LiveAgent

Great Product and Great Customer Service

PROS & CONS What are the best aspects of this product? The ability to sort communication with customers via labels, a tagging system that you as a company create, and the ability to transfer chats and tickets to a specific department and/or online agent are the best features of LiveAgent. These all help streamline communication with the customer to ensure the highest quality of service and care, and they also help you as a company stay organized and have the opportunity to collect your ...

Great Customer Support programm

PROS & CONS What are the best aspects of this product? As I manager I use mostly reporting sections, and it works perfectly - gives answers to any of my performance/efficiency questions, giving detailed info for any segment. What aspects are problematic or could work better? Don't have any specific issues with the program. What features/services would you like to see in future versions of this product? Chat bot What specific problems in your company were solved by this product? ...

Great tool

PROS & CONS What are the best aspects of this product? Very useful tool to perform daily task such as get in touch with clients What aspects are problematic or could work better? The interface can be more dynamic and maybe personalized What features/services would you like to see in future versions of this product? Integration with other platform in order to access different type of information from onlyone place Are you a current user of this product? Yes

Best value for money ticketing system!

PROS & CONS What are the best aspects of this product? Easy to use and set up, has lots of useful features - for me personally especially the tags automation (rules, and times rules) which help to manage your tickets. On top of that you can connect your VOIP phone and see the recorded phone calls in the ticket, see all the emails you send and recieved from the clients, have notes, postponed the tickets as you like. I created folders and with the tags it really works great! On top of ...

There is no match to LiveAgent

PROS & CONS What are the best aspects of this product? The best part of this tool is that this allows you to manage your customers and help them from a single dashboard and all details and data are always available in the cloud. What aspects are problematic or could work better? The part where we have an android app to have 24x7 access to the portal can be improved as the app does not meet the latest trends and design. What features/services would you like to see in future versions of ...

Great tool

PROS & CONS What are the best aspects of this product? Live agent is a strong tool and can help a Lot small and big companies, the ticket Managment has many features and is very intuitive. What aspects are problematic or could work better? There are no feature that we like least. What specific problems in your company were solved by this product? The tool is helping us a Lot for our ticket Managment needs and we are very happy with It. Are you a current user of this product? Yes

Its almost a year i m using this software , it very easy to use and the fucntion are simole and fast

PROS & CONS What are the best aspects of this product? Easy to distribute tickets between different agents and departments. What aspects are problematic or could work better? Sometimes the system act slowly and take little time to refresh Are you a current user of this product? Yes

Review on behalf of Maxerience INC

PROS & CONS What are the best aspects of this product? Overall, my experience of LiveAgent and their support of customers has been wholly positive. My use case is basic so I can't comment about all the features and uses of LiveAgent because I don't utilize all that's available. It has certainly delivered all I required from a support desk and more. What aspects are problematic or could work better? Possibly a bit more customization on the support portal look and feel would be nice. Are ...

LiveAgent keeps your mailbox organized

PROS & CONS What are the best aspects of this product? The most beneficial feature for our company was the shared mailbox which allows an improved overview for the whole team. What aspects are problematic or could work better? The LiveAgent IOS App does not satisfy the requirements that we have. Many features from the desktop app are missing. Are you a current user of this product? Yes

Great tool for customer service at scale.

PROS & CONS What are the best aspects of this product? We receive a lot of emails and chats so liveagent helps a lot with managing that level of interaction. What aspects are problematic or could work better? Poor statistics and reporting, a more granular approach would be better. What features/services would you like to see in future versions of this product? Better stat reporting What specific problems in your company were solved by this product? We use LiveAgent to have a unified ...