live chat, we can ...

Great UX. Company has your back.

I couldn't afford the product this month for my non-profit, and I couldn't really afford it last month either. Last month, I asked if I could please get a refund and they sent the refund while keeping functionality going. They didn't have to do that for me. This month, I asked for another payment extension and they didn't seem to really think twice. It's not an expensive product, and in fact the pricing is excellent, I just have fallen on hard times personally and can hardly afford ...

"What a customer experience"

What do you like best about Crisp? Easy to integrate with others tools A+ customer client Startup discount What do you dislike about Crisp? Nothing now Maybe a little support to add redirection from google group email in support What problems is Crisp solving and how is that benefiting you? To answer clients faster Know who answers who and when Gather all the emails from contact@ Gather all messages from social medias: A real boost for CMs

Very good support

I am thoroughly impressed with Crisp.chat's customer support team for their prompt and ethical conduct. I highly recommend Crisp.chat to any reputable business seeking an efficient and direct online chat channel to assist their customers.

"Very easy, love the features, great support"

What do you like best about Crisp? Easy to use, compliant and excellent customer support. I also love that the features are easy to work with and implement in a solution that works across our sites. What do you dislike about Crisp? Not much, but there are a few rough edges here and there. Not in the general use - I have only found it in more advanced features, however, support has been great and my issues have been solved within literal seconds. What problems is Crisp solving and how is ...

"Great customer support and useful app"

What do you like best about Crisp? flexibility and greate guidance from customer support What do you dislike about Crisp? a bit complex to navigate through various options What problems is Crisp solving and how is that benefiting you? dealing with the customers inquiries

Buggy

We chose Crisp because of the Segment integration. We've been paying for over a year without really using Crisp. Now that we're ready to start using the software it turns out their Segment integration is broken and they don't really want to fix it, it seems. Asked for some form of compensation until the issue is resolved, but they're not willing to do anything. Other than that, they seem to be very intent on hammering out new functionality, which is nice, were it not that a lot of the ...

Buggy

We chose Crisp because of the Segment integration. We've been paying for over a year without really using Crisp. Now that we're ready to start using the software it turns out their Segment integration is broken and they don't really want to fix it, it seems. Asked for some form of compensation until the issue is resolved, but they're not willing to do anything. Other than that, they seem to be very intent on hammering out new functionality, which is nice, were it not that a lot of the ...