LiveAgent Reviews in January 2025: User Ratings, Pros & Cons

I love how simple it is to use and how quickly it is to learn! +price, many features, design-interface -missing integration with whatsupp - would be great The support from LiveAgent is also top-notch.

LiveAgent has revolutionized the way we communicate with our clients. We managed to create a neat looking Customer Portal where my clients can come and check the status of their tickets. They can also find their answer in the knowledge base, which can be divided into multiple tier categories.

My company has been using LiveAgent helpdesk software as customer support service more than 3 years now. We consider LiveAgent and Quality Unit company as professional company well-prepared to serve product to every type of company. It does not matter if the company is small business or international corporation, LiveAgent fits any proportions. Whole hybrid ticketing system works perfectly, we have not notice any mistakes, it has many options that make agent's work much easier. Price is ...

LiveAgent has good distribution structure and wide range of contact channels. Communicating with customers is easy with features like: adding notes, rules, departments, groups, email templates, forwarding messages to other agents. You can find any conversation in online ticket history, so you do not have to be scared of losing an important data.

"Worked fine for me."

What do you like best about LiveAgent? The tool is extremely helpful. Also, support is good from the team. Recommended. What do you dislike about LiveAgent? Nothing specific for disliking the tool. However, the editor for the helpdesk can be improved. Recommendations to others considering LiveAgent: Recommended What problems is LiveAgent solving and how is that benefiting you? Useful for managing the live chat as well as the helpdesk of our products for the customers. Earlier I was using ...

"Super easy to use and train other staff on"

What do you like best about LiveAgent? I like how easy it is to implement when you need something that is simple, we needed something that would be easy to train our student staff on and my staff understood the platform right away because it was easy and simple to navigate. What do you dislike about LiveAgent? There was nothing i could think of that I dislike. Maybe things that aren't preferred are the locations of some buttons? When closing a ticket, sometimes it's tricky to find where to ...

"Live Agent review"

What do you like best about LiveAgent? The user interface is well designed, which allows the user to easily navigate and organize content within the set rules. The user can navigate well intuitively, and there are comprehensive explanations and tutorials for all topics. What do you dislike about LiveAgent? So far, there is nothing that could be singled out as a significant drawback. What problems is LiveAgent solving and how is that benefiting you? Since we receive a lot of messages and ...

"Live agent review for small businesses"

What do you like best about LiveAgent? It allows me to arrange the videos by section and give my customers a good user experience It give me a great way of eliminating support and definitely help me reduce time on support tickets What do you dislike about LiveAgent? It took me a while to get everything set up so there is a slight learning curve. But just like with any software you have to learn Recommendations to others considering LiveAgent: It solves your support problem and give you back ...

"Really helped our business grow!"

What do you like best about LiveAgent? Interface is easy to use. Allows prewritten comments and saved signatures What do you dislike about LiveAgent? There is really nothing that I dislike about LiveAgent. What problems is LiveAgent solving and how is that benefiting you? Allows us to assist our customer inquiries

"LiveAgent is very easy to use."

What do you like best about LiveAgent? Live Agent has many options and features that help make the customer support platform easy to use. What do you dislike about LiveAgent? I can't think of anything I dislike about LiveAgent. What problems is LiveAgent solving and how is that benefiting you? I am able to direct my personal emails and receuve all customer support emails in one place. I lile that I can post pome tickets that need my attention in a later date such as follow ups, etc.