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9.2

Spot Score

HelpCrunch - Live Chat Software

HelpCrunch Reviews in January 2025: User Ratings, Pros & Cons

Revolutionize customer communication for ultimate success.

4.5

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Starts from $12/User/Month when Billed Yearly

HelpCrunch Reviews & Ratings

4.5

Very Good

Based on 194 ratings & 243 reviews

Rating Distribution

Excellent

(210)

Very Good

(22)

Good

(2)

Poor

(1)

Terible

(8)

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Showing 1-10 out of 243

DP

Dmytro P

12/12/23

5 out of 5

"My experience with HelpCrunch"

What do you like best about HelpCrunch? I want to share my experience. I am a CTO at FinX. Before the war started, we used a chat room of a well-known brand that was created and administered on the aggressor's hosts (in russia). Our company is principled and we were looking for alternatives. Friends advised us to use Helpcrunch from their own experience. I like Helpcrunch's functionality (it has basically everything you need to organize chats with customers), and we integrated Helpcrunch ...

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ES

Eugene S

11/27/23

4.5 out of 5

"Well-designed, great functioning, universal live chat"

What do you like best about HelpCrunch? Now we use one HelpCrunch instead of jiggling the dozen tools. It really saves the time. What do you dislike about HelpCrunch?

YK

Youri K

11/13/23

4.5 out of 5

"Powerful, yet simple email automation"

What do you like best about HelpCrunch? Very clean and intuitive tool. As we mianly use email automation tools, we previusly strugged with similar tools, but here everything works out of the box.

AU

Anonymous User

11/03/23

4 out of 5

"Great app for a good price"

What do you like best about HelpCrunch? It has all the features I need and the price is super! What do you dislike about HelpCrunch?

AU

Anonymous User

11/03/23

4 out of 5

"Great app for a good price"

What do you like best about HelpCrunch? It has all the features I need and the price is super! What do you dislike about HelpCrunch?

NZ

Natalia Zakutynska

10/14/23

5 out of 5

Solid support and marketing tool for SaaS

After trying around 20 platforms, HelpCrunch stands out for its functionality at a good price point. The support has been reliable. Features like FAQ browsing in chat and a unified inbox for messages are useful. The AI editor is a recent addition that helps speed up customer service.

AU

Anonymous User

10/04/23

4.5 out of 5

"Affordable all-in-one solution"

What do you like best about HelpCrunch? Combines chat, knowledge base, and help desk all-in-one Affordable solution

SP

Stevan P

10/02/23

5 out of 5

"Review - Stevan Papić"

What do you like best about HelpCrunch? Easy to use and efficient. It has all the necessary tools for user support of a site. What do you dislike about HelpCrunch?

AU

Anonymous User

09/25/23

4.5 out of 5

"Perfect chat solution at a fair price"

What do you like best about HelpCrunch? We've been using this chat platform for some years now, and it's been simple and smooth. Not only is it more affordable than its competitors, but it's also incredibly user-friendly. What sets it apart is their dedication to listening to user feedback and constantly working on improvements.

AU

Anonymous User

09/07/23

5 out of 5

"Good service that expands our capabilities"

What do you like best about HelpCrunch? 1. There is an application for iOS. 2. In one place, you can process requests from the site, Telegram, Viber, Direct and Messenger.