LiveHelpNow Reviews in January 2025: User Ratings, Pros & Cons

Terrible

Terrible. I had a major customer service issue that involved submitting a form. The form would not accept. I tried several times and did some troubleshooting. The page only froze and stated “cannot accept ticket.” My customer service issue with the company that uses them, were completely unreachable and kept sending me to this site…not thrilled.

Membership free took $34.90 out of my bank account

I've been on chat for proximately 45 minutes now with this live view they false advertised a membership since it was free I canceled it 5 minutes after I signed up for it cuz it was not what I was looking for and they took $34.90 out of my account I need that money for court this afternoon and they're telling me it's going to take 2 days to get my money back when the account says sign up with your debit card money will not be with drawed from your account I wasn't in the site 5 minutes ...

"Great Chat Product & Customer Support"

What do you like best about LiveHelpNow? We have been using LiveHelpNow for over 11 years. They have innovative online chat and support tools with your customer that is easy to integrate with your existing web sites.

"LiveHelpNow"

What do you like best about LiveHelpNow? It was helping us to keep the clients' requests recorded. We were using the ticketing features and replying to the tickets daily.

"LiveHelpNow is the best chat program/company in the business."

What do you like best about LiveHelpNow? The customer service is outstanding. The product itself is beyond anything I would have ever thought of. What do you dislike about LiveHelpNow?

"Connecting with Clients via Social Media Channe;s"

What do you like best about LiveHelpNow? I like the fact that LiveHelp Now is a way to have an interactive Chat with my Clients, and it can highlight important aspects of the chat. When a client needs to change a reservation or cancel during COVID and the hold times are long Clients can initiate a chat and can easily interact with our Social Media team via Chat thus freeing up our phone lines for urgent matters.

"Great Customer Service"

What do you like best about LiveHelpNow? The customer service I received was beautiful when working with LiveHelpNow. What do you dislike about LiveHelpNow?

"Easy to Use - Great Support"

What do you like best about LiveHelpNow? This is an easy to use tool for emails, chat and knowledge base. There is great support from the LiveHelp team with implementation and continued support as well. The canned responses are great and there is a robust reporting and analytic side as well.

"Excellent Support"

What do you like best about LiveHelpNow? Excellent support when needed. Tons of features, very granular control. What do you dislike about LiveHelpNow?

"Best customer service of any industry"

What do you like best about LiveHelpNow? The customer service is amazing. Very quick in resolving issues and very supportive. Great system with great support staff